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Added 9 mins ago
Senior Manager, Customer Marketing
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Toronto, ON · Etobicoke, ON
$120,000 to $170,000 CAD / year
Full-time
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Flexport

Regional Implementation Manager

Toronto, ON, Canada

Pay: $100,000 - $130,000 USD
Posting language: English
Posted: Sep 25, 2026

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Original job description

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

We're hiring an Implementation Manager to own and evolve Flexport's Implementation Methodology as our product suite expands. This is a self-starter role: you build the playbook for how we implement Flexport's ICP products today, then adapt it as new products and services come online. You'll drive implementation workflow independently, manage cross-functional projects end-to-end, and partner with Sales and Operations to get new business live and delivered as sold.

What you'll do:

Build and evolve the Implementation Methodology: task definitions, personas, ownership, timing, dependencies, templates. Standardize them so the outputs can span across customers, services, and new ICP products as our suite grows.
Take first-mover ownership of implementation gaps: when a new product or service doesn't have a playbook yet, you build one, rather than waiting to be told.
Partner with Sales and Operations as the client's primary point of contact through implementation, including solutioning support.
Lead implementation for new accounts and new business with existing clients, from award through ramp to steady-state delivery.
Scope awarded business and build the implementation project plan, aligning sales, account management, planning & ops, carrier relations, procurement, fulfillment, and technical teams to execute.
Own the critical path and readiness to support: deliver what was sold, on the timeline it was sold on.
Adapt the plan in real time as conditions change; turn what you learn into better service level and quality.
Report implementation status to commercial, business, and operational leadership - flag barriers early and bring a mitigation plan, not just the problem.
Successfully close out implementations with a project style review capturing lessons learned to drive improvements into the Implementation Methodology.

What you'll need:

BA/BS with 4+ years in logistics, supply chain management/consulting, or freight forwarding
A self-starter who spots process gaps and builds the solution before being asked
A track record of scoping, planning, and closing client-facing, cross-functional projects
Strong collaboration and communication skills; comfortable owning the room with clients
Sharp attention to detail and a bias for delivering ahead of schedule

The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.

The US base salary range for this position (this does not include bonus, equity and benefits):

$100,000 - $130,000 USD

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

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More about this job

Responsibilities

The Implementation Manager will own and evolve the company's implementation methodology while managing cross-functional projects from award through steady-state delivery. They will act as the primary point of contact for clients, scoping business requirements and aligning internal teams to ensure successful project execution.

Requirements

Candidates must possess a bachelor's degree and at least 4 years of experience in logistics, supply chain management, or freight forwarding. The role requires a self-starter with a proven track record in planning and closing client-facing, cross-functional projects.

Skills

Logistics
Supply chain management
Freight forwarding
Project management
Process improvement
Cross-functional collaboration
Strategic planning
Workflow optimization
Solutioning
Communication
Attention to detail

Benefits

Bonus
Equity
Medical
Dental
Flexible time off

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Supply chain management
Freight forwarding
Implementation methodology
Project management
Cross-functional teams
Client-facing
Workflow
Process gaps
Strategic planning
Operations
Sales
Carrier relations
Procurement
Fulfillment
Technical teams
Business leadership
Global trade
Commerce
Consulting

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