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Added 7 mins ago
QW
Technical Support Analyst
Q Wealth Partners
Toronto, ON
- Full-time
The Support Analyst is responsible for providing first-line technical and operational support across internal systems and partner-facing platforms. This role ensures that issues are…
Added 5 hours ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
Added 6 hours ago
S
IT Support Analyst
Specsavers
Mississauga, ON
- Full-time
Added 7 hours ago
JS
Tier 2 IT Support
JD Sports Canada
Vancouver, BC
- Full-time
Added 9 hours ago
IT Support Analyst - Mississauga, ON
Specsavers
Burnaby, BC
Added 9 hours ago
I-
Apple IT Technical Support or Helpdesk Technician
I8IS - Infiniti Software Solutions
Toronto, ON
- Full-time
Job Title: Apple IT Technical Support or Help Desk Technician
Added 9 hours ago
UO
Senior Technician, IT Support
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Added 9 hours ago
Bilingual IT Support Technician
Fix Network
Milton, ON
With the support of the IT Services Manager and the existing team, the IT Support Technician will be responsible for providing ongoing support to company employees and franchisees by phone…
Added 13 hours ago
PP
Junior IT Support Specialist
PERMA PIPE INC
Camrose, AB
- $50,000 to $60,000 CAD / year
- Full-time
The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to…
Added 13 hours ago
P
Junior IT Support Specialist
PERMA-PIPE
Camrose, AB
- Full-time
The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to…
Added 13 hours ago
AE
Help Desk Analyst
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
Added 14 hours ago
E
SAP IBP Application Support Analyst
Experis
Calgary, AB
- Contract
We are seeking a motivated SAP IBP Application Support Analyst to provide production support, incident resolution, and continuous improvement for SAP Integrated Business Planning (IBP) and…
Added 1 day ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
Added 2 days ago
A
It Support
Actalent
Burnaby, BC
- $28 to $35 CAD / hour
- Contract
Job Title: IT Support / Systems AdministratorJob Description
Added 3 days ago
VG
Microsoft Level 1 / Level 2 On-Site IT Support Consultant – 2 Days/Week – Calgary, AB
VNEXT Group
Calgary, AB
- Contract
Added 3 days ago
TS
IT Support Specialist
The Shaw Group Limited
Lantz, NS
- Full-time
Added 3 days ago
TS
IT Support Specialist
The Shaw Group
Lantz, NS
- Full-time
Added 3 days ago
VG
Microsoft Level 1 / Level 2 On-Site IT Support Consultant – 1 Day/Week – Calgary, AB
VNEXT Group
Calgary, AB
- Contract
Added 3 days ago
IT - Application Support Analyst – Level 2
Talent Acquisition - Achev
Mississauga, ON
Added 3 days ago
W
Tier 1 Technical Support Analyst
WELLSTAR
Remote, Canada
- Contract
- Remote
Added 3 days ago
JE
IT Support Centre Analyst (2026-9459)
Johnston Equipment
Montreal, QC
- Full-time
Reporting into the Manager, IT Support, the IT Support Centre Analyst - Tier I provides IT customer service
Added 4 days ago
T
Service Desk Analyst
TEEMA
Vancouver, BC
- Contract
…through a well-established IT services firm. It’s a chance to support a large enterprise environment that keeps the region…
Added 4 days ago
T
Service Desk Analyst
TEEMA
New Westminster, BC
- $30 to $44 CAD / hour
- Contract
We’re looking for Service Desk Analysts to provide first-level technical support and customer service within a large enterprise environment. This is a great opportunity for someone who…
Added 4 days ago
DW
Application Support Analyst
Durabuilt Windows & Doors
AB · Edmonton, AB
- Contract
Added 4 days ago
CI
Onsite IT Support Technician - Contract
Compugen Inc
Niagara Falls, ON
- Contract

Fix Network

Bilingual IT Support Technician

Milton, ON, Canada

The salary range for this position starts at $55,000 per year, based on experience, qualifications, and overall fit for the role.

