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Added 1 hour ago
SL
Receptionist
Smith Legal Search
Toronto, ON
- $50,000 to $65,000 CAD / year
- Full-time
Work closely with lawyers and support staff so client meetings run smoothly
Added 1 hour ago
Administrative Support Clerk, Public Health - Chilliwack
Fraser Health
Chilliwack, BC
Under the general supervision of the Public Health Administrative Supervisor performs a variety of administrative support functions such as providing reception services, typing technical…
Added 1 hour ago
B
Bilingual Intake Specialist - Part-Time
Bayshore
Mississauga, ON
- Part-time
The Client Intake Specialist reports to the Client Intake Supervisor as designated by the Managing Director.
Added 1 hour ago
Program Resource Worker
Lookout Housing and Health Society
North Vancouver, BC
Must have current Occupational First Aid Level 1 Certificate
Added 1 hour ago
Licenced Practical Nurse
Lookout Housing and Health Society
Vancouver, BC
Must have current OFA 1 First Aid Certificate and negative TB Test
Added 1 hour ago
Program Resource Worker
Lookout Housing and Health Society
North Vancouver, BC
Must have current Occupational First Aid Level 1 Certificate
Added 1 hour ago
Program Resource Worker
Lookout Housing and Health Society
North Vancouver, BC
Must have current Occupational First Aid Level 1 Certificate
Added 1 hour ago
LH
Job Title Licenced Practical Nurse
Lookout Housing + Health Society
Vancouver, BC
- Internship
Must have current OFA 1 First Aid Certificate and negative TB Test
Added 1 hour ago
LH
Job Title Program Resource Worker
Lookout Housing + Health Society
North Vancouver, BC
- Internship
Must have current Occupational First Aid Level 1 Certificate
Added 1 hour ago
LH
Job Title Program Resource Worker
Lookout Housing + Health Society
North Vancouver, BC
- Internship
Must have current Occupational First Aid Level 1 Certificate
Added 1 hour ago
LH
Job Title Program Resource Worker
Lookout Housing + Health Society
North Vancouver, BC
- Internship
Must have current Occupational First Aid Level 1 Certificate
Added 2 hours ago
TS
Personal Support Worker Casusal
The Salvation Army Canada and Bermuda Territory
Niagara Falls, ON · Honourable Ray and Helen Lawson Eventide Home
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 2 hours ago
FH
RN/RPN, Substance Use Services
Fraser Health
Surrey, BC
- Full-time
Acts as a clinical resource/support person to client and family as required and nursing and health care professionals by explaining the theoretical rationale for nursing decisions and…
Added 3 hours ago
VI
Senior Immigration Case Manager
Verge Immigration Services Inc. | Licensed Foreign Worker Recruiters in Canada
Winnipeg, MB
- Full-time
Manage your own caseload from intake to submission: work permits, PGWP, study permits, PR (Express Entry and PNP), sponsorship, and refusal-related work (ADR, PFL, reapplications)
Added 3 hours ago
PH
Social Worker, Youth Mental Health and Substance Use Case Coordinator, FVG
Providence Healthcare
Vancouver, BC
- $44.85 to $56.02 CAD / hour
- Other
…and affected by mental health and addiction. Coordinates the intake and transition of clients through the continuum of care. Assesses clients, determines referral needs, provides individual…
Added 3 hours ago
EC
Mental Health & Addiction Treatment Sup Workr FT
EHN Canada
Peterborough, ON
- Full-time
Must hold a valid driver’s license and insurance in good standing and be comfortable driving clients to offsite appointments and activities
Added 4 hours ago
LA
Administrative Assistant (23 months)
Legal Aid Ontario
Toronto, ON
- Contract
The Intake Operations Support (IOS) department is a cornerstone of LAO’s new service delivery model, designed to ensure clients receive the right service at the right time. By streamlining…
Added 4 hours ago
Trades Client Services Specialist
Okanagan College
Kelowna, BC
Please note this position will work at the Kelowna Airport at least one day per week
Added 4 hours ago
BL
Litigation Legal Assistant
Borden Ladner Gervais LLP (BLG)
Toronto, ON
- $65,000 to $80,000 CAD / year
- Full-time
You will be a key member of a dynamic and innovative group of lawyers, paraprofessionals, and legal support staff, providing the highest level of service to our clients. You will have the…
Added 4 hours ago
Care Coordinator, Disability Support Program
The Government of Nova Scotia
Truro, NS
You must have excellent assessment, interviewing and negotiation skills, which are essential in dealing with complex client situations
Added 4 hours ago
Care Coordinator, Disability Support Program
The Government of Nova Scotia
Kentville, NS
You must have excellent assessment, interviewing and negotiation skills, which are essential in dealing with complex client situations
Added 5 hours ago
Customer Service Representative
Fix Network
Ottawa, ON
…Representative will be working with the shops, insurance and car rental staff to make sure that customers’ needs are met. The CSR is responsible for serving customers in person, via the…
Added 5 hours ago
Care Coordinator, Disability Support Program
The Government of Nova Scotia
NS · DARTMOUTH, NS
You must have excellent assessment, interviewing and negotiation skills, which are essential in dealing with complex client situations
Added 7 hours ago
CO
Housing Follow-Up Support Worker
Christie Ossington Neighbourhood Centre
Toronto, ON
- $30.7 CAD / hour
- Temporary
Complete client intake and initial assessments, including documentation and explanation of services
Added 7 hours ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Full-time
The Direct Care Nurse provides care and support for individuals with concurrent psychiatric and/or substance use disorder (SUD), housing and physical health needs directly or in conjunction…

