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Added 2 mins ago
BG
Service Writer
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- Full-time
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Flair Airlines

Manager, OCC

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: Minimum of 5 years of experience in airline operations, with a focus on system operations control and planning.
Posting language: English
Posted: Oct 24, 2026

Original job description

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.

Your Team

Join the OCC and Planning team at Flair as a Manager, OCC, where you will play a key role in leading and overseeing OCC operations to ensure the safe, compliant, and efficient utilization of aircraft and crew resources. Reporting to the Director, OCC, you will provide leadership and direction to the OCC team, establish operational priorities, and support both long-term planning and day-of-operations execution. You will work closely with CSC, Crew Scheduling, Dispatch, MCC, and other operational teams to drive operational reliability, improve efficiency, and ensure compliance with safety and regulatory requirements. This role requires strong leadership, sound decision-making, and the ability to drive continuous improvement while maintaining accountability in a fast-paced operational environment. This role requires participation in a 4-on/4-off on-call rotation, including availability outside standard business hours to respond to irregular operations and urgent operational matters.

This is a full-time, on-site position that is based at our Toronto (YYZ) office.

A Day In The Life

As a Manager, OCC, you will:

Provide overall leadership and operational oversight of the Operations Control Centre (OCC), ensuring safe, complaint, and efficient execution of daily flight operations.
Establish, implement, and continuously refine operational control policies, procedures, and governance frameworks in alignment with regulatory requirements and Company standards.
Lead the OCC team to ensure operational integrity of the schedule, full regulatory compliance, and disciplined economic decision-making during both planned and irregular operations.
Oversee aircraft flow analysis, operational performance analytics, and optimization tools to support effective resource allocation and schedule reliability.
Ensure continuous flight-watch is maintained, providing proactive support to Dispatch and operational stakeholders in the event of deviations, diversions, or operational disruptions.
Direct irregular operations (IROPs) management, ensuring cost-effective and consistent disruption recovery strategies that balance operational integrity, safety, and customer impact.
Drive On-Time Performance (OTP) and network reliability through structured performance monitoring, root cause analysis, and corrective action planning.
Lead daily operational performance reviews with cross-functional stakeholders to identify trends, resolve operational issues, and implement preventative measures to reduce recurrence.
Maintain strong cross-functional alignment with Dispatch, Commercial, Airports, In-Flight, Safety, Technical Operations, and other operational partners to ensure coordinated decision-making and safe execution.
Provide strategic direction and oversight of OCC systems and operational tools, including NavBlue and other platforms critical to operational control, ensuring system integrity, updates, enhancements, and effective utilization.
Ensure appropriate system updates, process changes, and operational enhancements are implemented, documented, and communicated effectively across the OCC function.
Lead the onboarding, training, and development of new OCC team members, and ensure ongoing training and competency development of current employees to maintain operational standards.
Ensure appropriate coverage planning within the OCC team, including oversight of vacation, leave, and sick-day coverage to maintain operational continuity.
Analyze operational performance data and irregular events to inform scheduling decisions, contingency planning, and continuous improvement initiatives.
Develop and implement standardized operating procedures across all OCC functions to promote consistency, resilience, and operational flexibility.
Lead and develop OCC personnel through structured performance management, succession planning, and continuous leadership development.
Foster a culture of accountability, operational discipline, and safety leadership within the OCC team.
Complete other duties as assigned.

What You Bring To The Role

The preferred candidate should exemplify Flair's core values of respect, honesty, accountability, and efficiency while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

Education:
- A bachelor’s degree in aviation management, Business Administration, or related field, or equivalent experience is required.
Experience:
- Minimum of 5 years of experience in airline operations, with a focus on system operations control and planning.
- Previous experience in a leadership role, demonstrating the ability to effectively lead and inspire teams towards achieving operational excellence
Skills and Abilities:
- Strong leadership skills with a proven ability to effectively manage and motivate teams, fostering a collaborative and high-performing work environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
- Proven track record of managing charter operations and client relationships, demonstrating strong negotiation and problem-solving abilities.
- Solid understanding of aviation regulations, safety standards, and best operational practices, with a commitment to upholding the highest levels of safety and compliance.
- Ability to thrive in a fast-paced and dynamic environment, with a strong sense of urgency and attention to detail.
- Proficiency in Microsoft Office suite and airline operations management software, with the ability to utilize technology to enhance operational efficiency and effectiveness.
Requirements:
- Clear criminal record check and satisfactory references.
- Must be legally eligible to work in Canada without restriction.

Why You’ll Love Working Here

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

Benefits

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being - because when you’re at your best, so are we. This benefits package includes:

Comprehensive Salary - A salary that reflects your experience and contributions.
Comprehensive Benefits - Competitive medical and dental coverage, disability insurance, life insurance, and an employee and family assistance program.
Retirement Savings – A pension plan with employer-matched contributions.
Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!

Your Career, Your Journey - Join Flair!

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to your application.

Apply by: When a successful candidate is identified.

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website: flyflair.com

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More about this job

Responsibilities

Lead the Operations Control Centre, overseeing safe, compliant, and efficient flight operations, aircraft and crew resources, continuous flight-watch, and disruption recovery. Develop OCC policies and procedures, improve operational reliability and on-time performance, manage systems and team development, and coordinate decisions with cross-functional operational partners.

Requirements

A bachelor’s degree in aviation management, business administration, or a related field, or equivalent experience, is required, along with at least five years of airline operations experience focused on system operations control and planning. Candidates should have leadership experience, strong communication and problem-solving abilities, knowledge of aviation regulations and safety standards, and proficiency with Microsoft Office and airline operations software; a clear criminal record check, satisfactory references, and unrestricted eligibility to work in Canada are also required.

Skills

Leadership
Airline Operations
Operations Control
Operational Planning
Regulatory Compliance
Safety Management
On-Time Performance
Operational Performance Analysis
Aircraft And Crew Resource Management
Cross-Functional Collaboration
Decision-Making
Continuous Improvement
Team Development
Microsoft Office

Benefits

Medical And Dental Coverage
Disability Insurance
Life Insurance
Employee And Family Assistance Program
Free And Discounted Flights

Visa sponsorship

Not detected in the job text

Keywords

Operations Control Centre
OCC
Airline Operations
System Operations Control
Operational Planning
Flight Operations
Aircraft Flow Analysis
Crew Scheduling
Dispatch
Continuous Flight-Watch
Irregular Operations
Disruption Recovery
On-Time Performance
Network Reliability
Aviation Regulations
Safety Standards
Operational Compliance
Operational Performance Analytics
Root Cause Analysis
Contingency Planning
Standard Operating Procedures
NavBlue
Microsoft Office
Resource Allocation
Performance Management
Succession Planning
Charter Operations
Cross-Functional Coordination

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