ServiceNow Project Manager
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
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- Posting language
- English
- Posted
Original job description
Must Haves:
- Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
- Experience designing and implementing integrations using ServiceNow APIs and integration technologies with DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems.
- Experience establishing and supporting enterprise release governance processes, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
- Knowledge of enterprise technology environments, including cloud services, network infrastructure, applications, cybersecurity controls, telecommunications, collaboration platforms, and information management technologies.
- Certifications Required: 1. ServiceNow Certified System Administrator (CSA)
- extensive Release Management experience
More about this job
Responsibilities
Assess current-state processes and develop future-state ITSM operating models, governance frameworks, process improvements, and service management practices. Design and implement ServiceNow integrations, and establish and support enterprise release governance from planning and risk assessment through deployment and post-release reviews.
Requirements
Requires experience with ITSM process and operating-model development, ServiceNow integrations across enterprise systems, and enterprise release governance. The posting requires ServiceNow Certified System Administrator (CSA) certification and extensive Release Management experience.
Skills
- ITSM Operating Models
- Process Assessment
- Governance Frameworks
- Process Improvement
- Service Management
- ServiceNow APIs
- Systems Integration
- Release Governance
- Release Planning
- Risk Assessment
- Dependency Management
- Deployment Coordination
- CMDB
- DevOps
- CI/CD Pipelines
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Software
- Consulting
Keywords
- ServiceNow
- ServiceNow Certified System Administrator
- CSA
- Release Management
- ITSM
- Operating Models
- Governance Frameworks
- Process Improvement
- ServiceNow APIs
- Systems Integration
- DPRM
- Change Management
- CMDB
- SPM
- DevOps
- CI/CD Pipelines
- Release Planning
- Release Scheduling
- Release Calendars
- Risk Assessments
- Dependency Management
- Deployment Coordination
- Post-Release Reviews
- Cloud Services
- Network Infrastructure
- Cybersecurity Controls
- Telecommunications
- Collaboration Platforms