Jobs in Canada

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Added 16 mins ago
BG
Customer Service Representative - Auto Body (North York-Thornhill)
Boyd Group Services
Toronto, ON · Thornhill, ON
- Full-time
Valid driver’s license required
Added 16 mins ago
AA
General Manager - Store CAN6814
Advance Auto Parts
Rigaud, QC
- Full-time
Added 30 mins ago
S
Laboratory Technician
SGS
Quebec, QC
- Full-time
A minimum of a high school diploma (or equivalent) is required.
Added 30 mins ago
S
Laboratory Technician
SGS
Quebec, QC
- Full-time
A minimum of a high school diploma (or equivalent) is required.
Added 30 mins ago
FB
Sales Representative, Financial Services
Fairstone Bank
Duncan, BC
- Full-time
High school diploma (post-secondary education in finance, sales, or business is an asset)
Added 30 mins ago
FB
Sales Representative, Financial Services
Fairstone Bank
Calgary, AB
- Full-time
High school diploma (post-secondary education in finance, sales, or business is an asset)
Added 30 mins ago
FB
Sales Representative, Financial Services
Fairstone Bank
Regina, SK
- Full-time
High school diploma (post-secondary education in finance, sales, or business is an asset)
Added 45 mins ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Beamsville, ON
- $45,000 to $49,000 CAD / year
- Part-time
As our Member Experiences Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 45 mins ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Niagara Falls, ON
- $45,000 to $49,000 CAD / year
- Part-time
As our Member Experiences Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 45 mins ago
MC
Contact Center Sales Representative
MCI Careers
Sydney, NS
- Full-time
…targets? We’re looking for a goal-oriented Contact Center Sales Representative to join our fast-paced BPO contact center. In this role, you’ll connect with prospective and existing…
Added 1 hour ago
Home Health Care - Representative LTC / Accute Care Customer Service
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Dartmouth, NS
The Customer Service Representative is responsible to provide administrative and clerical shared service support to members of the LTC / Accute Care team. The Representative is accountable…
Added 1 hour ago
Customer Service Representative
Fix Network
Ottawa, ON
The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering…
Added 1 hour ago
SS
Sales & Business Development Representative – Industrial Solutions
Shreem Systems & Solutions Pvt. Ltd
Brandon, MB
- Full-time
…professional dedicated specialist for Sales & Business Development Representative to promote our designed solutions for electrical, instrumentation and control services for projects and…
Added 1 hour ago
E
Associate Analyst - Inventory
EECOL
Red Deer, AB
- Full-time
Work with Safety & Quality Representative on racking safety and maintenance
Added 1 hour ago
Ward Clerk, 6 Link Inpatient
Nova Scotia Health and IWK Health
Halifax, NS
Minimum High School Diploma or G.E.D. required.
Added 1 hour ago
TS
Sales Representative | Sydney, NS | Onsite
The Sydney Call Centre
Sydney, NS
- Other
Added 1 hour ago
TS
Contact Center Sales Representative
The Sydney Call Centre
Sydney, NS
- Other
…targets? We’re looking for a goal-oriented Contact Center Sales Representative to join our fast-paced BPO contact center. In this role, you’ll connect with prospective and existing…
Added 1 hour ago
MC
Sales Representative | Sydney, NS | Onsite
MCI Careers
Sydney, NS
- Full-time
Added 2 hours ago
Senior Project Manager Engineering
Freeport McMoRan
Vancouver, BC
High School Diploma and twenty (20) years of experience with the practice, systems, processes and terminology of project and construction management.
Added 3 hours ago
T
Customer Service Representative - Barrie (Part-Time)
Talize
Barrie, ON
- $18 CAD / hour
- Part-time
We are seeking a customer-focused Customer Service Representative to support daily operations and deliver an exceptional rental experience. This role assists customers throughout the full…
Added 5 hours ago
M
Survey Crew Lead/ Senior Technologist
McElhanney
Lloydminster, AB
- Full-time
Flexible work rotations suited to your needs · Must possess and maintain a valid class 5 driver’s license with a clean driving record
Added 9 hours ago
V
Technicien·ne en éolien II / Wind Turbine Technician II - Lac-Mégantic, QC (Lac-Megantic, Quebec, CA)
Vestas
Lac-Mégantic, QC
- Full-time
Added 10 hours ago
WA
Full-Time Call Center Specialist - In Office
We An-Ser
Regina, SK
- $17 CAD / hour
- Full-time
Quality and Performance: Maintain high standards of consistency by meeting and exceeding key performance indicators, schedule adherence, and quality assurance metrics.
Added 11 hours ago
DB
Part Time Bridal Sales
David's Bridal
Mississauga, ON
- $16 to $25.8 CAD / hour
- Part-time
Maintains high dress code standards for her/himself per the Dress Code.
Added 11 hours ago
DB
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
- $16 to $22.32 CAD / hour
- Part-time
Maintains high dress code standards for her/himself per the Dress Code.

