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Added 1 hour ago
Customer Service Representative Level 2
Transx Ltd
Rosser, MB
…business relationships and providing service excellence to support our customers' business…
Added 1 hour ago
Guest Service Agent
PR Hotels
Kelowna, BC
Up to $23 CAD / hour
Full-time
…communication skills to fill the shoes of an excellent Guest Service Agent to be the first point of contact for our guests at our Holiday Inn Express & Suites Kelowna property. Guest…
Added 3 hours ago
GRC Analyst, Entry Level
Jobright.ai
Canada
Full-time
Jobright is a personal AI job search agent that simplifies job searching and helps users reach better job outcomes. The entry-level GRC Analyst supports governance, risk, and compliance…
Added 3 hours ago
SOC Analyst, Entry Level
Jobright.ai
Canada
Full-time
Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step…
Added 3 hours ago
AI Engineer, Mid Level
Jobright.ai
Canada
Full-time
Review code, document systems, and support production operations
Added 5 hours ago
Administrative Assistant
Jobright.ai
Canada
Full-time
Jobright is an AI-powered job search agent that guides and simplifies the job search process. The Administrative Assistant provides organized support for team coordination, records and…
Added 7 hours ago
Associate Insurance Agent
Co-operators
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
…wealth management, institutional asset management, and brokerage…
Added 7 hours ago
Operations Analyst, Entry Level
Jobright.ai
Canada
Full-time
Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step…
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Business Analyst, Entry Level
Jobright.ai
Canada
Full-time
Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step…
Added 9 hours ago
Air Import Coordinator
ITN Logistics
Mississauga, ON
Full-time
…This position is responsible for managing daily air import operations, including coordinating inbound shipments, preparing and reviewing documentation, and ensuring compliance with customs…
Added 10 hours ago
AI Engineer, Mid Level
Jobright.ai
Canada
Full-time
Review code, document systems, and support production operations
Added 11 hours ago
SOC Analyst, Entry Level
Jobright.ai
Canada
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Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step…
Added 12 hours ago
Agent(e) Bilingue, Opérations Bancaires / Bilingual Back-Office Banking Agent
TEKsystems
Montreal, QC
$24 CAD / hour
Contract
Agent(e) bilingue, Traitement des opérations administratives
Added 13 hours ago
Business Analyst, Entry Level
Jobright.ai
Canada
Full-time
Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step…
Added 13 hours ago
Operations Analyst, Entry Level
Jobright.ai
Canada
Full-time
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Added 16 hours ago
Cloud Solution Architect (CSA) - Cloud & AI Data
Microsoft
Ottawa, ON
Full-time
…infrastructure technologies, information technology (IT) consulting/support, systems administration, data engineering, database administration, network operations, software…
Added 17 hours ago
Agent, Monitoring Center and Support
Circle K
Canada
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…people by responding to emergency calls, providing immediate support to operations and our customers (store employees, distribution center employees, and service center employees) by…
Added 17 hours ago
Financial Service Representative (Hybrid) - Outbound calls - Bilingual
CIBC
Montreal, QC
Full-time
You're fluent in French and English to support business operations outside of Quebec, Canada.
Added 17 hours ago
Lead AI Platform Engineer | Digital-First Canadian Bank | Toronto Hybrid
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Toronto, ON
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Support operational reviews and maintain documentation that enables consistent, auditable platform operations.
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Senior Director, Controllership & Operations Transformation
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Toronto, ON
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People: Serve as the primary change agent, guiding cross-functional teams through transition periods, breaking down silos between technical and accounting teams, and transforming workforce…
Added 19 hours ago
Guest Service Agent (Full Time)
Algonquin Resort
Dryden, ON
Full-time
…independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our…
Added 20 hours ago
Warehouse Material Handler
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Winnipeg, MB
Full-time
Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and…
Added 20 hours ago
Health & Safety and Fleet Coordinator
Quincaillerie Richelieu Ltee
Kitchener, ON
Full-time
Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and…
Added 21 hours ago
Director, Non-retail and International FIU
RBC
Halifax, NS · Toronto, ON
Full-time
Support the investigations program to ensure it is consistent with RBC’s Collective Ambition and the Cultural Transformation Leadership Model Act as a change agent to ensure the FIU is…
Added 21 hours ago
Salesforce Platform Engineer
RBC
Toronto, ON
Full-time
We are seeking an experienced Salesforce Platform Engineer to support the design, development, and enhancement of our commercial lending platform built on nCino. You will work closely with…

Flair Airlines Ltd.

Vendor Coordinator

Toronto, ON, Canada
Vancouver, BC, Canada
Edmonton, AB, Canada
Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 9, 2026
Experience: Minimum of 3–5 years of experience in customer service, contact centre operations, vendor coordination, quality assurance, or a related role.
Posting language: English
Posted: Sep 23, 2026

Apply About employer

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Original job description

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.

Your Team:

Join Flair’s Customer Experience team, where strong vendor performance and service standards support the delivery of a consistent customer experience. The Vendor Coordinator is responsible for the day-to-day coordination and performance monitoring of external customer support vendors, working with vendor Team Leads and internal stakeholders to monitor service delivery, identify trends, and ensure customer interactions and bookings are handled in accordance with established procedures and expectations.

