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Added 22 mins ago
A
Operations Supervisor /Operations Manager (Production/Manufacturing)
Amyantek
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Title: Operations Supervisor /Operations Manager (Production/Manufacturing)
Added 37 mins ago
Curo - Bilingual Property & Casualty Claims Express Advisor
OTIP Group of Companies (OTIP, Orbit, Curo)
Edmonton, AB · Waterloo, ON
Reporting to the National Auto Claims Manager, the core parts of your role will be to:
Added 37 mins ago
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Supervisor - Service Department - Foreman
Brandt Group of Companies
Vernon, BC
- Full-time
The successful applicant for this position will be responsible for the daily organization and dispatch of technicians, providing quality repair work for the Vernon Service Department,…
Added 37 mins ago
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Supervisor - Service Department - Foreman
Brandt Group of Companies
Kamloops, BC
- Full-time
…position will be responsible for the daily organization and dispatch of technicians, providing quality repair work for the Construction & Forestry Service Department, advising and making…
Added 1 hour ago
DC
Full Time Class 5 Truck Driver
Diabetes Canada / National Diabetes Trust
Dartmouth, NS
- Full-time
Reporting to the Operations Manager, this critical role will work a 40-hour work week, driving established routes to collect donated clothing and household items from our valued customers’…
Added 1 hour ago
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Fulfillment Associate
Cellntell Distribution Inc
Mississauga, ON
- Full-time
Weekly Staging Report of pending orders for dispatch
Added 2 hours ago
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Specialist, Ground Transportation
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Manager, Ground Transportation Operations, this position will monitor all groundside transportation, ensuring standards are being met and dispatching contract staff. The…
Added 4 hours ago
CT
Roofing Services Manager
CSG Talent
Vaughan, ON
- $120,000 to $170,000 USD / year
- Full-time
A well-established commercial roofing contractor in Ontario is seeking an experienced Roofing Service Manager to oversee and develop its roofing service, repair, and maintenance operations.…
Added 10 hours ago
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Project Manager
T-Lane Transportation
AB · Edmonton, AB
- Full-time
WE ARE HIRING! We are seeking an experienced Project Manager to join our Edmonton team.
Added 11 hours ago
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Control Centre Supervisor
Town of Oakville
Oakville, ON
- Full-time
Reporting to the Manager of Transit Operations this position is responsible for supervising the dispatch and delivery of all fixed route conventional, specialized, demand responsive and…
Added 15 hours ago
TC
Dispatcher
Tiger Calcium Services Inc.
Nisku, AB
- Full-time
Tiger Calcium Services Inc. is seeking a Dispatcher for our Calcium Division to organize and dispatch a fleet of trucks to deliver calcium chloride throughout Western Canada.
Added 15 hours ago
BG
Foreman - Heavy Equipment Technician - Construction & Forestry (Windsor)
Brandt Group of Companies
Tecumseh, ON
- Full-time
The successful applicant for this position will be responsible for the daily organization and dispatch of technicians, providing quality repair work for the Service Department, advising and…
Added 16 hours ago
FA
Departure Control Coordinator
Flair Airlines
Toronto, ON
- Full-time
Perform assigned Passenger Recovery duties only when qualified and under the functional direction established by the Manager, Passenger Operations an
Added 16 hours ago
TO
Temporary Operations Clerk (anticipated for up to 4 months)
Town of Whitby
Whitby, ON
- Full-time
Reporting to, and under the direction of the Manager, Administration and Analytics, the Operations Clerk is responsible for providing administrative and communications support to the…
Added 16 hours ago
FA
Passenger Recovery Coordinator
Flair Airlines
Toronto, ON
- Full-time
…keep customers moving across the network. Reporting to the Manager, Passenger Operations and Recovery, the Passenger Recovery Coordinator (PRC) is responsible for managing passenger…
Added 17 hours ago
H
Transportation Supervisor / Logistics Supervisor / Outbound Driver Manager Quebec Maritimes- Bilingual French (MUST)
Hays
Montreal, QC
- $75,000 to $82,000 CAD / year
- Full-time
Transportation Supervisor/ Logistics Supervisor / Driver manager for Quebec & Maritimes will manage daily productivity, scheduling of drivers, dispatch to ensure timely outbound dispatch to…
Added 17 hours ago
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Terminal Manager
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Laval, QC
- Full-time
…transportation and distribution sector in its search for a new Terminal Manager to oversee the full operational management of one of its main…
Added 17 hours ago
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AZ Driver - US/Long Haul - XTL Is Growing!
XTL TRANSPORT INC.
Toronto, ON · Etobicoke, ON
- Full-time
In collaboration with the dispatch team, get the opportunity to drive dedicated routes
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XT
AZ Driver - US/Long Haul - XTL Is Growing
XTL TRANSPORT INC.
Toronto, ON · Etobicoke, ON
- Full-time
In collaboration with the dispatch team, get the opportunity to drive dedicated routes
Added 17 hours ago
TU
Traffic Control Person (TCP)
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
Reports to dispatch manager or health and safety advisor any health and safety matters, noncompliance issues, or conflicts with any employee or direction from the contractor.
Added 17 hours ago
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Traffic Control Person (TCP)
The Universal Group
Vancouver, BC
- Full-time
Reports to dispatch manager or health and safety advisor any health and safety matters, noncompliance issues, or conflicts with any employee or direction from the contractor.
Added 17 hours ago
TU
Traffic Control Person (TCP)
The Universal Group
Richmond, BC
- Full-time
Reports to dispatch manager or health and safety advisor any health and safety matters, noncompliance issues, or conflicts with any employee or direction from the contractor.
Added 17 hours ago
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Traffic Control Person (TCP)
The Universal Group
Chilliwack, BC
- Full-time
Reports to dispatch manager or health and safety advisor any health and safety matters, noncompliance issues, or conflicts with any employee or direction from the contractor.
Added 18 hours ago
AS
Bus Driver - Floater
Abbotsford School District
Abbotsford, BC
- Part-time
…reroute around major traffic or accidents, and communicate with dispatch using a 2-way radio to communicate with Dispatch. Professional customer service is required as the bus driver is…
Added 18 hours ago
PA
Parts Fulfillment Manager (Parts Wholesale Niagara)
Performance Auto Group
St. Catharines, ON
- Full-time
…schedule between 12:00 AM to 9:00 AM , the Parts Fulfillment Manager is a key leader within Performance Auto Group’s Parts Operations team, based at the Niagara Parts Hub. This role…

