Jobs in Canada

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Added 5 mins ago
BP
Head of Operations
Breakline Partners
Canada
- Full-time
We are seeking an experienced, strategic, and results-driven Head of Operations to lead and oversee the organization’s operational functions. This role is responsible for developing…
Added 5 mins ago
LT
SAP BASIS Consultant (Application support)
Lorven Technologies Inc.
Toronto, ON
- Contract
Provide SAP production and application support, working closely with IT Operations and business stakeholders.
Added 5 mins ago
GD
Deputy Program Manager, Airborne MAISR Program
General Dynamics Mission Systems–Canada
Ottawa, ON
- $105,000 to $135,000 CAD / year
- Full-time
We are currently hiring for a Deputy Program Manager (DPM) to support our Manned Airborne Intelligence, Surveillance and Reconnaissance (MAISR) In-Service Support (ISS) Program. This is a…
Added 5 mins ago
GD
Deputy Program Manager, Airborne MAISR Program
General Dynamics Mission Systems–Canada
Ottawa, ON
- $105,000 to $135,000 CAD / year
- Full-time
We are currently hiring for a Deputy Program Manager (DPM) to support our Manned Airborne Intelligence, Surveillance and Reconnaissance (MAISR) In-Service Support (ISS) Program. This is a…
Added 5 mins ago
P
Senior Supply Chain Planner
PayCruit
Mississauga, ON
- Contract
Identify opportunities to improve supply flexibility while balancing inventory, collaborate with category manager on supplier working capital, and obsolescence risks.
Added 5 mins ago
B
Back End Developer - .Net
BoomerangFX
Mississauga, ON
- Full-time
Location: Mississauga, Ontario - on-site, five days per week
Added 5 mins ago
CC
Senior Manager Commodity Tax
Corporate Consultants
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Reporting to the Senior Director, Commodity Taxes, the Senior Manager, Commodity Tax will be responsible for providing strategic and technical commodity tax leadership, including…
Added 5 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Vancouver, BC
- $52,500 CAD / year
- Full-time
…how a successful business operates - from supply chain and operations to sales, leadership, and…
Added 5 mins ago
KI
Logistics Coordinator
Kujaku Inc
Cambridge, ON
- Full-time
Reporting to the Project Director or Project Manager, you oversee inbound and outbound logistics, from scheduling and tracking shipments to keeping documentation accurate and compliant.
Added 5 mins ago
A
Trainer and Assessor Aviation Transport Security
ACESGroup
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Reporting to the RTO Manager and working closely with the operational and recruitment teams, you will:
Added 5 mins ago
NF
Master Scheduler
New Flyer
Winnipeg, MB
- Full-time
Reporting to the Master Scheduling Manager, this position will work in collaboration with cross-functional teams to build an optimal schedule for bus line entries to ensure that our New…
Added 5 mins ago
T
Bilingual French Customer Success Manager - Finance/Accounting
TP
Toronto, ON
- Full-time
…partners to scale strategic go-to-market and partner success operations seamlessly across premier global…
Added 5 mins ago
PL
Construction Project Manager - PL#50962
Peter Lucas
Vancouver, BC
- Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for a Construction Project Manager to join our team.
Added 5 mins ago
PL
Construction Project Manager - PL#50962
Peter Lucas
Prince George, BC
- Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for a Construction Project Manager to join our team.
Added 5 mins ago
PL
Construction Project Manager - PL#50962
Peter Lucas
Williams Lake, BC
- Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for a Construction Project Manager to join our team.
Added 5 mins ago
UT
Water Control Structures Technologist
Upper Thames River Conservation Authority
London, ON
- Full-time
Monitor WECS operations by ensuring procedures, agreements, training, and resources are in place for staff and contractors.
Added 5 mins ago
LB
Store Manager
Lolë Brands
Jasper, AB
- Full-time
We are looking for a Store Manager who is passionate about retail, leadership, and customer experience to lead our store in Jasper, Alberta.
Added 5 mins ago
T
Bilingual French Customer Success Manager - Finance/Accounting
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
…partners to scale strategic go-to-market and partner success operations seamlessly across premier global…
Added 5 mins ago
AOG Specialist - YYC
WestJet Group
Calgary, AB
Capable of working 12-hour shifts on a 5-days-on / 5-days-off rotating schedule, including day, mid, and night shifts
Added 5 mins ago
Corporate Store Key Holder
Bulk Barn
Calgary, AB
A Store Key Holder assists the Store Manager and Supervisor in all aspects of the day-to-day running of the business.
Added 5 mins ago
R
Branch Operations Assistant
RBC
Niagara Falls, ON
- Full-time
Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed.
Added 5 mins ago
PV
Keyholder
Pet Valu
Stewiacke, NS
- Part-time
…and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds,…
Added 20 mins ago
BU
Client Services Coordinator, Brock Sports
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Maintain the front desk service procedure manual and communicate any details for clients wishing to dispute their missed appointment fee to the Manager;
Added 20 mins ago
S
Accounts Payable Specialist
Svante
Burnaby, BC
- Full-time
Working Mode: Hybrid (4 days per week in office)
Added 20 mins ago
Parts Manager
Fix Network
Ottawa, ON
The role as a Parts Manager is to manage all parts, materials, and other inventories operations, effectively and profitably. The Parts Manager is responsible for inventory control,…

