Job Description: Senior Appian Developer responsible for ensuring the stability, reliability, and performance of Appian BPM solutions while leading production support, incident management, workflow automation, IDP, and RPA initiatives.
Location: Toronto (Preferred) or London, ON - Hybrid (2-3 Days WFO)
Contract Duration: 6 months
Key Responsibilities
- Ensure stability and reliability of production systems through review of fixes, root cause analysis, and validation of resolutions.
- Lead troubleshooting and resolution of complex L2/L3 production issues while meeting SLA requirements.
- Proactively monitor applications, identify anomalies, and implement preventive measures to reduce incidents.
- Drive problem management by resolving recurring issues through permanent fixes and automation.
- Improve system performance, resilience, stability, and operational efficiency.
- Support change management and release activities to ensure smooth, low-risk deployments.
- Collaborate with business, development, infrastructure, and support teams to resolve issues and maintain service continuity.
- Maintain runbooks, knowledge articles, and operational documentation.
- Drive automation initiatives to reduce manual effort and improve response times.
- Mentor team members on production support best practices and operational excellence.
- Ensure compliance with enterprise security, governance, and operational standards.
- Provide leadership with visibility into system health, operational risks, and improvement opportunities.
Core Qualifications
- 6-8 years of experience with Appian development and support.
- Strong expertise in:
- Appian BPM
- Appian Workflow
- Business Process Management (BPM)
- Experience supporting enterprise production applications and complex business workflows.
- Strong experience with L2/L3 production support, incident management, and problem management.
- Proven ability to perform root cause analysis and implement long-term corrective actions.
- Experience with application monitoring, troubleshooting, and operational support processes.
- Experience improving application performance and system reliability.
- Strong understanding of change management and release management practices.
- Experience supporting workflow automation initiatives.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience mentoring and providing technical guidance to team members.
Preferred Qualifications
- Experience with Intelligent Document Processing (IDP).
- Experience with Robotic Process Automation (RPA).
- Experience driving operational automation initiatives.
- Familiarity with ITIL-based support processes and service management practices.
- Experience working within Agile delivery environments.
- Appian certifications are considered an asset.
