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Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
The Business Applications & Development Tools Manager is responsible for leading the strategy, implementation, operations, and tooling for both Business Applications (spanning HR, Finance,…
Added 22 mins ago
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Account Manager, Condo Associations and Non-Profits
National Bank of Canada
Montreal, QC
- Full-time
Build your career as a Specialized Account Manager, Condominium Associations and Non-Profit Organizations, within the Flex Business division, and become part of a dynamic team surrounded by…
Added 4 hours ago
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Senior Engineer, Building Automation and Control Systems
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Calgary, AB · Milton, ON · Toronto, ON · Montreal, QC
- Full-time
Define system architecture, sequences of operation, device selection, network design, and software functionality
Added 6 hours ago
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Manager, Vendor Relations
Jobgether
Canada
- Full-time
We are seeking a strategic and commercially minded Vendor Relations Manager to build strong supplier partnerships and drive revenue and margin growth across a large retail network. In this…
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Manager, Vendor Relations
Jobgether
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- Full-time
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Information Security Program Manager
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Design Manager, Data Centers
AECOM
Markham, ON
- $150,000 to $200,000 CAD / year
- Full-time
AECOM is seeking an experienced Design Manager to join our growing Canadian Data Center team.
Added 7 hours ago
AS
IT Specialist
Apex Systems
Toronto, ON
- $35 to $40 USD / hour
- Internship
…manage IT infrastructure, and ensure the smooth operation of core systems and applications. The IT Specialist will work closely with the Senior IT Engineer and IT Manager to resolve…
Added 8 hours ago
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Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Orangeville, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 9 hours ago
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Senior Technical Architect, Application Development & Support
Canadian Standards Association
Toronto, ON
- Full-time
Designs, builds, and supports MuleSoft integrations, including API-led connectivity, DataWeave transformations, API Manager policies, and runtime deployment and monitoring.
Added 9 hours ago
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Senior Systems Analyst, Help Desk Manager & End Point Support
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Toronto, ON
- Full-time
…systems, applications, and peripherals before engaging Tier 3, network, security, or vendor…
Added 10 hours ago
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Departure Control Coordinator
Flair Airlines
Toronto, ON
- Full-time
…all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our…
Added 10 hours ago
FA
Passenger Recovery Coordinator
Flair Airlines
Toronto, ON
- Full-time
…help minimize disruptions and keep customers moving across the network. Reporting to the Manager, Passenger Operations and Recovery, the Passenger Recovery Coordinator (PRC) is responsible…
Added 10 hours ago
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2600002876 - Registered Practical Nurse
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Ajax, ON
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Lakeridge Health is more than a hospital. It is a health network that includes five hospitals, a long-term care home, a community-based surgical centre, and more than 30 community sites…
Added 11 hours ago
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Added 11 hours ago
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Communication Coordinator
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Reporting to: Marketing & Communications Manager
Added 11 hours ago
YB
Director, Information Technology
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Added 11 hours ago
LC
Post Office Manager, Hourly Full Time Flexible Shifts
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- Full-time
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Added 12 hours ago
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Beauty Manager, Hourly Full Time Flexible Shifts
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Added 12 hours ago
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Publicis Media
Toronto, ON
- Full-time
…into global centres of excellence) and transparency at the core of everything we do, from data reporting to billing all the way to agency leadership. The result is a blend of meaningful…
Added 12 hours ago
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Added 12 hours ago
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Advisor IT Data Center Strategy
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Familiarity with enterprise-class compute, storage, network and infrastructure appliances and their data center requirements.
Added 12 hours ago
PG
Manager, Social
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Toronto, ON
- Full-time
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Added 12 hours ago
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Senior Manager, Technology Procurement
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Flair Airlines

Departure Control Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.

Your Team

Join Flair’s Operations Control Centre (OCC) team, where effective coordination and real-time operational support help ensure accurate passenger processing and reliable flight departures across the network. Reporting to the Supervisor, Departure Control Systems, the Departure Control Coordinator (DCC) is responsible for monitoring and managing day-of-departure activities, including flight configuration, passenger and crew data transmission, travel-document exceptions, government messaging, and flight close-out requirements.