The Vendor Coordinator reviews agent and team performance, monitors customer calls, conducts booking quality checks, and provides feedback to vendor leadership. The role follows up on performance or quality concerns, supports the development of action plans, and monitors progress to ensure agreed improvements are implemented and service expectations are met.

This is a full-time, on-site position that can be based at our office in Edmonton (YEG), Calgary (YYC), Vancouver, BC (YVR), or Toronto (YYZ).

A Day in the Life:

Coordinate day-to-day activities and performance of external customer support vendors.
Serve as the primary day-to-day point of contact for vendor Team Leads.
Review agent and team-level performance metrics and identify trends or areas requiring attention.
Share performance trends and feedback with vendor leadership and work with the vendor to establish action plans where improvement is required.
Conduct regular huddles with vendor Team Leads to review performance, operational updates, concerns, and follow-up items.
Monitor customer calls to assess service delivery and adherence to established procedures and expectations.
Conduct spot checks of customer bookings and transactions to identify errors, trends, and areas requiring improvement.
Identify recurring errors, service issues, and process gaps and work with vendor leadership and internal teams to address root causes.
Track agreed actions and follow up with vendor leadership to ensure items are completed within established timelines.
Escalate significant or recurring vendor performance, service, or operational concerns to the appropriate internal leader.
Communicate operational updates, process changes, and other requirements to vendor teams and confirm changes are implemented.
Support vendor training and coaching by identifying knowledge gaps and areas requiring additional support.
Maintain records of performance discussions, quality reviews, action plans, and follow-up activities.
Collaborate with internal teams to resolve vendor-related customer and operational issues.
Perform other duties and responsibilities as assigned.

What You Bring to the Role:

The preferred candidate should exemplify Flair's core values: honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

Education:
- Diploma or degree in Business Administration, Customer Service, Hospitality, Aviation Management, or a related field is preferred.
- An equivalent combination of education and relevant experience will be considered.
Experience:
- Minimum of 3–5 years of experience in customer service, contact centre operations, vendor coordination, quality assurance, or a related role.
- Experience working with third-party or outsourced customer support providers is strongly preferred.
- Experience reviewing agent and team performance metrics and identifying performance trends.
- Experience with call monitoring, quality reviews, and booking or transaction audits.
- Experience providing performance feedback and supporting action plans, coaching, and service improvements.
- Experience working with Team Leads, supervisors, or vendor partners to resolve service and operational issues.
- Experience within an airline, travel, hospitality, or high-volume customer service environment is considered an asset.
Skills & Abilities:
- Strong communication and interpersonal skills with the ability to work effectively with vendor Team Leads, agents, and internal stakeholders.
- Strong analytical skills with the ability to review performance metrics and identify trends or areas requiring improvement.
- Strong attention to detail when reviewing customer calls, bookings, transactions, and quality results.
- Ability to provide clear and constructive feedback on performance and service concerns.
- Strong problem-solving skills with the ability to identify issues and support appropriate solutions.
- Strong organizational and prioritization skills with the ability to manage multiple vendor activities and follow-up items.
- Strong follow-through with the ability to track action items and ensure agreed activities are completed.
- Sound judgment with the ability to identify when vendor performance or customer issues require escalation.
- Ability to work collaboratively with vendor partners and internal teams to resolve issues and improve service delivery.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Requirements:
- Clear criminal record check and satisfactory references.
- Must be legally eligible to work in Canada without restriction.

Why You’ll Love Working Here:

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being - because when you’re at your best, so are we. This benefits package includes:

Comprehensive Salary– A salary that reflects your experience and contributions.
Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
Retirement Savings – A pension plan with employer-matched contributions.
Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!

Your Career, Your Journey - Join Flair!

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.

Apply by: October 09, 2026

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website: flyflair.com

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More about this job

Responsibilities

The Vendor Coordinator manages the day-to-day performance and service standards of external customer support vendors. This role involves monitoring call quality, analyzing performance metrics, and collaborating with vendor leadership to implement action plans for service improvements.

Requirements

Candidates should have 3–5 years of experience in customer service, contact center operations, or vendor management. A diploma or degree in a related field is preferred, along with strong analytical and communication skills.

Skills

Vendor coordination
Performance monitoring
Customer service
Quality assurance
Data analysis
Communication
Problem-solving
Microsoft Office
Excel
Word
Outlook
Process improvement
Coaching
Stakeholder management
Analytical skills
Attention to detail

Benefits

Medical coverage
Dental coverage
Disability insurance
Life insurance
Employee & family assistance program
Pension plan
Free flights
Discounted flights

Visa sponsorship

Not detected in the job text

Keywords

Vendor Coordinator
Customer Experience
Contact Centre Operations
Quality Assurance
Performance Metrics
Service Delivery
Booking Audits
Vendor Management
Aviation
Travel Industry
Hospitality
Process Gaps
Root Cause Analysis
Operational Updates
Microsoft Office
Excel
Word
Outlook
Stakeholder Engagement
Performance Feedback
Coaching
Action Planning
Customer Support
Transaction Audits
Service Standards

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