Jobs in Canada

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Added 3 mins ago
RB
Sales Trainee
Red Bull
Grande Prairie, AB
- Full-time
Build and protect the Red Bull brand through proper rotation to ensure fresh product and set proper brand flow following Red Bull standards.
Added 3 mins ago
C
Baker (Part-Time) - Innisfail - Central Alberta Co-op
Co-op
Innisfail, AB
- Part-time
Supervise the production of baked products in the absence of the Bakery Manager
Added 3 mins ago
C
Meat Cutter (Casual) - Lacombe - Central Alberta Co-op
Co-op
Lacombe, AB
- Part-time
Perform additional duties as assigned by the manager
Added 3 mins ago
C
Deli Clerk (Casual) - Lacombe - Central Alberta Co-op
Co-op
Lacombe, AB
- Part-time
Perform additional duties as assigned by the manager
Added 3 mins ago
C
FT TMLP Liquor Supervisor (Westview Liquor #444) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Full-time
Candidates must have a Grade 12 diploma or equivalent education · Candidates must have previous experience in the liquor industry and enhanced understanding of wine, spirits and beer
Added 17 mins ago
CA
Farm & Agro Manager - Central Alberta Coop - Innisfail Home Centre
Central Alberta Co-op Ltd.
Innisfail, AB
- Full-time
…opportunity for you! We're currently looking for a Farm & Ranch Manager to join our dynamic…
Added 17 mins ago
XI
Field Sales & Marketing Representative (Door to Door Sales)
Xplore Inc.
Woodstock, NB
- Full-time
Report intelligence collected in the field such as brand information and competitive intelligence to your Team Manager
Added 17 mins ago
XI
Field Sales & Marketing Representative (Door to Door Sales)
Xplore Inc.
Grand Falls, NB
- Full-time
Report intelligence collected in the field such as brand information and competitive intelligence to your Team Manager
Added 17 mins ago
CD
Practice Manager – Davis Orthodontic Cobourg
Canadian Dental Services Corporation
Cobourg, ON
- Full-time
Your Role as a Clinical Team Leader (Practice Manager): Leadership in Action
Added 17 mins ago
A
Content and Social Media Manager
Arima
Toronto, ON
- Full-time
…customer acquisition and retention efforts, help strengthen our brand presence and build audience…
Added 18 mins ago
V
Training Facilitator - Non Emergency Medical Transfer - Hamilton/Niagara
Voyago
Hamilton, ON
- Full-time
Transdev Ontario, under Voyago brand is hiring for a Training Facilitator, an existing position for Hamilton/Niagara region in support of our growing Non-Emergency Medical Transfer…
Added 18 mins ago
Regional Manager, Workplace Retirement & Savings Client Relationships
The Canada Life Assurance Company
Hamilton, ON · London, ON
We are looking for a Regional Manager, Workplace Retirement & Savings Client Relationships
Added 18 mins ago
S
Full-Time/Part-Time Student Optician: Brantford, ON
Specsavers
Brantford, ON
- Full-time
- Part-time
Support contact lens recommendations and promotions as directed by the Contact Lens Practitioner or Store Manager.
Added 32 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Saint John, NB
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 32 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Lasalle, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 32 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Saint John, NB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 32 mins ago
MR
Part-Time Sales Associate
Match Retail
Mississauga, ON
- $22 CAD / hour
- Part-time
Match Retail is seeking enthusiastic and dynamic Sales Associates to represent a prestigious luxury brand, Nespresso. If you're passionate about high-end products and thrive in…
Added 32 mins ago
Community Relations Director - Lease Ups
Amica Senior Lifestyles
Oakville, ON
You must have:
Added 48 mins ago
PP
Marketing Coordinator
Pok Pok
Toronto, ON
- Full-time
As our Marketing Coordinator, you'll be the main point of contact for the creators who bring our brand to life. You'll onboard new creators, give quick and consistent feedback on their…
Added 48 mins ago
LB
Store Manager
Lolë Brands
Jasper, AB
- Full-time
We are looking for a Store Manager who is passionate about retail, leadership, and customer experience to lead our store in Jasper, Alberta.
Added 48 mins ago
T
Senior Group Marketing Manager, Insurance
TD
Toronto, ON
- Full-time
Added 1 hour ago
Customer Service Representative
Fix Network
Ottawa, ON
…providing customer service. The CSR understands his/her role as brand ambassador and provides a positive experience to all customers and insurance…
Added 1 hour ago
YE
Marketing Specialist
YAC Enterprise
Canada
- Full-time
Career progression into Senior Marketing Specialist, Marketing Manager, Brand Manager, Growth Marketing Manager, or Head of Marketing roles.
Added 1 hour ago
GT
Senior Recruiter - Technology
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $40 to $50 CAD / hour
- Contract
Onsite Flexibility: Hybrid - currently 1 day/week in office, moving to 4 days in office; candidates must commit to this from day 1 · 10 years of customer service related experience required
Added 1 hour ago
WO
Social Media & Community Manager
Women of Rubies
Toronto, ON · Greater Toronto Area, Canada
- Contract
We’re looking for a Social Media & Community Manager to take ownership of our publishing calendar, engage with our audience, and help turn interest in our work into enquiries, sign-ups, and…