Fix Network

Customer Service Representative

Ottawa, ON, Canada

The salary range for this position starts at $22.84 per hour and is based on experience.

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Pay: The salary range for this position starts at $22.84 per hour and is based on experience.
Education: High school diploma
Experience: At least 2 to 4 years of experience in customer service
Posting language: English
Posted: Nov 11, 2026

Original job description

The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering vehicles. The Customer Service Representative will be working with the shops, insurance and car rental staff to make sure that customers’ needs are met. The CSR is responsible for serving customers in person, via the telephone, email or text. The CSR is accountable for dealing with customer service, selling of services, and processing transactions. CSR follows all company procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides a positive experience to all customers and insurance partners.

Core Competencies

Communication
Energy & Stress Management
Teamwork
Quality Orientation
Problem Solving
Accountability and Dependability
Operating Equipment
Ethics and Integrity
Results Oriented
Negotiation

Job Duties

Ensure excellence in the delivery of the customer experience as outlined in the company best practices and measured by LEI results.
Review client’s vehicles for related and not related damages.
Take photos of all damages, not related damages, and general condition.
Complete Walk-Around form and identify not related damages.
Communicate to client’s, on what to expect through the repair process.
Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
Sell the company services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.
Create and follow up on appointments.
Prepare Intake and Delivery paperwork.
Effectively manage front office operations to ensure efficient organization and support of the sales function.
Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics.
Communicate and interact with clients and insurance staff throughout the different technologies such as phone, text, email, online videocall, etc.
As required, assign the work order to technicians.
Set convenient appointments with the customers, based on the shop availability.
Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
Take payments for deductibles, customer pay work, etc.
Keep the BMS up to date to ensure accuracy.
Maintain complete knowledge and comply with company and departmental policies, procedures, and standards.
Cultivate a positive working relationship with team members and management.
Maintain a clean and orderly work area to comply with all health & safety procedures.
Import or enter data into the accounting system.
Verify the integrity and accuracy of the data.
Provide support to the team by performing various administrative tasks (filing, photocopying, correspondence, etc.)
Other related tasks as required.

Requirements

High school diploma or GED required
At least 2 to 4 years of experience in customer service
Valid Driver’s License and Excellent Driving Record
Strong customer service and troubleshooting skills
Experience working as a customer service representative, for a body shop preferred
Experience working in an administration or data entry role preferred
Experience working with Mitchell Repair Center preferred

The salary range for this position starts at $22.84 per hour and is based on experience.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

#driveyourcareerwithus

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The Customer Service Representative is responsible for managing vehicle intake and delivery while providing a positive experience for customers and insurance partners. They also handle administrative tasks, process payments, and cross-sell company services to build strong client relationships.

Requirements

Candidates must have a high school diploma or GED and at least 2 to 4 years of customer service experience. A valid driver's license with an excellent driving record is required, and experience in a body shop or with Mitchell Repair Center is preferred.

Skills

Customer service
Communication
Problem solving
Data entry
Administrative support
Sales
Conflict resolution
Time management
Teamwork
Attention to detail
Interpersonal skills
Organization
Reporting
Negotiation
Accountability

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Body Shop
Vehicle Intake
Insurance Partners
Mitchell Repair Center
BMS
Data Entry
Administrative Tasks
Sales
Cross-selling
Walk-around form
Work order
Reporting
Front office operations
Health & Safety
Customer satisfaction
Transaction processing
Brand ambassador
Communication
Problem solving

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Work requirements

Jobs in Canada