Jobs in Canada

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Added 11 mins ago
NS
Rehabilitation Assistant - Mobility Team, Provincial Mobilization
Nova Scotia Health Authority
Kentville, NS
- Internship
Reporting to the Health Services Manager, and under the supervision of therapists, the Rehabilitation Assistant, as an active member of the patient care team, works with individuals,…
Added 11 mins ago
QH
Personal Support Worker (PSW) - Surgical
Quinte Health
Belleville, ON
- Full-time
Must have a satisfactory Criminal Record / Vulnerable Sector Check
Added 11 mins ago
CC
Greeting Card Merchandiser (PT) - Weston Road
Carlton Cards
Toronto, ON
- Part-time
You will be a valued member of an engaged team who work independently to complete service schedules and order processing for greeting card departments within top Canadian Retailers in a…
Added 11 mins ago
CC
Greeting Card Merchandiser (PT) - Keele St.
Carlton Cards
Toronto, ON
- Part-time
You will be a valued member of an engaged team who work independently to complete service schedules and order processing for greeting card departments within top Canadian Retailers in a…
Added 26 mins ago
D
Full Time Warehouse Worker
Domino's
Cambridge, ON
- Full-time
The Warehouse Associate performs order picking, and the loading and unloading of delivery trucks
Added 41 mins ago
M
Shop Supervisor
Motion
Sudbury, ON · Lively, ON
- Full-time
Plans, organizes and delegates work assignments in order to best utilize hours, skills, and equipment.
Added 41 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Vancouver, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 41 mins ago
TU
Financial Processing Levels 1-4 (Term Placements)
The University of British Columbia
Vancouver, BC
- Temporary
Reports to UBC Hiring Solutions Manager or designate. Employees are expected to work closely with their onsite client-departmental supervisor.
Added 41 mins ago
LH
Medical Care Aid
Lookout Housing and Health
Vancouver, BC
- Internship
Under the direction of the Program Manager or designate, the Medical Care Aide will provide support to guests with complex needs who may be experiencing deteriorating physical health, in…
Added 41 mins ago
LH
Medical Care Aid
Lookout Housing and Health
Vancouver, BC
- Internship
Under the direction of the Program Manager or designate, the Medical Care Aide will provide support to guests with complex needs who may be experiencing deteriorating physical health, in…
Added 41 mins ago
LH
Licenced Practical Nurse
Lookout Housing and Health
Vancouver, BC
- Internship
Must have current OFA 1 First Aid Certificate and negative TB Test
Added 41 mins ago
LH
Residential Building Attendant
Lookout Housing and Health
Abbotsford, BC
- Part-time
Must have current Occupational First Aid Level 1 Certificate
Added 41 mins ago
LH
Program Resource Worker
Lookout Housing and Health
North Vancouver, BC
- Internship
Must have current Occupational First Aid Level 1 Certificate
Added 41 mins ago
LH
Program Resource Worker
Lookout Housing and Health
North Vancouver, BC
- Internship
Must have current Occupational First Aid Level 1 Certificate
Added 41 mins ago
LH
Program Resource Worker
Lookout Housing and Health
North Vancouver, BC
- Internship
Must have current Occupational First Aid Level 1 Certificate
Added 41 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Vancouver, BC
- Full-time
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 41 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
New Westminster, BC
- Full-time
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 41 mins ago
OH
Tissue Coordinator
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Assume la responsabilité du travail du groupe pendant un quart de travail donné;
Added 41 mins ago
RP
Advisor, Employee Relations
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $65,857.6 to $86,438.1 CAD / year
- Full-time
Support the Manager, Employee Relations, in delivering employee relations services across the business, with responsibility for both non-union employee relations matters and unionized…
Added 41 mins ago
IG
Project Manager
Imperial Glass Ltd.
Vancouver, BC
- Full-time
Role Description The Project Manager is a full-time, on-site role based in Vancouver, BC, overseeing residential and commercial glazing projects from initiation through completion.…
Added 41 mins ago
OH
Manager, Mental Health & Addictions CoE
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Added 1 hour ago
RP
HR Business Partnerships Manager
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $80,452.8 to $105,594.3 CAD / year
- Full-time
Reporting to the Senior Director of Human Resources Business Partnerships, the Manager, Human Resources Business Partnerships, is responsible for providing leadership and direction to their…
Added 1 hour ago
FN
Parts Manager
Fix Network World
Ottawa, ON
- Internship
The role as a Parts Manager is to manage all parts, materials, and other inventories operations, effectively and profitably. The Parts Manager is responsible for inventory control,…
Added 1 hour ago
FN
Customer Service Representative
Fix Network World
Ottawa, ON · Nepean, ON
- Full-time
Sell the company services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.
Added 1 hour ago
FN
Junior Collision Estimator
Fix Network World
Ottawa, ON
- Full-time
Collaborate with production and parts manager to ensure production and profitability targets are met

