Customer Service Representative

Hamilton, ON, Canada

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Job details

Apply by: Nov 17, 2026
Posting language: English
Posted: Oct 18, 2026

Original job description

Description

Full-time | Frankton, Hamilton

Join New Zealand’s leading roofing manufacturer and help shape the customer experience from the front line.

Dimond Roofing has been a trusted name in Kiwi construction for over 50 years. We’re known for quality, innovation, and supporting the people who build our communities. Our Hamilton branch is growing, and we’re looking for a motivated Customer Service Representative who enjoys solving problems, building relationships, and keeping things running smoothly.

What you’ll be doing

Supporting customers via phone, email, and in person with product enquiries, orders, and general assistance
Processing sales orders accurately and efficiently
Providing product knowledge and guidance to help customers choose the right roofing solutions
Working closely with our sales, manufacturing, and dispatch teams to ensure seamless service
Troubleshooting issues and following through to resolution
Maintaining a positive, professional, and solutions-focused approach every day

What you’ll bring

Previous customer service or sales support experience (construction or manufacturing industry experience is a bonus but not essential)
Strong communication skills and a genuine desire to help people
Confidence using computer systems and learning new tools
A proactive attitude with great attention to detail
Ability to stay calm under pressure and juggle multiple tasks
A team-first mindset and willingness to pitch in where needed

What we offer

Competitive salary and benefits
Full training and ongoing development opportunities
A supportive team environment with a down-to-earth Kiwi culture
The chance to build a long-term career with a respected national brand
Staff perks, including product discounts and wellness initiatives

About Dimond Roofing

Dimond Roofing is part of Fletcher Building and is one of New Zealand’s most established suppliers of roll-formed steel roofing, cladding, and rainwater products. We’re committed to safety, sustainability, and delivering quality solutions for homes and businesses across the country. If you’re passionate about delivering excellent customer service and want to be part of a company that values its people, we’d love to hear from you!

Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. Our diversity is one of the things that make us better together. If this role interests you, we encourage you to apply even if you don’t meet every requirement

General Information

Job Type

Permanent

Responsibilities

The Customer Service Representative will support customers with product enquiries and orders while maintaining accurate sales records. They will also collaborate with sales, manufacturing, and dispatch teams to ensure efficient service and resolve customer issues.

Requirements

Candidates should have previous experience in customer service or sales support, ideally within the construction or manufacturing sectors. Strong communication skills, computer proficiency, and a proactive, team-oriented attitude are essential for this role.

Skills

Customer service
Sales support
Communication skills
Problem solving
Relationship building
Order processing
Product knowledge
Computer systems
Attention to detail
Time management
Teamwork

Benefits

Competitive salary
Full training
Ongoing development opportunities
Product discounts
Wellness initiatives

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
Manufacturing
Construction
Roofing
Order Processing
Product Enquiries
Dispatch
Steel Roofing
Cladding
Rainwater Products
Communication
Problem Solving
Teamwork
Professionalism

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