Fix Network

Customer Service Representative

Ottawa, ON, Canada

The salary range for this position starts at $22.84 per hour and is based on experience.

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Pay: The salary range for this position starts at $22.84 per hour and is based on experience.
Education: High school diploma
Experience: At least 2 to 4 years of experience in customer service
Posting language: English
Posted: Nov 11, 2026

Original job description

The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering vehicles. The Customer Service Representative will be working with the shops, insurance and car rental staff to make sure that customers’ needs are met. The CSR is responsible for serving customers in person, via the telephone, email or text. The CSR is accountable for dealing with customer service, selling of services, and processing transactions. CSR follows all company procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides a positive experience to all customers and insurance partners.

Core Competencies

Communication
Energy & Stress Management
Teamwork
Quality Orientation
Problem Solving
Accountability and Dependability
Operating Equipment
Ethics and Integrity
Results Oriented
Negotiation

Job Duties

Ensure excellence in the delivery of the customer experience as outlined in the company best practices and measured by LEI results.
Review client’s vehicles for related and not related damages.
Take photos of all damages, not related damages, and general condition.
Complete Walk-Around form and identify not related damages.
Communicate to client’s, on what to expect through the repair process.
Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
Sell the company services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.
Create and follow up on appointments.
Prepare Intake and Delivery paperwork.
Effectively manage front office operations to ensure efficient organization and support of the sales function.
Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics.
Communicate and interact with clients and insurance staff throughout the different technologies such as phone, text, email, online videocall, etc.
As required, assign the work order to technicians.
Set convenient appointments with the customers, based on the shop availability.
Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
Take payments for deductibles, customer pay work, etc.
Keep the BMS up to date to ensure accuracy.
Maintain complete knowledge and comply with company and departmental policies, procedures, and standards.
Cultivate a positive working relationship with team members and management.
Maintain a clean and orderly work area to comply with all health & safety procedures.
Import or enter data into the accounting system.
Verify the integrity and accuracy of the data.
Provide support to the team by performing various administrative tasks (filing, photocopying, correspondence, etc.)
Other related tasks as required.

Requirements

High school diploma or GED required
At least 2 to 4 years of experience in customer service
Valid Driver’s License and Excellent Driving Record
Strong customer service and troubleshooting skills
Experience working as a customer service representative, for a body shop preferred
Experience working in an administration or data entry role preferred
Experience working with Mitchell Repair Center preferred

The salary range for this position starts at $22.84 per hour and is based on experience.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

#driveyourcareerwithus

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The Customer Service Representative is responsible for managing vehicle intake and delivery while providing a positive experience for customers and insurance partners. They also handle administrative tasks, process payments, and cross-sell company services to build strong client relationships.

Requirements

Candidates must have a high school diploma or GED and at least 2 to 4 years of customer service experience. A valid driver's license with an excellent driving record is required, and experience in a body shop or with Mitchell Repair Center is preferred.

Skills

Customer service
Communication
Problem solving
Data entry
Administrative support
Sales
Conflict resolution
Time management
Teamwork
Attention to detail
Interpersonal skills
Organization
Reporting
Negotiation
Accountability

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Body Shop
Vehicle Intake
Insurance Partners
Mitchell Repair Center
BMS
Data Entry
Administrative Tasks
Sales
Cross-selling
Walk-around form
Work order
Reporting
Front office operations
Health & Safety
Customer satisfaction
Transaction processing
Brand ambassador
Communication
Problem solving

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Work requirements

Jobs in Canada