Jobs in Canada

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Added 13 mins ago
HW
Program Manager, Community Engagements
Humane World for Animals Canada
Canada
- Full-time
…fair market values and ensure accurate records are kept in accounting…
Added 13 mins ago
S
Marketing Specialist
Snaplii
Toronto, ON
- $45,000 to $65,000 CAD / year
- Full-time
Office of the CEO: research, analysis, meeting preparation, and coordination of company-wide priorities.
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Risk & Controls Consultant
Procom
Toronto, ON
- Contract
…hybrid position with 3 days onsite at our client’s Toronto…
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CC
Senior Manager Internal Audit
Corporate Consultants
Toronto, ON · Greater Toronto Area, Canada
- $130,000 to $150,000 CAD / year
- Full-time
The company offers a hybrid work model, with 2-3 days per week required in office (when not travelling) with very good work life balance
Added 13 mins ago
CC
Senior Manager Commodity Tax
Corporate Consultants
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
…successful candidate will have relevant experience within a public accounting firm or industry and have excellent communication skills and a passion for learning. A CPA designation is…
Added 13 mins ago
AC
Designated Professional, Taxation Services
ACCA Careers
Victoria, BC
- Full-time
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our…
Added 13 mins ago
T
Bilingual French Customer Success Manager - Finance/Accounting
TP
Toronto, ON
- Full-time
…strategic platform advisor for a high-value portfolio of 150–250 accounting firms, bookkeepers, and fractional CFOs. Within our partner GTM model, this segment represents highly defensible…
Added 13 mins ago
TO
Billing Clerk - Winnipeg, Manitoba
Transdev Ontario Manitoba
Winnipeg, MB
- Full-time
Proficiency office technology and equipment, such as computers, copiers, scanners, fax machines and phone systems
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T
Bilingual French Customer Success Manager - Finance/Accounting
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
…strategic platform advisor for a high-value portfolio of 150–250 accounting firms, bookkeepers, and fractional CFOs. Within our partner GTM model, this segment represents highly defensible…
Added 13 mins ago
Life Insurance Administrator
My Insurance Broker
Thornhill, ON
Employment Type: Full-time / Permanent / 5 Days In-office
Added 13 mins ago
Utility Services Strategist
Rocky View County
Rocky View No 44, AB · Rocky View County, AB
Added 13 mins ago
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Receptionist
GGFL
Ottawa, ON
- Full-time
We’re Ottawa’s go-to tax planning and accounting firm for successful business owners - and our people make that reputation real. Our clients trust us to deliver sharp business advice and…
Added 13 mins ago
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Branch Operations Assistant
RBC
Niagara Falls, ON
- Full-time
Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed.
Added 13 mins ago
PL
Analyst, Finance Transformation
Pacific Life Re
Toronto, ON
- $65,970 to $76,965 CAD / year
- Full-time
This role is on-site 4 days per week and work from home 1 day per week in Toronto, ON
Added 13 mins ago
SI
Sourcing Manager
Staples Inc.
Richmond Hill, ON
- Full-time
Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.
Added 14 mins ago
PT
AR Admin / Collection Clerk
Proax Technologies
Tecumseh, ON
- Full-time
Solid understanding of basic accounting principles, fair credit practices and collection regulations
Added 28 mins ago
CH
Client Service Coordinator (Healthcare)
Careica Health
Edmonton, AB
- Full-time
You’ll perform basic accounting functions (A/R) and inventory management
Added 28 mins ago
MH
Branch Buyer/Purchasing Coordinator
Marmon Holdings, Inc.
Burlington, ON
- Full-time
Technical Skills: Proficiency in MS Office (Excel, Word, Outlook) and experience with ERP systems (e.g., SAP).
Added 28 mins ago
CP
Sr. Specialist Market Risk
Capital Power
Calgary, AB
- Full-time
Hybrid work with 3 days in office
Added 29 mins ago
S
Accounts Payable Specialist
Svante
Burnaby, BC
- Full-time
Working Mode: Hybrid (4 days per week in office)
Added 29 mins ago
Customer Service Representative
Fix Network
Ottawa, ON
Effectively manage front office operations to ensure efficient organization and support of the sales function.
Added 29 mins ago
M
Business Process Analyst
Manulife
Waterloo, ON
- Full-time
Added 44 mins ago
AC
Accounting Technician, Assurance & Accounting
ACCA Careers
Montreal, QC
- Full-time
Make an impact with our Assurance & Accounting team as an Accounting Technician. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly…
Added 44 mins ago
AC
Accounting Technician, Assurance & Accounting
ACCA Careers
Montreal, QC
- Full-time
Make an impact with our Assurance & Accounting team as an Accounting Technician. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly…
Added 44 mins ago
TV
Senior Operations Coordinator
The Vantage Talent Group
Toronto, ON · North York, ON
- $70,000 to $80,000 CAD / year
- Full-time
Assist with reporting, data entry, and general office administration.

