Senior Appian Developer

Job Description: Senior Appian Developer responsible for ensuring the stability, reliability, and performance of Appian BPM solutions while leading production support, incident management, workflow automation, IDP, and RPA initiatives.

Location: Toronto (Preferred) or London, ON - Hybrid (2-3 Days WFO)

Contract Duration: 6 months

Key Responsibilities

• Ensure stability and reliability of production systems through review of fixes, root cause analysis, and validation of resolutions.
• Lead troubleshooting and resolution of complex L2/L3 production issues while meeting SLA requirements.
• Proactively monitor applications, identify anomalies, and implement preventive measures to reduce incidents.
• Drive problem management by resolving recurring issues through permanent fixes and automation.
• Improve system performance, resilience, stability, and operational efficiency.
• Support change management and release activities to ensure smooth, low-risk deployments.
• Collaborate with business, development, infrastructure, and support teams to resolve issues and maintain service continuity.
• Maintain runbooks, knowledge articles, and operational documentation.
• Drive automation initiatives to reduce manual effort and improve response times.
• Mentor team members on production support best practices and operational excellence.
• Ensure compliance with enterprise security, governance, and operational standards.
• Provide leadership with visibility into system health, operational risks, and improvement opportunities.

Core Qualifications

• 6-8 years of experience with Appian development and support.
• Strong expertise in:
• Appian BPM
• Appian Workflow
• Business Process Management (BPM)
• Experience supporting enterprise production applications and complex business workflows.
• Strong experience with L2/L3 production support, incident management, and problem management.
• Proven ability to perform root cause analysis and implement long-term corrective actions.
• Experience with application monitoring, troubleshooting, and operational support processes.
• Experience improving application performance and system reliability.
• Strong understanding of change management and release management practices.
• Experience supporting workflow automation initiatives.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience mentoring and providing technical guidance to team members.

Preferred Qualifications

• Experience with Intelligent Document Processing (IDP).
• Experience with Robotic Process Automation (RPA).
• Experience driving operational automation initiatives.
• Familiarity with ITIL-based support processes and service management practices.
• Experience working within Agile delivery environments.
• Appian certifications are considered an asset.