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Added 6 hours ago
CD
Practice Manager – Davis Orthodontic Cobourg
Canadian Dental Services Corporation
Cobourg, ON
- Full-time
As a Clinical Team Leader (Practice Manager), you’ll take the reins of daily operations, ensuring the clinic thrives as a hub of positivity, precision, and progress. This is a role for…
Added 6 hours ago
TT
Transit Special Constable (14001)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $90,313.6 to $112,881.6 CAD / year
- Full-time
Work rotating shifts in a 24/7 operational environment, including days, nights, weekends, and holidays
Added 6 hours ago
LG
CEO & President
Lotus Group
AB · Edmonton, AB
- Full-time
Lead the development and execution of a three-year strategic plan focused on fibre security, industry competitiveness, Indigenous relationships, and government and public support.
Added 6 hours ago
GT
Softgoods Associate (Part-Time/Temporary)
Giant Tiger
Saint John, NB
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly
Added 7 hours ago
BS
Bilingual Customer Service Representative, Order Operations (French and English)
Bilingual Source
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Contract
Added 7 hours ago
SI
Industrial Services Sales & Business Development Representative
Shreem Industrial Services Limited
Brandon, MB
- Full-time
…including electrical, mechanical, pipefitting, and millwright support. This environment offers sales professionals an opportunity to work closely with industrial clients and contribute to…
Added 7 hours ago
IF
Iside Sales Rep
Iceberg Finance Group
Toronto, ON
- Full-time
As we continue to grow across Canada, we're looking for a driven and relationship-focused Inside Sales Representative to help support and expand our merchant partner network.
Added 7 hours ago
C
Supervisor, Office of the President and Social Media
Cogeco
Burlington, ON · Montreal, QC
- Full-time
As a representative of Cogeco’s management team, handles customer and employee matters and/or other escalated issues in a timely manner through collaboration and effective communication…
Added 7 hours ago
Customer Service Representative
Fix Network
Ottawa, ON
Effectively manage front office operations to ensure efficient organization and support of the sales function.
Added 7 hours ago
M
Business Process Analyst
Manulife
Waterloo, ON
- Full-time
…primary focus is the TPA quality assurance program, with backup support for TPA funding and…
Added 7 hours ago
LM
Software Developer (Node.js & Python)
Liberty Mutual Canada
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
…management, and rating & pricing services across our US and Canadian operations under an enterprise API-first architecture. Our underwriting ecosystem also includes LLM-powered…
Added 7 hours ago
I
Seasonal Customer Experience Representative
Indigo
New Minas, NS
- $17 to $17.25 CAD / hour
- Part-time
Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Added 7 hours ago
SS
Sales & Business Development Representative – Industrial Solutions
Shreem Systems & Solutions Pvt. Ltd
Brandon, MB
- Full-time
…automation and control having headquarter in Brandon Manitoba and operations in Manitoba, Saskatchewan, Alberta and Northern Ontario. We are looking for highly professional dedicated…
Added 7 hours ago
E
Associate Analyst - Inventory
EECOL
Red Deer, AB
- Full-time
Work with Safety & Quality Representative on racking safety and maintenance
Added 7 hours ago
Retail Store Associate, Financial Services
moomoo
Vancouver, BC
This is a Part-time and Full-time role with rotating shifts, including weekends and public holidays
Added 7 hours ago
4th Class Power Engineer - Maintenance and Operations
Nova Scotia Health and IWK Health
Sydney, NS
…their designate. This position is responsible for all building operations and maintenance aspects of the facility infrastructure, and the operation and monitoring of the boiler and all…
Added 8 hours ago
MC
Retail Store Associate, Financial Services
Moomoo Canada
Vancouver, BC
- Full-time
This is a Part-time and Full-time role with rotating shifts, including weekends and public holidays
Added 8 hours ago
CK
Part Time Customer Service Representative
Circle K
Lower Sackville, NS
- Part-time
Night shift premium
Added 8 hours ago
GO
Coordinator, Staff Housing Policy
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
…of the Director, Staffing and the Assistant Deputy Minister, Operations who chairs the…
Added 8 hours ago
PR
Communicator
Peel Regional Police
ON · Peel, ON
- Temporary
Our Communications Centre operates 24 hours per day, 7 days per week
Added 8 hours ago
Senior Project Manager Engineering
Freeport McMoRan
Vancouver, BC
…the constructed process facilities, with hand-off to the site operations team for beneficial…
Added 9 hours ago
T
Customer Service Representative - Barrie (Part-Time)
Talize
Barrie, ON
- $18 CAD / hour
- Part-time
We are seeking a customer-focused Customer Service Representative to support daily operations and deliver an exceptional rental experience. This role assists customers throughout the full…
Added 9 hours ago
CO
Senior Engineer, Quality Assurance and Integrity Management
City of Calgary
Calgary, AB
- $138,475 to $173,094 CAD / year
- Full-time
…the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits.…
Added 9 hours ago
PH
General Duty Staff Nurse, Cancer Care
Provincial Health Services Authority
Victoria, BC
- Full-time
…treatment coordination and administration, teaching, counselling, support and follow up consistent with established policies and standards of…
Added 9 hours ago
PH
General Duty Staff Nurse, Cancer Care
Provincial Health Services Authority
Prince George, BC
- Full-time
…treatment coordination and administration, teaching, counselling, support and follow up consistent with established policies and standards of…

