Jobs in Canada

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Added 12 mins ago
YG
HSE Coordinator
York Group
Calgary, AB
- Full-time
Valid Driver’s License and Clean Driver’s Abstract
Added 12 mins ago
EV
Senior Coordinator, Regional Health & Safety (Temporary)
Elk Valley Resources
Sparwood, BC
- $90,000 CAD / year
Added 12 mins ago
NB
Maintenance Mechanic (HVAC)
Naylor Building Partnerships
Oakville, ON
- $26.24 CAD / hour
- Full-time
GT3 Gas Technician license required (GT2 preferred) and ODP certification
Added 13 mins ago
Customer Service Representative
Fix Network
Ottawa, ON
Valid Driver’s License and Excellent Driving Record
Added 13 mins ago
P
Valet Attendant / Préposé aux voituriers
Playground
Kahnawake 14 Réserve Indienne, QC
- $24 to $32 CAD / hour
- Full-time
Must have a valid Quebec driver’s license and a clean driving record · Être capable de travailler debout pendant toute la durée du quart de travail
Added 13 mins ago
Senior Data Scientist, Autonomous Vehicles
Lyft
Toronto, ON
Hybrid matching: When a rider requests a ride, how should the marketplace decide between an AV and a human driver, and how does that choice affect wait times, AV utilization and driver…
Added 13 mins ago
J
Director of R&D - Ottawa
Jabil
Ottawa, ON · CAN - Ottawa
- Full-time
…security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft,…
Added 13 mins ago
S
Animal Care Specialist
Semex
Kemptville, ON
- Full-time
Full Time - Day Shift (6:30am - 3:00pm with rotating weekends)
Added 27 mins ago
MF
313A Licensed Refigeration Technician
Merit for Apprenticeship
ON · Ontario, Canada
- Full-time
Valid G driver's license with a clean abstract
Added 27 mins ago
TT
Ingénieur Electrique de Chantier
Tundra Technical Solutions
Quebec, QC
- $80,000 to $90,000 CAD / year
- Full-time
Added 27 mins ago
MH
Technical Officer
Manitoba Hydro
Winnipeg, MB
- Full-time
Possess a valid Province of Manitoba Driver's Licence.
Added 27 mins ago
EV
Senior Coordinator, Regional Health & Safety (Temporary)
Elk Valley Resources
Sparwood, BC
- Full-time
Added 27 mins ago
MF
313A Licensed Refigeration Technician
Merit for Training
Milton, ON
- Full-time
Valid G driver's license with a clean abstract
Added 27 mins ago
MO
Project Engineer – Capital Program Delivery
Municipality of Chester
Chester, NS
- Full-time
Other requirements: Valid Driver’s License and access to a personal vehicle (mileage paid) to attend at job sites as required. This role will encompass a combination of in-office and…
Added 27 mins ago
DC
Senior Site Superintendent
Dama Construction
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Valid driver's licence and ability to travel to various job sites.
Added 27 mins ago
MF
313A Licensed Refigeration Technician
Merit for Jobs
Milton, ON
- Full-time
Valid G driver's license with a clean abstract
Added 27 mins ago
EC
Profit Centre Manager
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Maple, ON
- Full-time
Valid driver’s licence with a clean driver’s abstract
Added 27 mins ago
VB
Payroll Specialist
Vaco by Highspring
Milton, ON
- $70,000 to $75,000 CAD / year
- Full-time
Track driver hours and mileage-based compensation
Added 27 mins ago
NP
Inside Sales Supervisor
Next Plumbing and Hydronics Supply
Vaughan, ON
- Full-time
Added 28 mins ago
U
Senior Systems Integrator
Ulteig
Burlington, ON
- Full-time
Must possess a valid Canadian Driver’s License and ability to meet company driving standards
Added 28 mins ago
Claims Appraiser - Property (Restoration)
Wawanesa Insurance
AB · Red Deer, AB · Calgary, AB · Edmonton, AB (Hybrid), AB
A valid driver license is required, along with maintaining a clean driving record. Position requires frequent extended periods of sitting behind the wheel of a company vehicle.
Added 28 mins ago
Senior Purchasing Advisor, Pacific Link (Contract)
Trans Mountain
Calgary, AB
Added 28 mins ago
Quality Specialist, Pipeline, Pacific Link (Contract)
Trans Mountain
Calgary, AB
Added 28 mins ago
Rural and Suburban Mail Carrier, On-call Relief
Canada Post - Postes Canada
North Bay, ON
Have a satisfactory safe driving record (driver's abstract required)
Added 28 mins ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
Dixville, QC

