IT Field Specialist
- Fredericton, NB, E3B 1H1, Canada
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Original job description
Overview
Are you a problem solver passionate about providing top-tier solutions? As an IT Field Specialist, you will provide second-level IT support to users based at a project site. Collaborate with industry experts and committed teams to solve complex technical challenges and ensuring seamless operations.
Apply now and transform your career with us.
What you will be doing
- Installs, diagnoses, repairs, maintains, troubleshoots, and upgrades all PC hardware/software and related equipment, including occasional troubleshooting of network components such as routers, firewalls, switches, servers, access control systems, wireless access points, UPSs, printers, multifunctional devices, and phone systems.
- Interfaces with regional IT management on projects, remote jobsite setups and teardowns, and resolves outstanding issues.
- Responds to ITSM-based tickets, performing on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommends and implements corrective solutions.
- Installs, configures, tests, maintains, and troubleshoots user workstations, mobile devices (phones, tablets, etc.), and related hardware/software to meet required service levels.
- Collaborates with system engineers to ensure efficient operations of the company’s desktop computing environment.
- Maintains an inventory of technology equipment.
- Coordinates and liaises with LECs, ISPs, and cabling contractors.
- Assists in developing technical and procedural documentation as needed.
- Acts as a business liaison to communicate business needs to IT management.
What we are looking for
- Bachelor's Degree in Computer Science or a related field preferred.
- Related experience preferred.
- Microsoft Certified Systems Engineer (MCSE), A+ Certification, Network+ Certification preferred.
- Knowledge of Windows Operating Systems, Active Directory, current technology protocols and procedures, and networking concepts/principles.
- Problem solving and critical thinking skills
Why work for us
Some of the benefits you may be eligible for as an employee are:
- Comprehensive compensation package and paid time off program
- Industry leading 401(k)/RRSP
- Medical/Extended Health Care, Dental, Vision and/or Provincial Medical
- Wellness benefits & Employee Assistance Program
- Tuition Reimbursement Program
We are an EEO/ADA/Veterans employer.
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Responsibilities
The IT Field Specialist installs, maintains, and troubleshoots PC hardware, software, and network components at project sites. They also act as a business liaison, manage technology inventory, and resolve complex technical issues via an ITSM ticketing system.
Requirements
A Bachelor's degree in Computer Science or a related field is preferred, along with relevant experience. Professional certifications such as MCSE, A+, or Network+ are also highly desired.
Skills
- PC hardware maintenance
- Software troubleshooting
- Network components
- Active Directory
- Windows operating systems
- ITSM
- Technical documentation
- Problem solving
- Critical thinking
- Inventory management
- Hardware installation
- Mobile device management
- System configuration
- Network protocols
Benefits
- Paid time off program
- 401(k)/RRSP
- Medical insurance
- Extended health care
- Dental insurance
- Vision insurance
- Wellness benefits
- Employee assistance program
- Tuition reimbursement program
Visa sponsorship
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Categories
- Technology
- Engineering
- Construction
Keywords
- IT Field Specialist
- PC Hardware
- Software
- Routers
- Firewalls
- Switches
- Servers
- Access control systems
- Wireless access points
- UPS
- Printers
- ITSM
- Active Directory
- Windows
- Networking
- MCSE
- A+ Certification
- Network+ Certification
- Technical support
- Desktop computing
- Infrastructure
- Troubleshooting
- System configuration