Fix Network

Customer Service Representative

Ottawa, ON, Canada

The salary range for this position starts at $22.84 per hour and is based on experience.

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Pay: The salary range for this position starts at $22.84 per hour and is based on experience.
Education: High school diploma
Experience: At least 2 to 4 years of experience in customer service
Posting language: English
Posted: Nov 11, 2026

Original job description

The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering vehicles. The Customer Service Representative will be working with the shops, insurance and car rental staff to make sure that customers’ needs are met. The CSR is responsible for serving customers in person, via the telephone, email or text. The CSR is accountable for dealing with customer service, selling of services, and processing transactions. CSR follows all company procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides a positive experience to all customers and insurance partners.

Core Competencies

Communication
Energy & Stress Management
Teamwork
Quality Orientation
Problem Solving
Accountability and Dependability
Operating Equipment
Ethics and Integrity
Results Oriented
Negotiation

Job Duties

Ensure excellence in the delivery of the customer experience as outlined in the company best practices and measured by LEI results.
Review client’s vehicles for related and not related damages.
Take photos of all damages, not related damages, and general condition.
Complete Walk-Around form and identify not related damages.
Communicate to client’s, on what to expect through the repair process.
Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
Sell the company services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.
Create and follow up on appointments.
Prepare Intake and Delivery paperwork.
Effectively manage front office operations to ensure efficient organization and support of the sales function.
Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics.
Communicate and interact with clients and insurance staff throughout the different technologies such as phone, text, email, online videocall, etc.
As required, assign the work order to technicians.
Set convenient appointments with the customers, based on the shop availability.
Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
Take payments for deductibles, customer pay work, etc.
Keep the BMS up to date to ensure accuracy.
Maintain complete knowledge and comply with company and departmental policies, procedures, and standards.
Cultivate a positive working relationship with team members and management.
Maintain a clean and orderly work area to comply with all health & safety procedures.
Import or enter data into the accounting system.
Verify the integrity and accuracy of the data.
Provide support to the team by performing various administrative tasks (filing, photocopying, correspondence, etc.)
Other related tasks as required.

Requirements

High school diploma or GED required
At least 2 to 4 years of experience in customer service
Valid Driver’s License and Excellent Driving Record
Strong customer service and troubleshooting skills
Experience working as a customer service representative, for a body shop preferred
Experience working in an administration or data entry role preferred
Experience working with Mitchell Repair Center preferred

The salary range for this position starts at $22.84 per hour and is based on experience.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

#driveyourcareerwithus

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The Customer Service Representative is responsible for managing vehicle intake and delivery while providing a positive experience for customers and insurance partners. They also handle administrative tasks, process payments, and cross-sell company services to build strong client relationships.

Requirements

Candidates must have a high school diploma or GED and at least 2 to 4 years of customer service experience. A valid driver's license with an excellent driving record is required, and experience in a body shop or with Mitchell Repair Center is preferred.

Skills

Customer service
Communication
Problem solving
Data entry
Administrative support
Sales
Conflict resolution
Time management
Teamwork
Attention to detail
Interpersonal skills
Organization
Reporting
Negotiation
Accountability

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Body Shop
Vehicle Intake
Insurance Partners
Mitchell Repair Center
BMS
Data Entry
Administrative Tasks
Sales
Cross-selling
Walk-around form
Work order
Reporting
Front office operations
Health & Safety
Customer satisfaction
Transaction processing
Brand ambassador
Communication
Problem solving

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Work requirements

Jobs in Canada