Fix Network

Customer Service Representative

Ottawa, ON, Canada

The salary range for this position starts at $22.84 per hour and is based on experience.

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Pay: The salary range for this position starts at $22.84 per hour and is based on experience.
Education: High school diploma
Experience: At least 2 to 4 years of experience in customer service
Posting language: English
Posted: Nov 11, 2026

Original job description

The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering vehicles. The Customer Service Representative will be working with the shops, insurance and car rental staff to make sure that customers’ needs are met. The CSR is responsible for serving customers in person, via the telephone, email or text. The CSR is accountable for dealing with customer service, selling of services, and processing transactions. CSR follows all company procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides a positive experience to all customers and insurance partners.

Core Competencies

Communication
Energy & Stress Management
Teamwork
Quality Orientation
Problem Solving
Accountability and Dependability
Operating Equipment
Ethics and Integrity
Results Oriented
Negotiation

Job Duties

Ensure excellence in the delivery of the customer experience as outlined in the company best practices and measured by LEI results.
Review client’s vehicles for related and not related damages.
Take photos of all damages, not related damages, and general condition.
Complete Walk-Around form and identify not related damages.
Communicate to client’s, on what to expect through the repair process.
Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
Sell the company services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.
Create and follow up on appointments.
Prepare Intake and Delivery paperwork.
Effectively manage front office operations to ensure efficient organization and support of the sales function.
Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics.
Communicate and interact with clients and insurance staff throughout the different technologies such as phone, text, email, online videocall, etc.
As required, assign the work order to technicians.
Set convenient appointments with the customers, based on the shop availability.
Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
Take payments for deductibles, customer pay work, etc.
Keep the BMS up to date to ensure accuracy.
Maintain complete knowledge and comply with company and departmental policies, procedures, and standards.
Cultivate a positive working relationship with team members and management.
Maintain a clean and orderly work area to comply with all health & safety procedures.
Import or enter data into the accounting system.
Verify the integrity and accuracy of the data.
Provide support to the team by performing various administrative tasks (filing, photocopying, correspondence, etc.)
Other related tasks as required.

Requirements

High school diploma or GED required
At least 2 to 4 years of experience in customer service
Valid Driver’s License and Excellent Driving Record
Strong customer service and troubleshooting skills
Experience working as a customer service representative, for a body shop preferred
Experience working in an administration or data entry role preferred
Experience working with Mitchell Repair Center preferred

The salary range for this position starts at $22.84 per hour and is based on experience.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

#driveyourcareerwithus

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The Customer Service Representative is responsible for managing vehicle intake and delivery while providing a positive experience for customers and insurance partners. They also handle administrative tasks, process payments, and cross-sell company services to build strong client relationships.

Requirements

Candidates must have a high school diploma or GED and at least 2 to 4 years of customer service experience. A valid driver's license with an excellent driving record is required, and experience in a body shop or with Mitchell Repair Center is preferred.

Skills

Customer service
Communication
Problem solving
Data entry
Administrative support
Sales
Conflict resolution
Time management
Teamwork
Attention to detail
Interpersonal skills
Organization
Reporting
Negotiation
Accountability

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Body Shop
Vehicle Intake
Insurance Partners
Mitchell Repair Center
BMS
Data Entry
Administrative Tasks
Sales
Cross-selling
Walk-around form
Work order
Reporting
Front office operations
Health & Safety
Customer satisfaction
Transaction processing
Brand ambassador
Communication
Problem solving

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Work requirements

Jobs in Canada