Flair Airlines

Departure Control Coordinator

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.

Your Team

Join Flair’s Operations Control Centre (OCC) team, where effective coordination and real-time operational support help ensure accurate passenger processing and reliable flight departures across the network. Reporting to the Supervisor, Departure Control Systems, the Departure Control Coordinator (DCC) is responsible for monitoring and managing day-of-departure activities, including flight configuration, passenger and crew data transmission, travel-document exceptions, government messaging, and flight close-out requirements.

Working within the Passenger & Departure Control (PDC) function, the Departure Control Coordinator supports scheduled, charter, recovery, and non-standard operations by ensuring required information is accurately transmitted, passenger exceptions are addressed, and airport stations receive timely technical support. The role monitors APIS, U.S. Secure Flight, CBP messaging, and other regulatory requirements while resolving routine issues and escalating complex or time-sensitive matters in accordance with established procedures.

This role is based on-site at our Toronto, ON (YYZ) office.

A Day In The Life

APIS & Passenger Vetting

Monitor Advanced Passenger Information System (APIS), Secure Flight, passenger vetting, and other required government submissions for scheduled, charter, recovery, subservice, and non-standard operations.
Ensure passenger and crew information is accurately transmitted within required pre-departure, departure, and post-departure timelines, in accordance with applicable Canadian, U.S., and international requirements.
Monitor government responses, rejected submissions, incomplete records, and passenger-vetting discrepancies, coordinating corrective action before departure.
Investigate travel-document and passenger-data discrepancies, including passport, visa, citizenship, residency, secondary travel documents, and destination-address information.
Coordinate passenger resolution calls with Canadian, U.S., and international government authorities, providing stations with guidance on document verification, boarding eligibility, and required corrective actions.
Use approved manual transmission procedures when automated systems are unavailable, ensuring submissions and government responses are properly documented.

Departure Control & System Readiness

Monitor Airline Choice and associated Departure Control System (DCS) interfaces to ensure flights are correctly configured and prepared for departure.
Verify aircraft registrations, seating configurations, passenger and crew lists, manifests, and other operational information across Airline Choice, Amelia, NavBlue NOC, and related systems.
Identify and resolve system discrepancies, transmission failures, quality-control messages, and flight-close exceptions in coordination with relevant departments.
Support airport stations with DCS functionality, passenger processing, check-in, boarding, travel-document entry, passenger reconciliation, and flight close-out.
Apply approved manual procedures during system or connectivity outages to maintain operational continuity and accurate passenger records.

Charter & Non-Standard Operations

Coordinate APIS, passenger vetting, DCS preparation, manifests, and flight-close requirements for charter, recovery, subservice, ferry, and other non-standard operations.
Work with Charter Operations, Airports, Crew, Flight Operations, and ground handlers to obtain accurate passenger and crew information within required timelines.
Prepare and transmit passenger and crew information manually when standard system integrations are unavailable, including General Declarations (GENDEC) and crew manifests where required.
Verify that operating, passive, deadheading, and positioning crew are accurately reflected in applicable systems and regulatory submissions.
Escalate incomplete information, regulatory concerns, or operational issues that may affect departure readiness.

Regulatory Compliance, Documentation & Escalation

Maintain accurate records of government submissions, responses, resolution calls, DCS activities, manual actions, exceptions, and corrective measures in approved systems.
Support documentation and evidence collection for regulatory inquiries, audits, investigations, penalties, complaints, and legal proceedings.
Identify recurring passenger-data errors, system issues, station discrepancies, and procedural gaps, reporting findings to the Supervisor.
Escalate unresolved government responses, transmission failures, passenger-vetting concerns, regulatory risks, and departure-readiness issues to the Supervisor and Duty Officer.
Maintain effective shift handovers covering outstanding government messages, passenger exceptions, system issues, and unresolved actions.

