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Fix Network

Collision Support Specialist

Calgary, AB, Canada

Experience: Minimum of 3 years of experience in the collision repair industry.
Posting language: English
Posted: Sep 21, 2026

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Original job description

What You'll Do

Support franchise partners in achieving quality, performance, and operational excellence standards.
Conduct vehicle reinspections for warranty claims, quality control reviews, and best practice follow-ups.
Review repair estimates and provide recommendations to ensure alignment with insurance partner requirements.
Coach and train franchise teams on:
- Insurance guidelines and procedures
- Estimating systems and best practices
- Parts program utilization
- Operational tools and processes
Provide day-to-day support to shops, assisting with operational questions and urgent requests.
Document interactions and support activities within the Franchise Management System.
Collaborate with Area Managers and cross-functional teams to identify improvement opportunities and resolve operational issues.
Analyze root causes of performance challenges and implement effective solutions.
Assist franchise locations during catastrophe events such as hailstorms, flooding, and other large-scale weather-related events.

What We're Looking For

Minimum of 3 years of experience in the collision repair industry.
Experience in damage appraisal and production management.
Strong coaching, communication, and relationship-building skills.
Proven ability to solve problems and manage multiple priorities effectively.
Self-motivated, organized, and results-oriented professional.
Excellent customer service mindset and ability to work collaboratively with diverse stakeholders.
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
Valid Canadian driver's license with a strong driving record.
Willingness and ability to travel extensively within the assigned region and occasionally across Canada.

Why Join Fix Network?

At Fix Network, you'll be part of a global organization that supports some of the most recognized brands in the automotive aftermarket industry. As a franchise leader, we empower entrepreneurs and collision repair professionals through innovative solutions, operational expertise, and industry-leading support.

In this role, you'll enjoy:

A dynamic field-based position with significant impact on franchise success.
Opportunities to collaborate with industry experts and leaders.
Professional growth and career development within a growing international organization.
A collaborative and supportive team environment.
A competitive compensation, based on experience and qualifications.
Group benefits program, including health and dental coverage.
Employer RRSP program to help you invest in your future.

Ready to Make an Impact?

If you're looking for a career where you can combine technical expertise, operational support, and relationship management while helping franchise partners succeed, we'd love to hear from you.

Apply today and grow your career with Fix Network.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates.

Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable legislation. If you require an accommodation at any stage of the recruitment process, please let us know, and we will work with you to meet your needs.

#driveyourcareerwithus

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More about this job

Responsibilities

The Collision Support Specialist supports franchise partners by conducting vehicle reinspections, reviewing repair estimates, and ensuring operational excellence. They also coach franchise teams on insurance guidelines, estimating systems, and parts program utilization while resolving operational issues.

Requirements

Candidates must have at least 3 years of experience in the collision repair industry with expertise in damage appraisal and production management. A valid Canadian driver's license and the ability to travel extensively are required for this role.

Skills

Collision repair
Damage appraisal
Production management
Coaching
Communication
Relationship building
Problem solving
Microsoft Office Suite
Estimating systems
Insurance guidelines
Operational excellence
Quality control
Customer service

Benefits

Health coverage
Dental coverage
Employer RRSP program

Visa sponsorship

Not detected in the job text

Keywords

Collision repair
Franchise support
Damage appraisal
Production management
Insurance claims
Quality control
Estimating systems
Operational excellence
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Field-based
Automotive aftermarket
Warranty claims
Root cause analysis
Catastrophe management

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