Working within the Passenger & Departure Control (PDC) function, the Departure Control Coordinator supports scheduled, charter, recovery, and non-standard operations by ensuring required information is accurately transmitted, passenger exceptions are addressed, and airport stations receive timely technical support. The role monitors APIS, U.S. Secure Flight, CBP messaging, and other regulatory requirements while resolving routine issues and escalating complex or time-sensitive matters in accordance with established procedures.

This role is based on-site at our Toronto, ON (YYZ) office.

A Day In The Life

APIS & Passenger Vetting

Monitor Advanced Passenger Information System (APIS), Secure Flight, passenger vetting, and other required government submissions for scheduled, charter, recovery, subservice, and non-standard operations.
Ensure passenger and crew information is accurately transmitted within required pre-departure, departure, and post-departure timelines, in accordance with applicable Canadian, U.S., and international requirements.
Monitor government responses, rejected submissions, incomplete records, and passenger-vetting discrepancies, coordinating corrective action before departure.
Investigate travel-document and passenger-data discrepancies, including passport, visa, citizenship, residency, secondary travel documents, and destination-address information.
Coordinate passenger resolution calls with Canadian, U.S., and international government authorities, providing stations with guidance on document verification, boarding eligibility, and required corrective actions.
Use approved manual transmission procedures when automated systems are unavailable, ensuring submissions and government responses are properly documented.

Departure Control & System Readiness

Monitor Airline Choice and associated Departure Control System (DCS) interfaces to ensure flights are correctly configured and prepared for departure.
Verify aircraft registrations, seating configurations, passenger and crew lists, manifests, and other operational information across Airline Choice, Amelia, NavBlue NOC, and related systems.
Identify and resolve system discrepancies, transmission failures, quality-control messages, and flight-close exceptions in coordination with relevant departments.
Support airport stations with DCS functionality, passenger processing, check-in, boarding, travel-document entry, passenger reconciliation, and flight close-out.
Apply approved manual procedures during system or connectivity outages to maintain operational continuity and accurate passenger records.

Charter & Non-Standard Operations

Coordinate APIS, passenger vetting, DCS preparation, manifests, and flight-close requirements for charter, recovery, subservice, ferry, and other non-standard operations.
Work with Charter Operations, Airports, Crew, Flight Operations, and ground handlers to obtain accurate passenger and crew information within required timelines.
Prepare and transmit passenger and crew information manually when standard system integrations are unavailable, including General Declarations (GENDEC) and crew manifests where required.
Verify that operating, passive, deadheading, and positioning crew are accurately reflected in applicable systems and regulatory submissions.
Escalate incomplete information, regulatory concerns, or operational issues that may affect departure readiness.

Regulatory Compliance, Documentation & Escalation

Maintain accurate records of government submissions, responses, resolution calls, DCS activities, manual actions, exceptions, and corrective measures in approved systems.
Support documentation and evidence collection for regulatory inquiries, audits, investigations, penalties, complaints, and legal proceedings.
Identify recurring passenger-data errors, system issues, station discrepancies, and procedural gaps, reporting findings to the Supervisor.
Escalate unresolved government responses, transmission failures, passenger-vetting concerns, regulatory risks, and departure-readiness issues to the Supervisor and Duty Officer.
Maintain effective shift handovers covering outstanding government messages, passenger exceptions, system issues, and unresolved actions.

Cross-Training & Operational Support

Maintain primary qualification in Departure Control and complete required initial and recurrent training.
Maintain approved secondary training in routine Passenger Recovery activities to support operational flexibility between functions.
Support Passenger Recovery Coordinators (PRCs) during significant irregular operations (IROPs), when directed and qualified, while maintaining DCS and APIS priorities.
Perform assigned Passenger Recovery duties only when qualified and under the functional direction established by the Manager, Passenger Operations and Recovery.
Maintain current knowledge of applicable systems, procedures, communication standards, and escalation requirements.