Fix Network

Customer Service Representative

Ottawa, ON, Canada

The salary range for this position starts at $22.84 per hour and is based on experience.

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Pay: The salary range for this position starts at $22.84 per hour and is based on experience.
Education: High school diploma
Experience: At least 2 to 4 years of experience in customer service
Posting language: English
Posted: Nov 11, 2026

Original job description

The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering vehicles. The Customer Service Representative will be working with the shops, insurance and car rental staff to make sure that customers’ needs are met. The CSR is responsible for serving customers in person, via the telephone, email or text. The CSR is accountable for dealing with customer service, selling of services, and processing transactions. CSR follows all company procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides a positive experience to all customers and insurance partners.

Core Competencies

Communication
Energy & Stress Management
Teamwork
Quality Orientation
Problem Solving
Accountability and Dependability
Operating Equipment
Ethics and Integrity
Results Oriented
Negotiation

Job Duties

Ensure excellence in the delivery of the customer experience as outlined in the company best practices and measured by LEI results.
Review client’s vehicles for related and not related damages.
Take photos of all damages, not related damages, and general condition.
Complete Walk-Around form and identify not related damages.
Communicate to client’s, on what to expect through the repair process.
Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
Sell the company services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.
Create and follow up on appointments.
Prepare Intake and Delivery paperwork.
Effectively manage front office operations to ensure efficient organization and support of the sales function.
Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics.
Communicate and interact with clients and insurance staff throughout the different technologies such as phone, text, email, online videocall, etc.
As required, assign the work order to technicians.
Set convenient appointments with the customers, based on the shop availability.
Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
Take payments for deductibles, customer pay work, etc.
Keep the BMS up to date to ensure accuracy.
Maintain complete knowledge and comply with company and departmental policies, procedures, and standards.
Cultivate a positive working relationship with team members and management.
Maintain a clean and orderly work area to comply with all health & safety procedures.
Import or enter data into the accounting system.
Verify the integrity and accuracy of the data.
Provide support to the team by performing various administrative tasks (filing, photocopying, correspondence, etc.)
Other related tasks as required.

Requirements

High school diploma or GED required
At least 2 to 4 years of experience in customer service
Valid Driver’s License and Excellent Driving Record
Strong customer service and troubleshooting skills
Experience working as a customer service representative, for a body shop preferred
Experience working in an administration or data entry role preferred
Experience working with Mitchell Repair Center preferred

The salary range for this position starts at $22.84 per hour and is based on experience.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

#driveyourcareerwithus

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The Customer Service Representative is responsible for managing vehicle intake and delivery while providing a positive experience for customers and insurance partners. They also handle administrative tasks, process payments, and cross-sell company services to build strong client relationships.

Requirements

Candidates must have a high school diploma or GED and at least 2 to 4 years of customer service experience. A valid driver's license with an excellent driving record is required, and experience in a body shop or with Mitchell Repair Center is preferred.

Skills

Customer service
Communication
Problem solving
Data entry
Administrative support
Sales
Conflict resolution
Time management
Teamwork
Attention to detail
Interpersonal skills
Organization
Reporting
Negotiation
Accountability

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Body Shop
Vehicle Intake
Insurance Partners
Mitchell Repair Center
BMS
Data Entry
Administrative Tasks
Sales
Cross-selling
Walk-around form
Work order
Reporting
Front office operations
Health & Safety
Customer satisfaction
Transaction processing
Brand ambassador
Communication
Problem solving

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Work requirements

Jobs in Canada