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Flexstaf I.T. Inc.

Technical Support Analyst

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Contract

Apply About employer

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Job details

Job type: Contract
Apply by: Dec 5, 2026
Working hours: 37.5 hours per week
Posting language: English
Posted: Nov 5, 2026

Original job description

Position: Technical Support Analyst (Help Desk)

Type: Temporary-Employment Contract

Duration: 6 to 12 months

Location: Toronto

Work Hours: 37.5 hours per week

Work Schedule: Hybrid

This position follows a hybrid working policy, requiring 3 days per week onsite and 2 days working remotely.

Please note: new hires will be required to work 4 days onsite during the first 3 months of service. (All remote work must be completed from home office within the province of Ontario.)

KEY SKILLS

Microsoft certifications
1 - 2 years of previous 1st level help desk support and customer service experience
Advanced knowledge of Desktop/Mobile Productivity Tools (MS Office, OS, Web Browsers)
Knowledge of networking protocols (LAN/Wireless) and communications, specifically TCP/IP, DNS, DHCP, connectivity
Well-developed troubleshooting and problem-solving skills
Knowledge of security patches and updates to O/S and applications on workstations, laptops and mobiles, including anti-virus and security software

ABOUT THE ROLE

The Technical Support Analyst provides first-level technical support services and problem

resolution for all aspects of end-user technologies, including hardware and software. This role involves interacting with end-users located at the corporate office, remote users and field staff with the highest standard of professionalism and customer service. Additional functions include account creations and terminations, as well as coordinating with vendors and assisting in the deployment of Infrastructure projects.

RESPONSIBILITIES

Provide technical support on Desktop and Mobile Productivity Tools (MS Office Applications, Web Browsers, OS) and end user connectivity for both local and remote users
Assist with roll outs and troubleshooting of new technology including PC hardware and accessories, mobile phones, tablets, printers, networking and workstation configurations
Responsible for applying security patches and updates on O/S and applications on workstations, including endpoint software
Perform tasks such as Moves, Asset Refresh, Install, De-install, Re-image, Evaluation, and Testing
Development, maintenance and updating of systems support knowledge base documentation for supported systems, including hardware and software inventory

REQUIRE

3 – 5 years of relevant experience
1 - 2 years of previous 1st level help desk support and customer service experience
Advanced knowledge of Desktop/Mobile Productivity Tools (MS Office, OS, Web Browsers)
Knowledge of networking protocols (LAN/Wireless) and communications, specifically TCP/IP, DNS, DHCP, connectivity
Well-developed troubleshooting and problem-solving skills
Knowledge of security patches and updates to O/S and applications on workstations, laptops and mobiles, including anti-virus and security software

Post-secondary diploma or certificate from a technical college, or a bachelor’s degree in computer science and Microsoft certifications

MUST HAVE

Balance multiple assignments
Problem solving
Great communication
Able to take initiatives
Self-starter

NICE TO HAVE

Experience configuring Microsoft Intune and deploying assets via autopilot
Knowledge using Deskpro as a ticketing system
Experience with Lansweeper for asset inventory

Apply About employer

More about this job

Responsibilities

Provide first-level technical support and resolve hardware, software, productivity-tool, and connectivity issues for office, remote, and field users. Support technology deployments and workstation maintenance, manage user accounts and assets, apply security updates, and maintain support documentation.

Requirements

Requires 3–5 years of relevant experience, including 1–2 years in first-level help desk support and customer service, along with strong desktop, mobile, networking, troubleshooting, and security-update knowledge. Requires a technical college diploma or certificate or a bachelor's degree in computer science, as well as Microsoft certifications; communication, initiative, and the ability to manage multiple assignments are also required.

Skills

First-Level Help Desk Support
Customer Service
Microsoft Office
Operating Systems
Web Browsers
LAN and Wireless Networking
TCP/IP
DNS
DHCP
Troubleshooting
Problem-Solving
Security Patches and Updates
Antivirus and Security Software
Microsoft Intune
Microsoft Autopilot
Asset Inventory

Visa sponsorship

Not detected in the job text

Keywords

Technical Support Analyst
Help Desk
First-Level Support
Microsoft Certifications
Microsoft Office
Operating Systems
Web Browsers
Desktop Productivity Tools
Mobile Productivity Tools
LAN
Wireless Networking
TCP/IP
DNS
DHCP
End-User Connectivity
Troubleshooting
Security Patches
Antivirus Software
Endpoint Software
Microsoft Intune
Microsoft Autopilot
Deskpro
Lansweeper
Asset Inventory
PC Hardware
Mobile Devices
Printers
Workstation Configuration
Re-Imaging
Knowledge Base Documentation

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