Jobs in Canada

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Added 11 mins ago
CN
Appointment Center - Agent du Centre d'appels | Appointment Center Agent
Contractor Nation
Laval, QC
- Full-time
1+ year of customer service or call center experience – You’re a natural communicator
Added 11 mins ago
GC
Community Manager - Assassin's Creed
Game Companies
Montreal, QC
- Full-time
Experience in a community management or customer service role.
Added 11 mins ago
GC
Associate Manager - Community Team (Assassin's Creed)
Game Companies
Montreal, QC
- Full-time
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe…
Added 12 mins ago
Senior Security Ops Analyst
Insurance Corporation of British Columbia
North Vancouver, BC
ICBC is committed to delivering consistently high-quality customer service to all British Columbians. If you are dependable, collaborative, proactive, and committed to continuous learning,…
Added 26 mins ago
RC
Strategic Business Alliances Business Development Director - ServiceNow (Canada)
RSM Canada
Toronto, ON
- Full-time
RSM is seeking a Strategic Business Alliances Business Development Director to join our Enterprise Sales team in Canada. This role is responsible for sales and revenue growth through the…
Added 41 mins ago
AD
Global Logistics and Compliance Manager
Active Dynamics
Scarborough Bluffs Park, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance
Added 57 mins ago
GC
Sr Community Developer - For Honor
Game Companies
Montreal, QC
- Full-time
…executing global plans, and work with a distributed international team that is focused on building relationships and earning trust with players around the world. This position will also…
Added 57 mins ago
T
Customer Experience Associate - Cantonese Language Skills an Asset
TD
Vancouver, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 57 mins ago
T
Customer Experience Associate - Mandarin Language Skills An Asset
TD
Burnaby, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 57 mins ago
C
Account Executive, Mid-Market Canada, Customer Sales
Clio
Burnaby, BC · Vancouver, BC
- Full-time
What you must have:
Added 1 hour ago
M
Brand Manager
Metrie
Halton Hills, ON
- Full-time
This role is required to work in-branch 4 days per week
Added 1 hour ago
FN
Customer Service Representative
Fix Network World
Ottawa, ON · Nepean, ON
- Full-time
The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering…
Added 1 hour ago
AC
Senior Underwriter and Team Leader
APRIL Canada Insurance
Toronto, ON
- Full-time
You will have a direct role in shaping how our Ontario underwriting team operates, with close access to the office leader and the opportunity to influence improvements to our broker…
Added 1 hour ago
FN
Junior Collision Estimator
Fix Network World
Ottawa, ON
- Full-time
The role as a Junior Estimator is to ensure that the customer receives a legendary customer service experience. The Junior Estimator needs to ensure accurate repair plan and estimated…
Added 1 hour ago
FN
Customer Service Representative
Fix Network World
Ottawa, ON · Kanata, ON
- Full-time
The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering…
Added 1 hour ago
WC
(CAN) Leader d’équipe, alimentation et produits consommables
Walmart Canada
Laval, QC
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 1 hour ago
CF
Personal Trainer
Crunch Fitness Canada
Welland, ON
- $25 to $40 CAD / hour
- Full-time
…uniforms, manager-of-the-month perks, seminars, conferences, and team-building events (including lunches, dinners, and workouts), and…
Added 1 hour ago
DC
Office Administrator
Dillon Consulting Limited
Vancouver, BC
- Full-time
This is a full-time, in-office position and requires working from our North Vancouver office five days per week
Added 1 hour ago
M
Senior Leader, Employee & Individual Benefits
Marsh
Ottawa, ON · Mississauga, ON
- Other
Guide, mentor, and develop a multidisciplinary leadership team across administration, underwriting, sales, and client service to deliver integrated solutions, strong execution, and…
Added 1 hour ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Canada
- Full-time
The Senior Services Project Manager, accountable for leading customer implementations from project initiation through deployment and closeout. You will manage scope, schedule, resources,…
Added 1 hour ago
MW
CAN Team Leader - Alberta
Mountain Warehouse
Lethbridge, AB
- $17 CAD / hour
- Part-time
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service,…
Added 1 hour ago
B
Cleaner
BGIS
London, ON
- Part-time
Must have a valid Class G license (may be required)
Added 1 hour ago
DG
Installation Manager & Warehouse Supervisor
Dunn Group
Prince George, BC
- Full-time
…site quality audits, support installation crews, and address customer service needs. You will also serve as the backbone of our regional logistics by spending 1 to 2 days per week at our…
Added 1 hour ago
D
Department Manager (Outdoor)
Decathlon
Calgary, AB
- $52,250 to $72,000 CAD / year
- Full-time
Decathlon South Center is looking for an experienced leader to run our expanding outdoor department as we grow in Calgary. As the team leader you will be running a large department and…
Added 1 hour ago
Customer Support Representative
Zen Educate
Vancouver, BC
Location: Hybrid, Vancouver, BC (3 days in office/week)

