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Added 1 min ago
WC
(CAN) Customer Service Manager
Walmart Canada
AB · Edmonton, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 min ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Thunder Bay, ON
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 1 min ago
WC
Consumables Associate
Walmart Canada
Port Coquitlam, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 min ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Thunder Bay, ON
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 1 min ago
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Administrative Manager - Industrial Services
GFL - Sewer Technologies Division
Acheson, AB
- Full-time
As a strategic leader within GFL’s Industrial Services division, you will direct end-to-end billing operations, drive financial governance, and elevate team performance across Western…
Added 1 min ago
Part Time Pharmacy Assistant
Walmart Canada
Burnaby, BC
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 1 min ago
B
Associate, Equity Derivatives Trade Desk Support
BMO
Toronto, ON · FCP
- Full-time
…reviews, quality control, training, team coaching and guidance, operations research and problem…
Added 31 mins ago
CW
Office Business Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
As a Business Administrative Coordinator, you will work directly alongside our Operations Manager, supporting daily business activities while collaborating with multiple departments across…
Added 31 mins ago
PC
Sr. Building Science Technologist
Pinchin Canada
Kelowna, BC
- Full-time
Pinchin is seeking a Senior Project Technologist to join our Building Science and Sustainability team in Kelowna. This role reports to the Operations Manager.
Added 46 mins ago
C
Sales Associate - Claire's Kildonan Place
Claire's
MB · Manitoba, Canada
- $16 to $17 USD / hour
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 1 hour ago
A
Third Key Holder
Ardene
Winnipeg, MB
- Part-time
In the absence of the Store Manager and the Assistant Manager, the Third Key Holder is responsible for overseeing all store operations including: opening and closing procedures, store…
Added 1 hour ago
C
Sales Associate - Claire's Intercity Shopping Centre
Claire's
Thunder Bay, ON
- $17 to $18 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
C
Part-Time Manager
Claire's
Mississauga, ON
- $18 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
C
Part-Time Key Holder - Claire's St.Vitall Mall
Claire's
Winnipeg, MB
- $17 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
W
Customer Service Manager
Walmart
Grand Falls-Windsor, NL
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 1 hour ago
S
Meat - Meat Cutter
Sobeys
Emerald Park, SK
- Full-time
Assist Meat Manager/ Clerk Department Second Meat if applicable
Added 1 hour ago
C
2673 - Store Manager
Claire's
Timmins, ON
- $25 to $26 USD / hour
- Full-time
Store Operations: Keep the heartbeat of our store strong by overseeing operations with efficiency and flair. From managing inventory and handling cash transactions to visual merchandising…
Added 1 hour ago
LC
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Barrie, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 1 hour ago
Cook Temporary Full Time IPG Cook2 0.87 AgeCare Pine Grove
AgeCare
Woodbridge, ON
…authority and/or brings to the attention of the Food Services…
Added 1 hour ago
C
Part-Time Manager
Claire's
Hamilton, ON
- $18 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
C
Sales Associate
Claire's
Rocky View No 44, AB · Rocky View County, AB
- $16 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
C
Assistant Store Manager
Claire's
Calgary, AB
- $21 to $24 USD / hour
- Full-time
Team Support & Sales Coaching: Work alongside your Store Manager to train and motivate team members in achieving sales goals and delivering top-notch customer service.
Added 1 hour ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Emerald Park, SK
Assist Meat Manager/ Clerk Department Second Meat if applicable
Added 2 hours ago
L
Deli Assistant Department Manager - Full Time
Longo's
Bolton, ON
- Full-time
This is your opportunity to advance your career in a leadership role. As the Assistant Deli Department Manager, you will assist the Deli Manager to ensure that the department is prepared…
Added 2 hours ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…

Flair Airlines

Passenger Recovery Coordinator

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.

Your Team

Join Flair’s Operations Control Centre (OCC) team, where real-time coordination and passenger recovery support help minimize disruptions and keep customers moving across the network. Reporting to the Manager, Passenger Operations and Recovery, the Passenger Recovery Coordinator (PRC) is responsible for managing passenger recovery, re-accommodation, welfare, and communications during delays, cancellations, diversions, misconnections, and other irregular operations.

