About Us:
Fleet Canada Inc., part of the De Havilland family, is an equal opportunity employer in the aerospace manufacturing sector. We are committed to inclusive, barrier-free recruitment and work environments. Located in Fort Erie, Ontario, our dynamic 500,000 sq. ft. build-to-print facility specializes in manufacturing sheet-metal, machined, and composite parts and assemblies for several major aerospace OEMs.
We are currently launching an exciting new program and are seeking bright, talented individuals who are eager to lead and grow with our evolving organization. Our culture is grounded in mutual respect and driven by a passion for continuous improvement. Fleet Canada Inc. offers fulfilling careers in a variety of areas, including production, engineering, quality, methods planning, and management.
Join our reputable, family-oriented team, where careers are not only built - but nurtured. Enjoy the rewards of a stable, fast-paced, and growing company that values your success and offers ample opportunities for professional development.
Job Summary:
We are seeking an experienced and highly organized Program Manager to join our team at Fleet Canada Inc. The Program Management team serves as the central coordinating function between our customers and internal departments, ensuring customer requirements are clearly communicated, understood, and successfully executed.
As a Program Manager, you will act as a primary representative of Fleet Canada to our customers while also representing customer requirements internally. You will work closely with Fleet’s Executive Management team and a multidisciplinary group of Engineering, Quality, Operations, Supply Chain, Finance, and other departments to ensure programs are delivered on time, within expectations, and to the highest quality standards.
This role requires a strong customer focus, excellent organizational and communication skills, and the ability to adapt quickly while balancing customer requirements, business objectives, engineering requirements, and quality standards.
Key Responsibilities:
- Act as the primary point of contact for assigned customers, developing and maintaining strong professional relationships.
- Represent Fleet Canada externally with customers and internally as the voice of the customer.
- Conduct regular customer meetings and provide program updates, reports, schedules, and supporting documentation as required.
- Manage customer expectations and ensure requirements remain aligned with Fleet Canada’s capabilities, commitments, and contractual obligations.
- Review and assess incoming Request for Quote (RFQ) packages.
- Coordinate RFQ responses across internal departments, including pricing, scheduling, risk assessment, profitability analysis, and technical requirements.
- Review and negotiate incoming purchase orders, contractual requirements, delivery schedules, and other customer obligations.
- Lead new customer projects and programs from initial planning and launch through production and delivery.
- Develop and maintain project schedules, milestones, deliverables, and action items.
- Track program costs, risks, schedules, and overall performance against established objectives.
- Lead regular cross-functional program and project meetings to communicate priorities, resolve issues, and maintain progress.
- Work closely with Engineering, Quality, Manufacturing, Supply Chain, Finance, and Executive Management to support successful program execution.
- Monitor active purchase orders and program commitments to support on-time delivery.
- Identify potential program risks, schedule concerns, and customer issues and coordinate corrective actions with the appropriate internal teams.
- Ensure customer requirements are met while maintaining compliance with Fleet Canada’s quality, engineering, and operational policies.
- Support continuous improvement initiatives related to program execution, customer service, cost, quality, and delivery performance.
Qualifications/Experience:
- Previous experience in program management, project management, customer account management, or a related role, preferably within the aerospace or manufacturing industry.
- Understanding of aerospace manufacturing requirements for structural components, including metal forming, machining, and composite manufacturing, is considered an asset.
- Experience working with aerospace OEMs such as De Havilland, Boeing, Gulfstream, or similar organizations is considered an asset.
- Experience reviewing RFQs, purchase orders, contracts, project schedules, or customer requirements is preferred.
- Strong analytical, organizational, and problem-solving skills with excellent attention to detail.
- Ability to manage multiple programs, competing priorities, and deadlines within a fast-paced manufacturing environment.
- Excellent written and verbal communication skills with demonstrated customer relationship experience.
- Strong proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
- Experience with Microsoft Project or similar project management software is considered an asset.
- Demonstrated ability to work effectively with multidisciplinary and cross-functional teams.
- Must be a self-starter with strong critical-thinking skills and the ability to demonstrate leadership, initiative, and accountability.
- Minimum completion of two years of post-secondary education or equivalent previous experience demonstrating the ability to successfully perform the responsibilities of the position.
- Bachelor’s degree in Engineering, Business Administration, Project Management, or a related field is preferred but not required.
Ideal Candidate:
- Customer-Focused – Builds strong customer relationships, communicates effectively, and understands how to balance customer expectations with business capabilities.
- Highly Organized – Effectively manages multiple programs, schedules, deliverables, priorities, and deadlines simultaneously.
- Strong Communicator – Comfortable communicating with customers, executives, technical teams, and employees across multiple departments.
- Analytical Thinker – Able to evaluate program performance, costs, risks, schedules, and customer requirements to support informed decision-making.
- Proactive Problem-Solver – Identifies potential issues early and works collaboratively with internal teams to develop practical solutions.
- Results-Driven – Maintains focus on quality, cost, customer satisfaction, and on-time delivery.
- Adaptable – Comfortable adjusting priorities and responding quickly to changing customer or operational requirements.
- Natural Leader – Demonstrates initiative, accountability, and the ability to motivate and coordinate cross-functional teams.
- Self-Motivated – Works independently, takes ownership of responsibilities, and follows projects through to completion.
- Team Player – Builds productive working relationships across Engineering, Quality, Manufacturing, Supply Chain, Finance, and Management.
If you are driven, precise, and ready to contribute to a team that values quality and innovation, we encourage you to apply for this exciting opportunity at Fleet Canada.Inc
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Tuition Reimbursement
MON - FRI (7:00 AM - 3:30 PM)
Job Type: Full Time, Permanent (40 Hours/ Week)
Work Location: In person