Fix Network World

Customer Service Representative

Ottawa, ON, Canada
Nepean, ON, Canada

The salary range for this position starts at $22.84 per hour and is based on experience. · Full-time

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Job details

Pay: The salary range for this position starts at $22.84 per hour and is based on experience.
Job type: Full-time
Apply by: Dec 12, 2026
Education: High school diploma
Experience: At least 2 to 4 years of experience in customer service
Posting language: English
Posted: Nov 12, 2026

Original job description

Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.

The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering vehicles. The Customer Service Representative will be working with the shops, insurance and car rental staff to make sure that customers’ needs are met. The CSR is responsible for serving customers in person, via the telephone, email or text. The CSR is accountable for dealing with customer service, selling of services, and processing transactions. CSR follows all company procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides a positive experience to all customers and insurance partners.

Core Competencies

Communication
Energy & Stress Management
Teamwork
Quality Orientation
Problem Solving
Accountability and Dependability
Operating Equipment
Ethics and Integrity
Results Oriented
Negotiation

Job Duties

Ensure excellence in the delivery of the customer experience as outlined in the company best practices and measured by LEI results. Review client’s vehicles for related and not related damages.
Take photos of all damages, not related damages, and general condition.
Complete Walk-Around form and identify not related damages.
Communicate to client’s, on what to expect through the repair process.
Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
Sell the company services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.
Create and follow up on appointments.
Prepare Intake and Delivery paperwork.
Effectively manage front office operations to ensure efficient organization and support of the sales function.
Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics.
Communicate and interact with clients and insurance staff throughout the different technologies such as phone, text, email, online videocall, etc.
As required, assign the work order to technicians.
Set convenient appointments with the customers, based on the shop availability.
Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
Take payments for deductibles, customer pay work, etc.
Keep the BMS up to date to ensure accuracy.
Maintain complete knowledge and comply with company and departmental policies, procedures, and standards.
Cultivate a positive working relationship with team members and management.
Maintain a clean and orderly work area to comply with all health & safety procedures.
Import or enter data into the accounting system.
Verify the integrity and accuracy of the data.
Provide support to the team by performing various administrative tasks (filing, photocopying, correspondence, etc.)
Other related tasks as required.

Requirements

High school diploma or GED required
At least 2 to 4 years of experience in customer service
Valid Driver’s License and Excellent Driving Record
Strong customer service and troubleshooting skills
Experience working as a customer service representative, for a body shop preferred
Experience working in an administration or data entry role preferred
Experience working with Mitchell Repair Center preferred

The salary range for this position starts at $22.84 per hour and is based on experience.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

#driveyourcareerwithus

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More about this job

Responsibilities

Provide customer service throughout vehicle intake, repair, and delivery, including inspecting and documenting vehicle damage, explaining the repair process, and coordinating with customers, insurance staff, and shop teams. Manage appointments, paperwork, payments, work orders, reporting, and administrative records while supporting sales and ensuring customer satisfaction.

Requirements

A high school diploma or GED and 2 to 4 years of customer service experience are required, along with a valid driver's license and an excellent driving record. Body shop customer service, administration or data entry, and Mitchell Repair Center experience are preferred.

Skills

Customer Service
Communication
Vehicle Inspection
Damage Documentation
Sales and Cross-Selling
Appointment Scheduling
Transaction Processing
Administrative Support
Data Entry
Problem Solving
Teamwork
Negotiation
Accountability
Stress Management
Customer Relationship Building

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Vehicle Repair
Collision Repair
Vehicle Intake
Vehicle Delivery
Vehicle Inspection
Damage Documentation
Walk-Around Form
Repair Process
Insurance Coordination
Car Rental Coordination
Cross-Selling
Sales
Appointment Scheduling
Work Orders
Mitchell Repair Center
Business Management System
BMS
Accounting System
Data Entry
Transaction Processing
Customer Payments
Front Office Operations
Administrative Support
Customer Satisfaction
Health and Safety

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Work requirements

Jobs in Canada