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Fix Network World

Support Specialist

Burlington, ON, Canada

Pay: A competitive compensation based on experience and qualifications, with a starting salary of $75 000 per year.
Job type: Full-time
Apply by: Oct 28, 2026
Experience: Minimum of 3 years of experience in the collision repair industry.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.

What You'll Do

Support franchise partners in achieving quality, performance, and operational excellence standards.
Conduct vehicle reinspections for warranty claims, quality control reviews, and best practice follow-ups.
Review repair estimates and provide recommendations to ensure alignment with insurance partner requirements.
Coach and train franchise teams on:

Insurance guidelines and procedures
Estimating systems and best practices
Parts program utilization
Operational tools and processes

Provide day-to-day support to shops, assisting with operational questions and urgent requests.
Document interactions and support activities within the Franchise Management System.
Collaborate with Area Managers and cross-functional teams to identify improvement opportunities and resolve operational issues.
Analyze root causes of performance challenges and implement effective solutions.
Assist franchise locations during catastrophe events such as hailstorms, flooding, and other large-scale weather-related events.

What We're Looking For

Minimum of 3 years of experience in the collision repair industry.
Experience in damage appraisal and production management.
Strong coaching, communication, and relationship-building skills.
Proven ability to solve problems and manage multiple priorities effectively.
Self-motivated, organized, and results-oriented professional.
Excellent customer service mindset and ability to work collaboratively with diverse stakeholders.
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
Valid Canadian driver's license with a strong driving record.
Willingness and ability to travel extensively within the assigned region and occasionally across Canada.

Why Join Fix Network?

At Fix Network, you'll be part of a global organization that supports some of the most recognized brands in the automotive aftermarket industry. As a franchise leader, we empower entrepreneurs and collision repair professionals through innovative solutions, operational expertise, and industry-leading support.

In This Role, You'll Enjoy

A dynamic field-based position with significant impact on franchise success.
Opportunities to collaborate with industry experts and leaders.
Professional growth and career development within a growing international organization.
A collaborative and supportive team environment.
A competitive compensation based on experience and qualifications, with a starting salary of $75 000 per year.
Group benefits program, including health and dental coverage.
Employer RRSP program to help you invest in your future.

Ready to Make an Impact?

If you're looking for a career where you can combine technical expertise, operational support, and relationship management while helping franchise partners succeed, we'd love to hear from you.

Apply today and grow your career with Fix Network.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates.

Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable legislation. If you require an accommodation at any stage of the recruitment process, please let us know, and we will work with you to meet your needs.

#driveyourcareerwithus

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More about this job

Responsibilities

Support franchise partners in meeting quality and operational standards through vehicle reinspections, estimate reviews, coaching, and day-to-day assistance. Document support activities, collaborate on operational improvements, resolve performance issues, and assist locations during catastrophe events.

Requirements

Requires at least three years of collision repair industry experience, including damage appraisal and production management. Candidates should have strong coaching, communication, problem-solving, and organizational skills, Microsoft Office proficiency, a valid Canadian driver's license with a strong record, and willingness to travel extensively.

Skills

Collision Repair
Damage Appraisal
Production Management
Vehicle Reinspection
Repair Estimate Review
Insurance Guidelines
Coaching and Training
Operational Support
Quality Control
Problem Solving
Root Cause Analysis
Communication
Relationship Building
Microsoft Office
Customer Service
Travel Readiness

Benefits

Health and Dental Coverage
Employer RRSP Program

Visa sponsorship

Not detected in the job text

Keywords

Collision Repair
Vehicle Reinspection
Warranty Claims
Quality Control
Damage Appraisal
Production Management
Repair Estimates
Insurance Guidelines
Estimating Systems
Parts Program Utilization
Franchise Management System
Operational Tools
Operational Excellence
Best Practices
Coaching
Training
Root Cause Analysis
Performance Improvement
Catastrophe Response
Hailstorms
Flooding
Microsoft Office
Outlook
Word
Excel
PowerPoint
Customer Service
Cross-Functional Collaboration
Franchise Support

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