Fix Network

Customer Service Representative

Ottawa, ON, Canada

The salary range for this position starts at $22.84 per hour and is based on experience.

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Pay: The salary range for this position starts at $22.84 per hour and is based on experience.
Education: High school diploma
Experience: At least 2 to 4 years of experience in customer service
Posting language: English
Posted: Nov 11, 2026

Original job description

The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering vehicles. The Customer Service Representative will be working with the shops, insurance and car rental staff to make sure that customers’ needs are met. The CSR is responsible for serving customers in person, via the telephone, email or text. The CSR is accountable for dealing with customer service, selling of services, and processing transactions. CSR follows all company procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides a positive experience to all customers and insurance partners.

Core Competencies

Communication
Energy & Stress Management
Teamwork
Quality Orientation
Problem Solving
Accountability and Dependability
Operating Equipment
Ethics and Integrity
Results Oriented
Negotiation

Job Duties

Ensure excellence in the delivery of the customer experience as outlined in the company best practices and measured by LEI results.
Review client’s vehicles for related and not related damages.
Take photos of all damages, not related damages, and general condition.
Complete Walk-Around form and identify not related damages.
Communicate to client’s, on what to expect through the repair process.
Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
Sell the company services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.
Create and follow up on appointments.
Prepare Intake and Delivery paperwork.
Effectively manage front office operations to ensure efficient organization and support of the sales function.
Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics.
Communicate and interact with clients and insurance staff throughout the different technologies such as phone, text, email, online videocall, etc.
As required, assign the work order to technicians.
Set convenient appointments with the customers, based on the shop availability.
Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
Take payments for deductibles, customer pay work, etc.
Keep the BMS up to date to ensure accuracy.
Maintain complete knowledge and comply with company and departmental policies, procedures, and standards.
Cultivate a positive working relationship with team members and management.
Maintain a clean and orderly work area to comply with all health & safety procedures.
Import or enter data into the accounting system.
Verify the integrity and accuracy of the data.
Provide support to the team by performing various administrative tasks (filing, photocopying, correspondence, etc.)
Other related tasks as required.

Requirements

High school diploma or GED required
At least 2 to 4 years of experience in customer service
Valid Driver’s License and Excellent Driving Record
Strong customer service and troubleshooting skills
Experience working as a customer service representative, for a body shop preferred
Experience working in an administration or data entry role preferred
Experience working with Mitchell Repair Center preferred

The salary range for this position starts at $22.84 per hour and is based on experience.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

#driveyourcareerwithus

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The Customer Service Representative is responsible for managing vehicle intake and delivery while providing a positive experience for customers and insurance partners. They also handle administrative tasks, process payments, and cross-sell company services to build strong client relationships.

Requirements

Candidates must have a high school diploma or GED and at least 2 to 4 years of customer service experience. A valid driver's license with an excellent driving record is required, and experience in a body shop or with Mitchell Repair Center is preferred.

Skills

Customer service
Communication
Problem solving
Data entry
Administrative support
Sales
Conflict resolution
Time management
Teamwork
Attention to detail
Interpersonal skills
Organization
Reporting
Negotiation
Accountability

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Body Shop
Vehicle Intake
Insurance Partners
Mitchell Repair Center
BMS
Data Entry
Administrative Tasks
Sales
Cross-selling
Walk-around form
Work order
Reporting
Front office operations
Health & Safety
Customer satisfaction
Transaction processing
Brand ambassador
Communication
Problem solving

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Work requirements

Jobs in Canada