Cross-Training & Operational Support

Maintain primary qualification in Departure Control and complete required initial and recurrent training.
Maintain approved secondary training in routine Passenger Recovery activities to support operational flexibility between functions.
Support Passenger Recovery Coordinators (PRCs) during significant irregular operations (IROPs), when directed and qualified, while maintaining DCS and APIS priorities.
Perform assigned Passenger Recovery duties only when qualified and under the functional direction established by the Manager, Passenger Operations and Recovery.
Maintain current knowledge of applicable systems, procedures, communication standards, and escalation requirements.

What You Bring To The Role

The preferred candidate should exemplify Flair's core values: honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

Education:
- Post-secondary education in aviation management, airline operations, hospitality, business operations, customer experience, or a related field is preferred.
- An equivalent combination of education, training, and relevant operational experience may be considered.
Experience:
- A minimum of two years of experience in airline operations, airport operations, passenger services, customer recovery, reservations, or a related operational environment is preferred.
- Experience supporting irregular operations, passenger re-accommodation, other-airline recovery, disruption communications, hotels, denied boarding, tarmac delays, or passenger welfare is strongly preferred.
- Working knowledge of APPR, ATPDR, accessibility, denied boarding, and passenger-care requirements is an asset.
- Experience using airline operational, reservation, recovery, passenger communication, or departure-control systems is preferred.
- Familiarity with NavBlue NOC, Plan3, Airline Choice, Amelia, or comparable airline platforms is an asset.
- Experience coordinating with Airports, Customer Service, Inflight, Crew, Dispatch, hotels, transportation providers, or other external service providers is an asset.
Skills & Abilities:
- Strong passenger-recovery judgment and the ability to build practical solutions quickly.
- Calm and disciplined execution during high-pressure and extended disruption events.
- Strong verbal and written communication and the ability to provide concise operational direction.
- Ability to manage multiple disrupted flights, passenger groups, vendors, and recovery actions simultaneously.
- Strong problem-solving, prioritization, coordination, and decision-support skills.
- Strong attention to detail and documentation discipline.
- Ability to identify passenger-protection risk, missed recovery opportunities, and emerging capacity constraints.
- Strong cost awareness and ability to operate within approved authorities and escalation thresholds.
- Ability to work effectively across departments and with external airlines, hotels, transportation providers, and airport partners.
- Ability to maintain professionalism, fairness, empathy, and sound judgment in sensitive passenger situations.
Requirements:
- Clear criminal record check and satisfactory references.
- Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC).
- Must be legally eligible to work in Canada without restriction.

Why You’ll Love Working Here

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

Benefits

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being - because when you’re at your best, so are we. This benefits package includes:

Comprehensive Salary– A salary that reflects your experience and contributions.
Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
Retirement Savings – A pension plan with employer-matched contributions.
Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!

Your Career, Your Journey - Join Flair!

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.

Apply by: November 13, 2026

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website: flyflair.com

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More about this job

Responsibilities

Monitor and coordinate day-of-departure activities, including passenger and crew data submissions, government messaging, flight configuration, passenger exceptions, and flight close-out for scheduled and non-standard operations. Support airport stations with departure-control systems, resolve routine discrepancies, maintain regulatory records, and escalate complex or time-sensitive issues.

Requirements

Post-secondary education in aviation management, airline operations, hospitality, business operations, customer experience, or a related field is preferred, as is at least two years of relevant airline, airport, passenger-service, or operational experience. Candidates should have strong coordination, communication, problem-solving, documentation, and passenger-recovery skills; they must also pass a criminal record check, obtain and maintain a RAIC, and be legally eligible to work in Canada.

Skills

APIS Monitoring
Passenger Vetting
Departure Control Systems
Regulatory Compliance
Passenger Data Management
Travel Document Verification
Flight Configuration
Operational Coordination
Problem-Solving
Prioritization
Written and Verbal Communication
Attention to Detail
Documentation
Escalation Management
Passenger Recovery
Irregular Operations Support

Benefits

Medical and Dental Coverage
Disability Insurance
Life Insurance
Employee and Family Assistance Program
Employer-Matched Pension Plan
Free and Discounted Flights

Visa sponsorship

Not detected in the job text

Keywords

Advanced Passenger Information System (APIS)
U.S. Secure Flight
CBP Messaging
Passenger Vetting
Departure Control System (DCS)
Airline Choice
Amelia
NavBlue NOC
Plan3
General Declarations (GENDEC)
Passenger Manifests
Flight Close-Out
Passenger Reconciliation
Travel Document Verification
Government Submissions
Charter Operations
Irregular Operations (IROPs)
Passenger Recovery
APPR
ATPDR
Accessibility Requirements
Denied Boarding
Restricted Area Identity Card (RAIC)
Regulatory Compliance
Operational Escalation
Passenger Data Management
Flight Configuration
Airport Operations

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