Senior Project Manager

Duties & Responsibilities

• TTO Strategy & Planning: Develop and execute the Transition to Operations (TTO) plan, budget, integrated schedule, milestones, dependencies, and readiness/exit criteria aligned with the broader transformation roadmap.
• Operational Readiness Leadership: Partner with senior business and technology leaders to define future-state operating models, service ownership, resourcing, and capacity requirements.
• Support Model Design: Establish post-go-live support structures - including hypercare, sustainment, incident escalation pathways, and steady-state operating workflows with clear roles and accountabilities.
• Knowledge Transfer & Handover: Coordinate end-to-end operational documentation, training, knowledge transfer, and handoffs from project delivery teams and external vendors to operational support teams.
• Readiness Tracking & Risk Governance: Define and track operational readiness scorecards; proactively identify gaps, mitigate dependencies, and manage executive escalation paths.
• Handover & Program Closure: Oversee formal operational acceptance, including the resolution and operational transfer of residual risks, open defects, and incomplete deliverables through formal TTO sign-off.
• Governance & Standards Compliance: Drive disciplined decision management, change control, and status reporting, ensuring all deliverables comply with established project management governance, quality frameworks, and documentation standards.

Requirements & Qualifications

• Experience: Minimum 7 years of progressively responsible IT project/program management experience leading complex, cross-functional transformation initiatives across business, technology, operations, and third-party vendors.
• Operational Transition Expertise: Proven track record leading operational readiness and Transition to Operations (TTO) for enterprise-scale systems - covering readiness criteria, go-live execution, hypercare, stabilization, and handover to steady-state operations.
• Support Model Architecture: Demonstrated success establishing support models, defining service-level expectations, service ownership, and operational escalation protocols.
• Vendor & System Integrator Management: Strong background overseeing major technology vendors and system integrators, including contract deliverables, transition obligations, dependencies, and milestone quality.
• Governance & Risk Leadership: Expertise managing residual work, defects, and program risks within formal enterprise governance environments (e.g., Steering Committees, change control boards, stage-gate reviews).
• Stakeholder & Change Management: Exceptional facilitation, influencing, and negotiation skills, with a demonstrated ability to drive accountability and alignment across cross-functional teams without direct line authority.
• Delivery Methodologies: In-depth knowledge of predictive (Waterfall), Agile, and hybrid project delivery frameworks, paired with strong scheduling, planning, and analytical capabilities.
• Communication: Superior written and verbal communication skills with extensive experience preparing executive-level briefings, status decks, and governance documentation.
• Education & Certifications: Bachelor’s degree in Computer Science, Business, Information Systems, or a related field (or equivalent practical experience). Project Management Professional (PMP) or equivalent certification is strongly preferred.