What You Bring To The Role

The preferred candidate should exemplify Flair's core values: honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

Education:
- Post-secondary education in aviation management, airline operations, hospitality, business operations, customer experience, or a related field is preferred.
- An equivalent combination of education, training, and relevant operational experience may be considered.
Experience:
- A minimum of two years of experience in airline operations, airport operations, passenger services, customer recovery, reservations, or a related operational environment is preferred.
- Experience supporting irregular operations, passenger re-accommodation, other-airline recovery, disruption communications, hotels, denied boarding, tarmac delays, or passenger welfare is strongly preferred.
- Working knowledge of APPR, ATPDR, accessibility, denied boarding, and passenger-care requirements is an asset.
- Experience using airline operational, reservation, recovery, passenger communication, or departure-control systems is preferred.
- Familiarity with NavBlue NOC, Plan3, Airline Choice, Amelia, or comparable airline platforms is an asset.
- Experience coordinating with Airports, Customer Service, Inflight, Crew, Dispatch, hotels, transportation providers, or other external service providers is an asset.
Skills & Abilities:
- Strong passenger-recovery judgment and the ability to build practical solutions quickly.
- Calm and disciplined execution during high-pressure and extended disruption events.
- Strong verbal and written communication and the ability to provide concise operational direction.
- Ability to manage multiple disrupted flights, passenger groups, vendors, and recovery actions simultaneously.
- Strong problem-solving, prioritization, coordination, and decision-support skills.
- Strong attention to detail and documentation discipline.
- Ability to identify passenger-protection risk, missed recovery opportunities, and emerging capacity constraints.
- Strong cost awareness and ability to operate within approved authorities and escalation thresholds.
- Ability to work effectively across departments and with external airlines, hotels, transportation providers, and airport partners.
- Ability to maintain professionalism, fairness, empathy, and sound judgment in sensitive passenger situations.
Requirements:
- Clear criminal record check and satisfactory references.
- Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC).
- Must be legally eligible to work in Canada without restriction.

Why You’ll Love Working Here

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

Benefits

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being - because when you’re at your best, so are we. This benefits package includes:

Comprehensive Salary– A salary that reflects your experience and contributions.
Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
Retirement Savings – A pension plan with employer-matched contributions.
Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!

Your Career, Your Journey - Join Flair!

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.

Apply by: November 13, 2026

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website: flyflair.com

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More about this job

Responsibilities

Monitor and coordinate day-of-departure activities, including passenger and crew data submissions, government messaging, flight configuration, passenger exceptions, and flight close-out for scheduled and non-standard operations. Support airport stations with departure-control systems, resolve routine discrepancies, maintain regulatory records, and escalate complex or time-sensitive issues.

Requirements

Post-secondary education in aviation management, airline operations, hospitality, business operations, customer experience, or a related field is preferred, as is at least two years of relevant airline, airport, passenger-service, or operational experience. Candidates should have strong coordination, communication, problem-solving, documentation, and passenger-recovery skills; they must also pass a criminal record check, obtain and maintain a RAIC, and be legally eligible to work in Canada.

Skills

APIS Monitoring
Passenger Vetting
Departure Control Systems
Regulatory Compliance
Passenger Data Management
Travel Document Verification
Flight Configuration
Operational Coordination
Problem-Solving
Prioritization
Written and Verbal Communication
Attention to Detail
Documentation
Escalation Management
Passenger Recovery
Irregular Operations Support

Benefits

Medical and Dental Coverage
Disability Insurance
Life Insurance
Employee and Family Assistance Program
Employer-Matched Pension Plan
Free and Discounted Flights

Visa sponsorship

Not detected in the job text

Keywords

Advanced Passenger Information System (APIS)
U.S. Secure Flight
CBP Messaging
Passenger Vetting
Departure Control System (DCS)
Airline Choice
Amelia
NavBlue NOC
Plan3
General Declarations (GENDEC)
Passenger Manifests
Flight Close-Out
Passenger Reconciliation
Travel Document Verification
Government Submissions
Charter Operations
Irregular Operations (IROPs)
Passenger Recovery
APPR
ATPDR
Accessibility Requirements
Denied Boarding
Restricted Area Identity Card (RAIC)
Regulatory Compliance
Operational Escalation
Passenger Data Management
Flight Configuration
Airport Operations

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