Working within the Passenger & Departure Control (PDC) function, the Passenger Recovery Coordinator identifies affected passengers and coordinates recovery solutions, including alternative flights, hotel accommodations, meals, transportation, and accessibility or special-service requirements. The role works closely with Airports and other operational teams to support timely decisions, clear customer communications, and effective disruption management.

During live operations, the Passenger Recovery Coordinator supports the Duty Officer and OCC team in executing the operating plan while ensuring recovery activities are managed in accordance with regulatory requirements, established procedures, service standards, and cost considerations.

This role is based on-site at our Toronto, ON (YYZ) office.

A Day In The Life

Passenger Recovery & Re-accommodation

Monitor flight operations for passenger impacts arising from delays, cancellations, diversions, misconnections, aircraft changes, capacity restrictions, and extended irregular operations (IROPs).
Identify recovery requirements and coordinate passenger re-accommodation with OCC, Airports, Customer Service, In-Flight, and other operational teams.
Assess and coordinate recovery options, including available flights, other-airline protection, recovery flights, nearby airports, ground transportation, and other approved solutions, considering operational constraints, passenger impacts, and costs.
Prioritize vulnerable travellers, passengers requiring accessibility assistance, unaccompanied minors, medical cases, groups, and time-sensitive connections.
Monitor available recovery resources, including seats, hotels, transportation, and third-party services, ensuring unresolved cases are tracked through to an approved resolution.
Coordinate other-airline protection in accordance with approved agreements, authorization requirements, and cost controls, escalating significant recovery limitations when required.

Passenger Protection & Regulatory Compliance

Support compliance with the Air Passenger Protection Regulations (APPR), Accessible Transportation for Persons with Disabilities Regulations (ATPDR), and other applicable passenger protection requirements.
Coordinate passenger-care arrangements, including meals, accommodations, transportation, communication, and accessibility assistance during disruptions.
Monitor passenger-care and communication timelines during delays, cancellations, denied boarding, tarmac delays, and extended disruptions, escalating potential compliance concerns.
Ensure consistent treatment of affected passengers and escalate significant welfare concerns, service failures, or exceptions requiring approval.

Operational Coordination & Decision Support

Provide the Duty Officer and OCC team with passenger-impact assessments to support operational decisions and recovery planning.
Evaluate proposed recovery decisions based on passenger delays, misconnections, aircraft and crew constraints, airport capabilities, accessibility requirements, costs, and network impacts.
Coordinate passenger recovery actions following confirmation of the operating plan, ensuring responsibilities are assigned and outstanding requirements are tracked.
Escalate significant operational constraints, regulatory risks, recovery limitations, and cost exceptions to the Manager and Duty Officer.

Communication & Documentation

Coordinate accurate and timely passenger communications and provide clear recovery instructions to Airports and internal stakeholders, ensuring consistency with the confirmed operating plan.
Maintain complete records of passenger impacts, recovery arrangements, care provided, communications, costs, commitments, and escalation decisions in approved systems.
Ensure documentation supports complaint handling, regulatory reviews, investigations, audits, and operational follow-up.
Maintain effective shift handovers for unresolved cases and outstanding commitments.
Prepare post-event summaries for significant disruptions, identifying recurring issues and opportunities for improvement.

Cross-Training & Operational Support

Maintain primary qualification in Passenger Recovery and complete required initial and recurrent training.
Maintain secondary qualifications in routine Departure Control activities to support operational flexibility between functions.
Perform Departure Control System (DCS) activities when assigned and qualified, under the functional direction of the Supervisor, Departure Control Systems.
Support Departure Control Coordinators (DCC) with passenger recovery activities during significant IROPs, when directed and qualified.
Maintain knowledge of applicable systems, procedures, communication standards, and escalation requirements.
Perform additional duties and responsibilities as assigned.

