Jobs in Canada

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Added 2 hours ago
D&
Support Technician
Dave & Buster's Inc.
Toronto, ON
- Part-time
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Added 2 hours ago
BU
Client Services Coordinator, Brock Sports
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Maintain the front desk service procedure manual and communicate any details for clients wishing to dispute their missed appointment fee to the Manager;
Added 2 hours ago
B
Director Advisor Sales
BMO
Toronto, ON · FCP
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 2 hours ago
Parts Manager
Fix Network
Ottawa, ON
The role as a Parts Manager is to manage all parts, materials, and other inventories operations, effectively and profitably. The Parts Manager is responsible for inventory control,…
Added 2 hours ago
Customer Service Representative
Fix Network
Ottawa, ON
The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering…
Added 2 hours ago
Junior Collision Estimator
Fix Network
Ottawa, ON
The role as a Junior Estimator is to ensure that the customer receives a legendary customer service experience. The Junior Estimator needs to ensure accurate repair plan and estimated…
Added 2 hours ago
Senior Data Scientist, Autonomous Vehicles
Lyft
Toronto, ON
Partnership performance: What shared metrics and service quality guardrails should define success with each AV partner, and how do we use them to improve the product together?
Added 2 hours ago
GT
IT Project Control Coordinator - Financials
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $55 CAD / hour
- Contract
…experience, positioning you for future growth into a Project Manager…
Added 2 hours ago
WO
Vice President, Leasing
WP Osborne Executive Search Inc.
Toronto, ON
- Full-time
Standardize leasing processes, service standards, and operating procedures across the portfolio.
Added 2 hours ago
GT
Senior Recruiter - Technology
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $40 to $50 CAD / hour
- Contract
Onsite Flexibility: Hybrid - currently 1 day/week in office, moving to 4 days in office; candidates must commit to this from day 1 · 10 years of customer service related experience required
Added 2 hours ago
WO
Social Media & Community Manager
Women of Rubies
Toronto, ON · Greater Toronto Area, Canada
- Contract
We’re looking for a Social Media & Community Manager to take ownership of our publishing calendar, engage with our audience, and help turn interest in our work into enquiries, sign-ups, and…
Added 2 hours ago
SS
Sales & Business Development Representative – Industrial Solutions
Shreem Systems & Solutions Pvt. Ltd
Brandon, MB
- Full-time
Focused on lead generation, sales development, customer service, client visit and order booking.
Added 2 hours ago
MS
Purchasing Manager
Mirage Screen Systems Inc.
Montreal, QC
- Full-time
Mirage Screen Systems is seeking an experienced, strategic, and results-driven Purchasing Manager to lead our procurement operations and supply chain management starting January 4, 2027.…
Added 2 hours ago
AM
Purchasing Supervisor
Arrow Machine And Fabrication Group
Guelph, ON
- Full-time
…innovative design, quality craftsmanship, and exceptional customer…
Added 2 hours ago
EC
Profit Centre Manager
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Maple, ON
- Full-time
Our purpose is to help build stronger communities by delivering the products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure…
Added 2 hours ago
Construction Manager - Radar & Antenna Infrastructure
Kiewit
Oakville, ON · ON · Darlington, ON
Ganotec is a full service, heavy industrial contractor serving the industrial sector across Canada. Ganotec typically self performs all major disciplines including, civil, structural steel…
Added 2 hours ago
Construction Manager - Heavy Mechanical equipment installation
Kiewit
Oakville, ON
…installation. Candidates with experience as a Construction Manager, Senior Project Planner, or Senior Estimator are encouraged to…
Added 2 hours ago
Construction Manager - Telecommunications & Transmission
Kiewit
Oakville, ON
Ganotec is a full service, heavy industrial contractor serving the industrial sector across Canada. Ganotec typically self performs all major disciplines including, civil, structural steel…
Added 2 hours ago
Manager Business Development
CAA Club Group
Thornhill, ON
Incredible rewards, travel incentives, and product and service discounts,
Added 2 hours ago
ST
SAP FICO Manager Record to Report
Sapsol Technologies Inc
Remote, Canada
- Remote
To qualify for the role you must have
Added 2 hours ago
ST
SAP FICO Manager Record to Report
Sapsol Technologies Inc
Remote, Canada
- Remote
To qualify for the role you must have
Added 2 hours ago
ST
SAP FICO Manager Record to Report
Sapsol Technologies Inc
Remote, Canada
- Remote
To qualify for the role you must have
Added 2 hours ago
ST
SAP FICO Manager Record to Report
Sapsol Technologies Inc
Remote, Canada
- Remote
To qualify for the role you must have
Added 2 hours ago
ST
SAP FICO Manager Record to Report
Sapsol Technologies Inc
Remote, Canada
- Remote
To qualify for the role you must have
Added 2 hours ago
Senior HR Operations Analyst
Trans Mountain
Calgary, AB
Reports to: Manager, Pension, Benefits & Governance

