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Added 16 mins ago
Charter Account Specialist Lead
First Student
Edmonton, AB
Full-time
The Charter Account Specialist Lead plays a key role in delivering an exceptional experience to our recurring charter customers. This position manages customer relationships, coordinates…
Added 31 mins ago
SAP Success Plan Manager – Specialist
SAP Careers
Calgary, AB
$99,900 to $217,300 CAD / year
Full-time
Customer success management skills from hands-on delivery and a track record of driving satisfaction and adoption.
Added 31 mins ago
SAP Success Plan Manager – Specialist
SAP Careers
Vancouver, BC
$99,900 to $217,300 CAD / year
Full-time
Customer success management skills from hands-on delivery and a track record of driving satisfaction and adoption.
Added 1 hour ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 1 hour ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 3 hours ago
Senior Cyber Security Specialist - Cyber Incident Management
Sobeys
Stellarton, NS
Full-time
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.
Added 3 hours ago
Configuration Management/PLM Senior Analyst
Accenture
Montreal, QC
Full-time
…design, implement, and maintain configuration management process solutions across the product lifecycle. You will leverage your expertise to drive process improvements, ensure seamless…
Added 3 hours ago
Senior Investment & Personal Banking Specialist-Dollard-des-Ormeaux, Quebec
Scotiabank
Montreal, QC
As a Senior Investment & Personal Banking Specialist, you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch…
Added 4 hours ago
Facilities Supervisor
Legrand
Mississauga, ON
Full-time
Legrand is the global specialist in electrical and digital building infrastructures. Its comprehensive offering of solutions for residential, commercial, and datacenter markets makes it a…
Added 4 hours ago
Bilingual Credit Recovery Specialist - Tangerine
Scotiabank
Toronto, ON
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the…
Added 4 hours ago
Quality Assurance Manager
PNR RailWorks
Abbotsford, BC
Full-time
RailWorks is North America’s leading rail maintenance and infrastructure solutions provider. With over 100 years of experience, our geographic footprint enables us to quickly serve our…
Added 5 hours ago
Senior Architecte IA/ML | Senior AI/ML Architect, Services professionnels pour le secteur public | Public Sector Professional Services
Amazon Web Services (AWS)
Montreal, QC
Full-time
…to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each…
Added 5 hours ago
Quality Assurance Manager
RailWorks
Abbotsford, BC · Surrey, BC
RailWorks is North America’s leading rail maintenance and infrastructure solutions provider. With over 100 years of experience, our geographic footprint enables us to quickly serve our…
Added 6 hours ago
Channel Sales HVAC Specialist
Schneider Electric
Toronto, ON
$102,850 to $145,200 CAD / year
Full-time
Do you thrive in building markets, creating new opportunities, and influencing customer adoption of emerging technologies? Schneider Electric is seeking a growth-oriented Home Solutions…
Added 6 hours ago
Channel Sales HVAC Specialist
Schneider Electric
Montreal, QC
$102,850 to $145,200 CAD / year
Full-time
Do you thrive in building markets, creating new opportunities, and influencing customer adoption of emerging technologies? Schneider Electric is seeking a growth-oriented Home Solutions…
Added 6 hours ago
Channel Sales HVAC Specialist
Schneider Electric
Milton, ON
$102,850 to $145,200 CAD / year
Full-time
Do you thrive in building markets, creating new opportunities, and influencing customer adoption of emerging technologies? Schneider Electric is seeking a growth-oriented Home Solutions…
Added 6 hours ago
Channel Sales HVAC Specialist
Schneider Electric
Ottawa, ON
$102,850 to $145,200 CAD / year
Full-time
Do you thrive in building markets, creating new opportunities, and influencing customer adoption of emerging technologies? Schneider Electric is seeking a growth-oriented Home Solutions…
Added 6 hours ago
SAP Success Plan Manager – Specialist
SAP IT Business Systeme
Vancouver, BC · Calgary, Alberta
$99,900 to $217,300 CAD / year
Full-time
Customer success management skills from hands-on delivery and a track record of driving satisfaction and adoption.
Added 7 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 7 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 8 hours ago
Customer Onboarding Specialist
Jobber
Toronto, ON
Full-time
As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined…
Added 8 hours ago
Delivery Service Specialist
Metro Supply Chain
Quebec, QC
Full-time
Reporting to the Operations Supervisor, the Delivery Service Specialist’s primary responsibility is providing direct to retail deliveries for a dedicated Metro customer. It is essential…
Added 8 hours ago
Customer Onboarding Specialist
Jobber
Kitchener, ON
Full-time
As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined…
Added 8 hours ago
Solutions Architect, Salesforce Migrations (Data360, Revenue, Tableau, or Marketing Clouds)
Salesforce Partner Canada
Toronto, ON
Full-time
The Solutions Architect, Salesforce Migrations is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live. You serve as the…
Added 8 hours ago
Customer Onboarding Specialist
Jobber
AB · Edmonton, AB
Full-time
As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined…