What You Bring To The Role

The preferred candidate should exemplify Flair's core values: honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

Education:
- Post-secondary education in aviation management, airline operations, hospitality, business operations, customer experience, or a related field is preferred.
- An equivalent combination of education, training, and relevant operational experience may be considered.
Experience:
- A minimum of two years of experience in airline operations, airport operations, passenger services, customer recovery, reservations, or a related operational environment is preferred.
- Experience supporting irregular operations, passenger re-accommodation, other-airline recovery, disruption communications, hotels, denied boarding, tarmac delays, or passenger welfare is strongly preferred.
- Working knowledge of APPR, ATPDR, accessibility, denied boarding, and passenger-care requirements is an asset.
- Experience using airline operational, reservation, recovery, passenger communication, or departure-control systems is preferred.
- Familiarity with NavBlue NOC, Plan3, Airline Choice, Amelia, or comparable airline platforms is an asset.
- Experience coordinating with Airports, Customer Service, Inflight, Crew, Dispatch, hotels, transportation providers, or other external service providers is an asset.
Skills & Abilities:
- Strong passenger-recovery judgment and the ability to build practical solutions quickly.
- Calm and disciplined execution during high-pressure and extended disruption events.
- Strong verbal and written communication and the ability to provide concise operational direction.
- Ability to manage multiple disrupted flights, passenger groups, vendors, and recovery actions simultaneously.
- Strong problem-solving, prioritization, coordination, and decision-support skills.
- Strong attention to detail and documentation discipline.
- Ability to identify passenger-protection risk, missed recovery opportunities, and emerging capacity constraints.
- Strong cost awareness and ability to operate within approved authorities and escalation thresholds.
- Ability to work effectively across departments and with external airlines, hotels, transportation providers, and airport partners.
- Ability to maintain professionalism, fairness, empathy, and sound judgment in sensitive passenger situations.
Requirements:
- Clear criminal record check and satisfactory references.
- Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC).
- Must be legally eligible to work in Canada without restriction.

Why You’ll Love Working Here

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

Benefits

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being - because when you’re at your best, so are we. This benefits package includes:

Comprehensive Salary– A salary that reflects your experience and contributions.
Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
Retirement Savings – A pension plan with employer-matched contributions.
Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!

Your Career, Your Journey - Join Flair!

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.

Apply by: November 13, 2026

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website: flyflair.com

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More about this job

Responsibilities

Coordinate passenger recovery during disruptions, including re-accommodation, care arrangements, accessibility needs, and communications, working with OCC, Airports, and other operational teams. Support operational decisions, ensure regulatory compliance, document recovery actions and costs, and maintain handovers and post-event summaries.

Requirements

Post-secondary education in aviation management, airline operations, hospitality, business operations, customer experience, or a related field is preferred, as is at least two years of relevant airline, airport, passenger-service, or operational experience. Candidates should have strong recovery judgment, communication, coordination, prioritization, documentation, and cost-awareness skills; they must also pass a criminal record check, provide satisfactory references, be eligible to work in Canada, and obtain and maintain a valid RAIC.

Skills

Passenger Recovery
Passenger Re-Accommodation
Operational Coordination
Customer Communication
Decision Support
Problem-Solving
Prioritization
Cost Management
Documentation
Accessibility Coordination
Crisis Management
Departure Control

Benefits

Medical And Dental Coverage
Disability Insurance
Life Insurance
Employee And Family Assistance Program
Free And Discounted Flights

Visa sponsorship

Not detected in the job text

Keywords

Operations Control Centre
Passenger Recovery
Passenger Re-Accommodation
Irregular Operations
Accessible Transportation For Persons With Disabilities Regulations
Passenger Welfare
Denied Boarding
Tarmac Delays
Departure Control System
NavBlue NOC
Plan3
Airline Choice
Amelia
Other-Airline Protection
Accessibility Assistance
Hotel Accommodations
Ground Transportation
Passenger Communications
Operational Decision Support
Regulatory Compliance
Cost Controls
Shift Handovers
Post-Event Summaries
Restricted Area Identity Card

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