Fix Network World

Customer Service Representative

Ottawa, ON, Canada
Nepean, ON, Canada

The salary range for this position starts at $22.84 per hour and is based on experience. · Full-time

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Job details

Pay: The salary range for this position starts at $22.84 per hour and is based on experience.
Job type: Full-time
Apply by: Dec 12, 2026
Education: High school diploma
Experience: At least 2 to 4 years of experience in customer service
Posting language: English
Posted: Nov 12, 2026

Original job description

Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.

The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering vehicles. The Customer Service Representative will be working with the shops, insurance and car rental staff to make sure that customers’ needs are met. The CSR is responsible for serving customers in person, via the telephone, email or text. The CSR is accountable for dealing with customer service, selling of services, and processing transactions. CSR follows all company procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides a positive experience to all customers and insurance partners.

Core Competencies

Communication
Energy & Stress Management
Teamwork
Quality Orientation
Problem Solving
Accountability and Dependability
Operating Equipment
Ethics and Integrity
Results Oriented
Negotiation

Job Duties

Ensure excellence in the delivery of the customer experience as outlined in the company best practices and measured by LEI results. Review client’s vehicles for related and not related damages.
Take photos of all damages, not related damages, and general condition.
Complete Walk-Around form and identify not related damages.
Communicate to client’s, on what to expect through the repair process.
Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
Sell the company services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.
Create and follow up on appointments.
Prepare Intake and Delivery paperwork.
Effectively manage front office operations to ensure efficient organization and support of the sales function.
Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics.
Communicate and interact with clients and insurance staff throughout the different technologies such as phone, text, email, online videocall, etc.
As required, assign the work order to technicians.
Set convenient appointments with the customers, based on the shop availability.
Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
Take payments for deductibles, customer pay work, etc.
Keep the BMS up to date to ensure accuracy.
Maintain complete knowledge and comply with company and departmental policies, procedures, and standards.
Cultivate a positive working relationship with team members and management.
Maintain a clean and orderly work area to comply with all health & safety procedures.
Import or enter data into the accounting system.
Verify the integrity and accuracy of the data.
Provide support to the team by performing various administrative tasks (filing, photocopying, correspondence, etc.)
Other related tasks as required.

Requirements

High school diploma or GED required
At least 2 to 4 years of experience in customer service
Valid Driver’s License and Excellent Driving Record
Strong customer service and troubleshooting skills
Experience working as a customer service representative, for a body shop preferred
Experience working in an administration or data entry role preferred
Experience working with Mitchell Repair Center preferred

The salary range for this position starts at $22.84 per hour and is based on experience.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

#driveyourcareerwithus

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More about this job

Responsibilities

Provide customer service throughout vehicle intake, repair, and delivery, including inspecting and documenting vehicle damage, explaining the repair process, and coordinating with customers, insurance staff, and shop teams. Manage appointments, paperwork, payments, work orders, reporting, and administrative records while supporting sales and ensuring customer satisfaction.

Requirements

A high school diploma or GED and 2 to 4 years of customer service experience are required, along with a valid driver's license and an excellent driving record. Body shop customer service, administration or data entry, and Mitchell Repair Center experience are preferred.

Skills

Customer Service
Communication
Vehicle Inspection
Damage Documentation
Sales and Cross-Selling
Appointment Scheduling
Transaction Processing
Administrative Support
Data Entry
Problem Solving
Teamwork
Negotiation
Accountability
Stress Management
Customer Relationship Building

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Vehicle Repair
Collision Repair
Vehicle Intake
Vehicle Delivery
Vehicle Inspection
Damage Documentation
Walk-Around Form
Repair Process
Insurance Coordination
Car Rental Coordination
Cross-Selling
Sales
Appointment Scheduling
Work Orders
Mitchell Repair Center
Business Management System
BMS
Accounting System
Data Entry
Transaction Processing
Customer Payments
Front Office Operations
Administrative Support
Customer Satisfaction
Health and Safety

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Work requirements

Jobs in Canada