Fix Network World

Support Specialist

Burlington, ON, Canada

Pay: A competitive compensation based on experience and qualifications, with a starting salary of $75 000 per year.
Job type: Full-time
Apply by: Oct 28, 2026
Experience: Minimum of 3 years of experience in the collision repair industry.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.

What You'll Do

Support franchise partners in achieving quality, performance, and operational excellence standards.
Conduct vehicle reinspections for warranty claims, quality control reviews, and best practice follow-ups.
Review repair estimates and provide recommendations to ensure alignment with insurance partner requirements.
Coach and train franchise teams on:

Insurance guidelines and procedures
Estimating systems and best practices
Parts program utilization
Operational tools and processes

Provide day-to-day support to shops, assisting with operational questions and urgent requests.
Document interactions and support activities within the Franchise Management System.
Collaborate with Area Managers and cross-functional teams to identify improvement opportunities and resolve operational issues.
Analyze root causes of performance challenges and implement effective solutions.
Assist franchise locations during catastrophe events such as hailstorms, flooding, and other large-scale weather-related events.

What We're Looking For

Minimum of 3 years of experience in the collision repair industry.
Experience in damage appraisal and production management.
Strong coaching, communication, and relationship-building skills.
Proven ability to solve problems and manage multiple priorities effectively.
Self-motivated, organized, and results-oriented professional.
Excellent customer service mindset and ability to work collaboratively with diverse stakeholders.
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
Valid Canadian driver's license with a strong driving record.
Willingness and ability to travel extensively within the assigned region and occasionally across Canada.

Why Join Fix Network?

At Fix Network, you'll be part of a global organization that supports some of the most recognized brands in the automotive aftermarket industry. As a franchise leader, we empower entrepreneurs and collision repair professionals through innovative solutions, operational expertise, and industry-leading support.

In This Role, You'll Enjoy

A dynamic field-based position with significant impact on franchise success.
Opportunities to collaborate with industry experts and leaders.
Professional growth and career development within a growing international organization.
A collaborative and supportive team environment.
A competitive compensation based on experience and qualifications, with a starting salary of $75 000 per year.
Group benefits program, including health and dental coverage.
Employer RRSP program to help you invest in your future.

Ready to Make an Impact?

If you're looking for a career where you can combine technical expertise, operational support, and relationship management while helping franchise partners succeed, we'd love to hear from you.

Apply today and grow your career with Fix Network.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates.

Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable legislation. If you require an accommodation at any stage of the recruitment process, please let us know, and we will work with you to meet your needs.

#driveyourcareerwithus

Apply About employer

More about this job

Responsibilities

Support franchise partners in meeting quality and operational standards through vehicle reinspections, estimate reviews, coaching, and day-to-day assistance. Document support activities, collaborate on operational improvements, resolve performance issues, and assist locations during catastrophe events.

Requirements

Requires at least three years of collision repair industry experience, including damage appraisal and production management. Candidates should have strong coaching, communication, problem-solving, and organizational skills, Microsoft Office proficiency, a valid Canadian driver's license with a strong record, and willingness to travel extensively.

Skills

Collision Repair
Damage Appraisal
Production Management
Vehicle Reinspection
Repair Estimate Review
Insurance Guidelines
Coaching and Training
Operational Support
Quality Control
Problem Solving
Root Cause Analysis
Communication
Relationship Building
Microsoft Office
Customer Service
Travel Readiness

Benefits

Health and Dental Coverage
Employer RRSP Program

Visa sponsorship

Not detected in the job text

Keywords

Collision Repair
Vehicle Reinspection
Warranty Claims
Quality Control
Damage Appraisal
Production Management
Repair Estimates
Insurance Guidelines
Estimating Systems
Parts Program Utilization
Franchise Management System
Operational Tools
Operational Excellence
Best Practices
Coaching
Training
Root Cause Analysis
Performance Improvement
Catastrophe Response
Hailstorms
Flooding
Microsoft Office
Outlook
Word
Excel
PowerPoint
Customer Service
Cross-Functional Collaboration
Franchise Support

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