Jobs in Canada

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Added 8 mins ago
C
Gas Bar Attendant-Westgate Gas Bar (2 Vacancies)
Co-op
Lethbridge, AB
- Part-time
Reporting to the Gas Bar Manager, the Gas Bar Attendant plays a key role in creating a positive customer experience. You’ll be responsible for delivering friendly, efficient service while…
Added 22 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
New Glasgow, NS
- Full-time
Assists customers by promoting products/services, locating merchandise and making purchase decisions.
Added 22 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Steinbach, MB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 22 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Montreal, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 22 mins ago
SP
Behaviour Analyst, Supervisor
Surrey Place
Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Manager, Complex Community Teams, the Urgent Response Services (URS) at Surrey Place is seeking a Behaviour Analyst-Supervisor to provide clinical accountability and…
Added 22 mins ago
FN
Customer Service Representative
Fix Network World
Ottawa, ON · Nepean, ON
- Full-time
Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair,…
Added 22 mins ago
CR
Cook (Casual Part Time)
COGIR Real Estate
Winnipeg, MB
- Part-time
Must possess a Food Handler's Certificate · Must have experience in large quantity food preparation, preferably in a healthcare or retirement setting
Added 22 mins ago
FN
Junior Collision Estimator
Fix Network World
Ottawa, ON
- Full-time
Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair,…
Added 22 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Sherbrooke, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 22 mins ago
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Service Automation Technician
Epiroc
Vancouver, BC
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts
Added 22 mins ago
FN
Customer Service Representative
Fix Network World
Ottawa, ON · Kanata, ON
- Full-time
Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair,…
Added 22 mins ago
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Service Automation Technician
Epiroc
AB · Edmonton, AB
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts
Added 22 mins ago
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WPG - General Manager (WMS)
Gardewine
Winnipeg, MB
- Full-time
The General Manager – Moving & Storage (Thunder Bay & Winnipeg) will be responsible for ensuring smooth and efficient operations of all local Moving & Storage / Allied & North American Van…
Added 22 mins ago
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WPG - Sales Manager (WMS)
Gardewine
Winnipeg, MB
- Full-time
…our people will always be the source of our success and their safety and health will always come…
Added 22 mins ago
E
Service Automation Technician
Epiroc
Winnipeg, MB
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts
Added 22 mins ago
AU
Mobile Security Guard - Full Time Day Shifts
Allied Universal
London, ON
- $18 CAD / hour
- Full-time
Shifts : Tue, Wed, Thur, Fri and Sat | 7am to 3pm | Day Shifts
Added 22 mins ago
CR
Maintenance Manager
COGIR Real Estate
Vancouver, BC
- Full-time
Must have or be enrolled in a certified facility management professional technical program or have a trades license;
Added 22 mins ago
WC
Consumables Associate
Walmart Canada
Kitchener, ON
- Full-time
Assists customers by promoting products/services, locating merchandise and making purchase decisions.
Added 22 mins ago
AI
Branch Manager
Allmar Inc.
Dartmouth, NS
- $100,000 to $120,000 CAD / year
- Full-time
The Branch Manager will ensure the safety of employees, customers, and suppliers, and champion a culture that ensures that all are treated with dignity and respect at all times.
Added 52 mins ago
FA
Maintenance Control Supervisor
Flair Airlines
Toronto, ON
- Full-time
Join Flair’s Maintenance team, where real-time technical oversight supports aircraft safety, availability, and operational reliability. Reporting to the Manager, Maintenance Control, the…
Added 52 mins ago
LH
2600002547 - Registered Nurse
Lakeridge Health
Ajax, ON
- Full-time
12 Hour Shifts; Days/Nights/Weekends (Subject to Change) · Must have a satisfactory performance record;
Added 52 mins ago
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Manager, Cybersecurity & Infrastructure Resilience - Corporate Services
Graham
Calgary, AB
- Full-time
At Graham, one of North America’s largest general contractors, we don’t just build projects, we enable the systems and services that make construction possible. As part of our Corporate…
Added 52 mins ago
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Junior Buyer - Infrastructure
Graham
Calgary, AB
- Full-time
Graham is actively recruiting for a Junior Buyer to support the Infrastructure Division. Reporting to the Category Manager, the Buyer is responsible for delivering operational procurement…
Added 52 mins ago
NH
Ward Clerk, MedSurg 2B (Permanent, Part-Time)
Northumberland Hills Hospital
Cobourg, ON
- Part-time
Reporting to the Patient Care Manager, as a member of the multidisciplinary team, the ward clerk is responsible for the effective functioning of the nursing station, performing clerical and…
Added 52 mins ago
B
Cleaner
BGIS
London, ON
- Part-time
Must have a valid Class G license (may be required)