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Job details

Pay: The salary range for this position starts at $55,000 per year, based on experience, qualifications, and overall fit for the role.
Experience: Minimum of 1 year of experience in a related role.
Posting language: English
Posted: Oct 26, 2026

Original job description

With the support of the IT Services Manager and the existing team, the IT Support Technician will be responsible for providing ongoing support to company employees and franchisees by phone and email. Support requests may relate to hardware, workstations, software applications, and other IT-related issues.

Core Competencies

Customer Service Focus
Quality of Work
Time Management
Continuous Learning and Development
Problem Solving
Accountability and Reliability
Research and Analysis
Decision Making and Judgment
Equipment Operation
Providing Support
Ethics and Integrity
Planning and Organization
Communication
Stress and Energy Management

Responsibilities

Provide IT support to franchisees and company employees via telephone and/or other support channels.
Communicate electronically and by phone with franchisees experiencing issues with their email accounts or requiring the creation of new email addresses.
Maintain, troubleshoot, repair, and manage Local Area Networks (LANs), Wide Area Networks (WANs), core networks and peripherals, workstations, and Internet connections.
Prepare and configure computers and related equipment.
Monitor and maintain software applications.
Consult user guides, technical manuals, and other documentation to identify and implement solutions.
Reproduce and diagnose users’ technical issues and provide timely resolutions.
Provide guidance and training to users in response to their technical challenges.
Collect data and maintain a knowledge base of problems and solutions for use by other IT support technicians.
Participate in the development of new specifications for applications and software solutions.
Perform other related duties as required.

Requirements

Bilingualism in French and English (written and spoken).
University degree in Network Management, Information Technology, or a Diploma in IT Support.
Minimum of 1 year of experience in a related role.
Good knowledge of Active Directory and Azure.
Excellent knowledge of Windows 10 and Windows 11.
Basic knowledge of Voice over IP (VoIP) and Teams Connect.
Good knowledge of Microsoft 365 (O365).
CompTIA A+ and other relevant certifications are considered assets.

Working Conditions & Benefits

Work schedule may vary based on projects and business priorities.
Occasional overtime may be required depending on operational needs.
3 weeks of vacation starting on your first day, plus 5 paid sick days per year.
Employer RRSP matching contribution equal to 50% of your contributions, up to 3% of your salary.
Group insurance plan with 75% of premiums paid by the employer, including access to telemedicine services.
Up to $3,000 per year in tuition reimbursement to support your professional development.
An annual $250 merchandise allowance to use in the Fix Network apparel and merchandise store.
An employee referral bonus of up to $1,000 when you help us find our next great talent.
Opportunities to connect and celebrate throughout the year, including monthly employee celebrations recognizing new hires, birthdays, service anniversaries, promotions, and other milestones, as well as our summer BBQ, holiday party, and additional team events.
Our annual Team Meeting, which brings together employees from around the world for several days to align on company priorities, connect with international colleagues, and enjoy team-building activities.
Free on-site parking.
All necessary equipment provided by the employer.
The salary range for this position starts at $55,000 per year, based on experience, qualifications, and overall fit for the role.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

#driveyourcareerwithus

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More about this job

Responsibilities

Provide technical support to employees and franchisees via phone and email regarding hardware, software, and network issues. Maintain and troubleshoot network infrastructure, configure workstations, and document solutions in a knowledge base.

Requirements

Requires a university degree or diploma in IT or Network Management and at least one year of relevant experience. Candidates must be bilingual in French and English and possess strong knowledge of Windows, Microsoft 365, and Active Directory.

Skills

IT support
Network management
Active Directory
Azure
Windows 10
Windows 11
VoIP
Teams Connect
Microsoft 365
Hardware troubleshooting
LAN/WAN management
Customer service
Technical documentation
Problem solving
Communication
Bilingualism

Benefits

Vacation
Sick days
RRSP matching
Group insurance
Telemedicine
Tuition reimbursement
Merchandise allowance
Employee referral bonus
Free on-site parking

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Network Management
Active Directory
Azure
Windows 10
Windows 11
VoIP
Teams Connect
Microsoft 365
LAN
WAN
Hardware
Workstations
CompTIA A+
Technical Support
Troubleshooting
Knowledge Base
Customer Service
Bilingual
IT Services

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