Fix Network

Customer Service Representative

Ottawa, ON, Canada

The salary range for this position starts at $22.84 per hour and is based on experience.

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Pay: The salary range for this position starts at $22.84 per hour and is based on experience.
Education: High school diploma
Experience: At least 2 to 4 years of experience in customer service
Posting language: English
Posted: Nov 11, 2026

Original job description

The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering vehicles. The Customer Service Representative will be working with the shops, insurance and car rental staff to make sure that customers’ needs are met. The CSR is responsible for serving customers in person, via the telephone, email or text. The CSR is accountable for dealing with customer service, selling of services, and processing transactions. CSR follows all company procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides a positive experience to all customers and insurance partners.

Core Competencies

Communication
Energy & Stress Management
Teamwork
Quality Orientation
Problem Solving
Accountability and Dependability
Operating Equipment
Ethics and Integrity
Results Oriented
Negotiation

Job Duties

Ensure excellence in the delivery of the customer experience as outlined in the company best practices and measured by LEI results.
Review client’s vehicles for related and not related damages.
Take photos of all damages, not related damages, and general condition.
Complete Walk-Around form and identify not related damages.
Communicate to client’s, on what to expect through the repair process.
Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
Sell the company services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.
Create and follow up on appointments.
Prepare Intake and Delivery paperwork.
Effectively manage front office operations to ensure efficient organization and support of the sales function.
Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics.
Communicate and interact with clients and insurance staff throughout the different technologies such as phone, text, email, online videocall, etc.
As required, assign the work order to technicians.
Set convenient appointments with the customers, based on the shop availability.
Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
Take payments for deductibles, customer pay work, etc.
Keep the BMS up to date to ensure accuracy.
Maintain complete knowledge and comply with company and departmental policies, procedures, and standards.
Cultivate a positive working relationship with team members and management.
Maintain a clean and orderly work area to comply with all health & safety procedures.
Import or enter data into the accounting system.
Verify the integrity and accuracy of the data.
Provide support to the team by performing various administrative tasks (filing, photocopying, correspondence, etc.)
Other related tasks as required.

Requirements

High school diploma or GED required
At least 2 to 4 years of experience in customer service
Valid Driver’s License and Excellent Driving Record
Strong customer service and troubleshooting skills
Experience working as a customer service representative, for a body shop preferred
Experience working in an administration or data entry role preferred
Experience working with Mitchell Repair Center preferred

The salary range for this position starts at $22.84 per hour and is based on experience.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

#driveyourcareerwithus

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The Customer Service Representative is responsible for managing vehicle intake and delivery while providing a positive experience for customers and insurance partners. They also handle administrative tasks, process payments, and cross-sell company services to build strong client relationships.

Requirements

Candidates must have a high school diploma or GED and at least 2 to 4 years of customer service experience. A valid driver's license with an excellent driving record is required, and experience in a body shop or with Mitchell Repair Center is preferred.

Skills

Customer service
Communication
Problem solving
Data entry
Administrative support
Sales
Conflict resolution
Time management
Teamwork
Attention to detail
Interpersonal skills
Organization
Reporting
Negotiation
Accountability

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Body Shop
Vehicle Intake
Insurance Partners
Mitchell Repair Center
BMS
Data Entry
Administrative Tasks
Sales
Cross-selling
Walk-around form
Work order
Reporting
Front office operations
Health & Safety
Customer satisfaction
Transaction processing
Brand ambassador
Communication
Problem solving

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Work requirements

Jobs in Canada