Fix Network World

Customer Service Representative

Ottawa, ON, Canada
Kanata, ON, Canada

The salary range for this position starts at $22.84 per hour and is based on experience. · Full-time

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Job details

Pay: The salary range for this position starts at $22.84 per hour and is based on experience.
Job type: Full-time
Apply by: Dec 12, 2026
Education: High school diploma
Experience: At least 2 to 4 years of experience in customer service
Posting language: English
Posted: Nov 12, 2026

Original job description

Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.

The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering vehicles. The Customer Service Representative will be working with the shops, insurance and car rental staff to make sure that customers’ needs are met. The CSR is responsible for serving customers in person, via the telephone, email or text. The CSR is accountable for dealing with customer service, selling of services, and processing transactions. CSR follows all company procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides a positive experience to all customers and insurance partners.

Core Competencies

Communication
Energy & Stress Management
Teamwork
Quality Orientation
Problem Solving
Accountability and Dependability
Operating Equipment
Ethics and Integrity
Results Oriented
Negotiation

Job Duties

Ensure excellence in the delivery of the customer experience as outlined in the company best practices and measured by LEI results. Review client’s vehicles for related and not related damages.
Take photos of all damages, not related damages, and general condition.
Complete Walk-Around form and identify not related damages.
Communicate to client’s, on what to expect through the repair process.
Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
Sell the company services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.
Create and follow up on appointments.
Prepare Intake and Delivery paperwork.
Effectively manage front office operations to ensure efficient organization and support of the sales function.
Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics.
Communicate and interact with clients and insurance staff throughout the different technologies such as phone, text, email, online videocall, etc.
As required, assign the work order to technicians.
Set convenient appointments with the customers, based on the shop availability.
Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
Take payments for deductibles, customer pay work, etc.
Keep the BMS up to date to ensure accuracy.
Maintain complete knowledge and comply with company and departmental policies, procedures, and standards.
Cultivate a positive working relationship with team members and management.
Maintain a clean and orderly work area to comply with all health & safety procedures.
Import or enter data into the accounting system.
Verify the integrity and accuracy of the data.
Provide support to the team by performing various administrative tasks (filing, photocopying, correspondence, etc.)
Other related tasks as required.

Requirements

High school diploma or GED required
At least 2 to 4 years of experience in customer service
Valid Driver’s License and Excellent Driving Record
Strong customer service and troubleshooting skills
Experience working as a customer service representative, for a body shop preferred
Experience working in an administration or data entry role preferred
Experience working with Mitchell Repair Center preferred

The salary range for this position starts at $22.84 per hour and is based on experience.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

#driveyourcareerwithus

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More about this job

Responsibilities

Deliver a positive customer experience by coordinating vehicle intake, repair updates, appointments, and vehicle delivery while communicating with customers, insurance partners, rental staff, and shop teams. Sell and explain services, process payments and paperwork, maintain accurate business and accounting records, and support efficient front-office operations.

Requirements

A high school diploma or GED and 2 to 4 years of customer service experience are required, along with a valid driver's license and an excellent driving record. Strong customer service and troubleshooting skills are required; body shop customer service, administration or data entry, and Mitchell Repair Center experience are preferred.

Skills

Customer Service
Communication
Teamwork
Problem Solving
Accountability
Dependability
Negotiation
Sales
Vehicle Inspection
Appointment Scheduling
Administrative Support
Data Entry
Payment Processing
Recordkeeping
Stress Management
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Collision Repair
Vehicle Intake
Vehicle Delivery
Vehicle Inspection
Damage Documentation
Walk-Around Form
Insurance Partners
Car Rental Coordination
Service Sales
Cross-Selling
Appointment Scheduling
Repair Process
Work Orders
Technician Assignment
Payment Processing
Deductibles
Business Management System
Accounting System
Data Entry
Mitchell Repair Center
Front Office Operations
Customer Satisfaction
Health And Safety
Email
Text Messaging
Online Video Calls

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Work requirements

Jobs in Canada