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FlatironDragados

IT Field Specialist

  • Fredericton, NB, Canada

Full-time

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Job details

Job type
Full-time
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Posting language
English
Posted

Original job description

Are you a problem solver passionate about providing top-tier solutions ? As an IT Field Specialist, you will provide second-level IT support to users based at a project site. Collaborate with industry experts and committed teams to solve complex technical challenges and ensuring seamless operations .

Apply now and transform your career with us.

What You Will Be Doing

  • Installs, diagnoses, repairs, maintains, troubleshoots, and upgrades all PC hardware/software and related equipment, including occasional troubleshooting of network components such as routers, firewalls, switches, servers, access control systems, wireless access points, UPSs, printers, multifunctional devices, and phone systems.
  • Interfaces with regional IT management on projects, remote jobsite setups and teardowns, and resolves outstanding issues.
  • Responds to ITSM-based tickets, performing on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommends and implements corrective solutions.
  • Installs, configures, tests, maintains, and troubleshoots user workstations, mobile devices (phones, tablets, etc.), and related hardware/software to meet required service levels.
  • Collaborates with system engineers to ensure efficient operations of the company’s desktop computing environment.
  • Maintains an inventory of technology equipment.
  • Coordinates and liaises with LECs, ISPs, and cabling contractors.
  • Assists in developing technical and procedural documentation as needed.
  • Acts as a business liaison to communicate business needs to IT management.

What We Are Looking For

  • Bachelor's Degree in Computer Science or a related field preferred.
  • Related experience preferred.
  • Microsoft Certified Systems Engineer (MCSE), A+ Certification, Network+ Certification preferred.
  • Knowledge of Windows Operating Systems, Active Directory, current technology protocols and procedures, and networking concepts/principles.
  • Problem solving and critical thinking skills

Why work for us

Some of the benefits you may be eligible for as an employee are:

  • Comprehensive compensation package and paid time off program
  • Industry leading 401(k)/RRSP
  • Medical/Extended Health Care, Dental, Vision and/or Provincial Medical
  • Wellness benefits & Employee Assistance Program
  • Tuition Reimbursement Program

We are an EEO/ADA/Veterans employer.
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More about this job

Responsibilities

Provide second-level, on-site IT support by installing, maintaining, upgrading, and troubleshooting computers, mobile devices, software, and related technology equipment. Resolve ITSM tickets, coordinate site technology projects and external providers, maintain equipment inventory, and communicate business needs to IT management.

Requirements

A bachelor's degree in Computer Science or a related field and related experience are preferred. Knowledge of Windows operating systems, Active Directory, networking concepts, and current technology protocols is sought; MCSE, A+, or Network+ certifications are preferred.

Skills

  • PC Hardware and Software Support
  • Desktop Troubleshooting
  • Windows Operating Systems
  • Active Directory
  • Networking Concepts
  • Mobile Device Support
  • Hardware and Software Installation
  • ITSM Ticket Resolution
  • Problem Solving
  • Critical Thinking
  • Technical Documentation
  • Equipment Inventory Management
  • Network Equipment Troubleshooting
  • Vendor Coordination

Benefits

  • Paid Time Off
  • 401(k)/RRSP
  • Medical/Extended Health Care
  • Dental
  • Vision
  • Wellness Benefits
  • Employee Assistance Program
  • Tuition Reimbursement

Visa sponsorship

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Categories

  • Technology
  • Customer Service & Support
  • Construction

Keywords

  • Windows Operating Systems
  • Active Directory
  • MCSE
  • A+ Certification
  • Network+ Certification
  • PC Hardware
  • Desktop Support
  • ITSM Tickets
  • Network Troubleshooting
  • Routers
  • Firewalls
  • Switches
  • Servers
  • Access Control Systems
  • Wireless Access Points
  • UPS
  • Printers
  • Multifunctional Devices
  • Phone Systems
  • Mobile Devices
  • Workstations
  • Networking Concepts
  • Remote Jobsite Setup
  • Equipment Inventory
  • ISPs
  • LECs
  • Cabling Contractors
  • Technical Documentation
  • Problem Solving
  • Critical Thinking

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