Fix Network

Customer Service Representative

Ottawa, ON, Canada

The salary range for this position starts at $22.84 per hour and is based on experience.

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Pay: The salary range for this position starts at $22.84 per hour and is based on experience.
Education: High school diploma
Experience: At least 2 to 4 years of experience in customer service
Posting language: English
Posted: Nov 11, 2026

Original job description

The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering vehicles. The Customer Service Representative will be working with the shops, insurance and car rental staff to make sure that customers’ needs are met. The CSR is responsible for serving customers in person, via the telephone, email or text. The CSR is accountable for dealing with customer service, selling of services, and processing transactions. CSR follows all company procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides a positive experience to all customers and insurance partners.

Core Competencies

Communication
Energy & Stress Management
Teamwork
Quality Orientation
Problem Solving
Accountability and Dependability
Operating Equipment
Ethics and Integrity
Results Oriented
Negotiation

Job Duties

Ensure excellence in the delivery of the customer experience as outlined in the company best practices and measured by LEI results.
Review client’s vehicles for related and not related damages.
Take photos of all damages, not related damages, and general condition.
Complete Walk-Around form and identify not related damages.
Communicate to client’s, on what to expect through the repair process.
Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
Sell the company services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.
Create and follow up on appointments.
Prepare Intake and Delivery paperwork.
Effectively manage front office operations to ensure efficient organization and support of the sales function.
Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics.
Communicate and interact with clients and insurance staff throughout the different technologies such as phone, text, email, online videocall, etc.
As required, assign the work order to technicians.
Set convenient appointments with the customers, based on the shop availability.
Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
Take payments for deductibles, customer pay work, etc.
Keep the BMS up to date to ensure accuracy.
Maintain complete knowledge and comply with company and departmental policies, procedures, and standards.
Cultivate a positive working relationship with team members and management.
Maintain a clean and orderly work area to comply with all health & safety procedures.
Import or enter data into the accounting system.
Verify the integrity and accuracy of the data.
Provide support to the team by performing various administrative tasks (filing, photocopying, correspondence, etc.)
Other related tasks as required.

Requirements

High school diploma or GED required
At least 2 to 4 years of experience in customer service
Valid Driver’s License and Excellent Driving Record
Strong customer service and troubleshooting skills
Experience working as a customer service representative, for a body shop preferred
Experience working in an administration or data entry role preferred
Experience working with Mitchell Repair Center preferred

The salary range for this position starts at $22.84 per hour and is based on experience.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

#driveyourcareerwithus

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The Customer Service Representative is responsible for managing vehicle intake and delivery while providing a positive experience for customers and insurance partners. They also handle administrative tasks, process payments, and cross-sell company services to build strong client relationships.

Requirements

Candidates must have a high school diploma or GED and at least 2 to 4 years of customer service experience. A valid driver's license with an excellent driving record is required, and experience in a body shop or with Mitchell Repair Center is preferred.

Skills

Customer service
Communication
Problem solving
Data entry
Administrative support
Sales
Conflict resolution
Time management
Teamwork
Attention to detail
Interpersonal skills
Organization
Reporting
Negotiation
Accountability

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Body Shop
Vehicle Intake
Insurance Partners
Mitchell Repair Center
BMS
Data Entry
Administrative Tasks
Sales
Cross-selling
Walk-around form
Work order
Reporting
Front office operations
Health & Safety
Customer satisfaction
Transaction processing
Brand ambassador
Communication
Problem solving

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Work requirements

Jobs in Canada