Research Assistant / Customer Support Specialist

Please note: we don't use AI tools to review applications or screen candidates.

Required Application Process (applications submitted via LinkedIn will not be reviewed)

Please email your application to contact@flfe.net with the subject line: Research Assistant / Customer Support Specialist Application – [Your Name]

Your application must include:

1. Confirmation that you understand this is a full-time, in-person role in Nelson, BC
2. Your résumé
3. A cover letter explaining:

• Your relevant research and academic experience
• Your customer-facing experience
• Your interest in FLFE’s mission and Business as a Spiritual Path

Please review FLFE’s website, including the detailed job description and research materials before applying.

Detailed Job Description: https://kootenay.jobs/job/nelson-bc-local-applicants-only-research-assistant/

FLFE Innovations Corp. (FLFE) is a fast-growing consciousness technology company based in Nelson, British Columbia. Through its subscription-based services, FLFE aims to create a high-consciousness field around an object or within a designated location. Its services are designed to support quality of life, with intended benefits including personal growth, reduced anxiety, improved sleep, and mitigation of electromagnetic field (EMF) effects. Central to FLFE’s approach is the belief that a high-consciousness environment can support greater energy, well-being, and mental freedom.

The Mission  

FLFE’s mission is to support the optimal conditions for the evolution of consciousness in an economized society.

The Opportunity 

This is an exciting opportunity for someone who is curious, service-oriented, and passionate about both research and human connection. The Research Assistant / Customer Support Specialist (RA/CSS) is a full-time dual role that supports the FLFE Research Department while also serving as a valued member of the Customer Support team.

This role is ideal for someone who is early in their research career and eager to gain hands-on experience across the full research lifecycle – from data collection and literature reviews to knowledge dissemination and customer engagement. The RA/CSS embodies our philosophy of Business as a Spiritual Path and finds meaning in contributing to research that explores the measurable effects of consciousness on health and well-being.

Role Summary 

The RA/CSS is a full-time position that combines research support with customer support responsibilities. Once the initial training period is complete, approximately 70% of working hours will be dedicated to research activities and 30% to customer support. This balance may evolve in response to the needs of the Research Department and the broader FLFE team.

During the first 3–6 months, the role is expected to be split evenly between customer support and research support, with approximately 20 hours per week dedicated to training and work in each area.

Following this initial period, the role is expected to transition to approximately 28 hours per week in research and 12 hours per week in customer support. Ongoing customer support work will help deepen the RA/CSS’s understanding of customer needs and ensure those insights continue to inform research activities.

In the research portion of this role, the RA/CSS supports active research projects across FLFE's workstreams, which currently include plant research, EMF sensitivity and mitigation research, customer experience research, and customer journey enhancement research. The RA/CSS assists with data collection, literature reviews, document preparation, and the translation of research findings into accessible, customer-facing resources.

In the CSS portion of this role, the RA/CSS serves as a compassionate, knowledgeable point of contact for FLFE customers – answering questions, supporting free trial users, and contributing to a high-quality customer experience that reflects the FLFE mission.

Job Type, Reporting, Location, and Work Hours 

This is a full-time on-site role based at our office at 617–619–621 Vernon Street, Nelson, BC. Office hours are 7 am to 7 pm, Monday to Saturday. The candidate can work flexible hours within these office hours as agreed with their supervisors. Some research tasks may occasionally be performed outside of standard office hours.

The RA/CSS reports to the Research Coordinator (RC) and works closely with the broader research team. Please note that the RC works both on site and remotely. On the CSS side, the RA/CSS reports to the CSS Team Lead.

Key Responsibilities

Research Assistant Responsibilities 

• Assist the Research Coordinator with active research projects, including data collection, data entry, and basic data analysis.  
• Conduct literature reviews and summarize findings from scientific, academic, and industry sources to support the development of new and ongoing research projects.  
• Assist with the preparation and editing of research publications, white papers, and customer-facing informational resources.  
• Support the scheduling and coordination of research team meetings, including preparing agendas, taking notes, and following up on action items.  
• Help maintain and update research project timelines.  
• Assist with participant recruitment, communication, and data management for research studies involving FLFE customers.  
• Contribute to the development of the FLFE Research Gold Standard by helping ensure that rigorous and appropriate research methods are applied across all projects.  
• Support knowledge translation and dissemination efforts by helping adapt research findings for different audiences, including internal teams, referral partners, and FLFE customers.  
• Participate in brainstorming sessions on current and future research projects.  
• Provide research-informed resources and support to CSS and Free Trial team members to improve their ability to address customer questions related to research outcomes. 

Customer Support Specialist Responsibilities 

• Act as a primary contact for prospects on free trials, guiding them in understanding and appreciating FLFE services, and facilitating a seamless transition to paid services.  
• Establish and maintain positive, supportive relationships with FLFE subscribers, ensuring high customer satisfaction.  
• Monitor and respond to customer inquiries via email, phone, and social media in a timely, empathetic, and brand-aligned manner.  
• Serve as a knowledgeable resource for customers curious about FLFE research – sharing findings in a clear, accessible, and heart-centered way.  
• Assist with front desk and receptionist duties as needed, creating a welcoming experience for guests and callers.  
• Collaborate with fellow CSS and research team members to support shared goals and customer success. 

Qualifications and Attributes 

Education and Research Experience 

• Eligible to work in Canada. 
• A bachelor’s degree in a relevant field, such as health sciences, psychology, biology, or social sciences. Graduate-level studies or a master’s degree are preferred. 
• Familiarity with research processes, including literature reviews, data collection, or research project support in an academic or industry setting. 
• Experience with qualitative and quantitative research methods – such as surveys, interviews, focus groups, statistical analysis, and thematic analysis – is strongly preferred. 
• Experience in usability testing and systems design is a strong asset. 

Communication and Technical Skills 

• Strong writing and editing skills, with the ability to translate technical or scientific material into clear, accessible language. 
• Fluency in English; additional languages are an asset. 
• Proficiency with everyday digital tools, including email, web browsers, word processing, spreadsheets, file management, video conferencing, and Microsoft Office. A minimum typing speed of 30 words per minute is required. 
• Comfort using social media platforms, including Instagram, Facebook, Twitter/X, and LinkedIn. 
• Experience in a customer-facing role and/or familiarity with customer relationship management (CRM) software is preferred. 
• Excellent communication, time management, and organizational skills. 
• Ability to understand and accurately communicate complex scientific, metaphysical, or esoteric concepts. 

Personal Qualities and Alignment 

• Comfort discussing consciousness, spirituality, meditation, and personal development. 
• A positive, collaborative approach and a genuine enjoyment of teamwork. 
• Strong critical thinking skills, paired with a holistic perspective that connects day-to-day work with FLFE’s values and goals. 
• Willingness to learn, grow, and adapt as the role and company evolve. 
• A desire to explore and support FLFE’s guiding question: “What is in the highest and best interest of all creation?” 
• A caring, grounded presence that brings compassion, respect, and kindness to interactions with subscribers and colleagues. 

What We Offer 

FLFE is a stable, rapidly growing organization committed to supporting your professional development and personal growth. We offer competitive compensation, comprehensive benefits, and a workplace where you can bring your whole self to work.

Our benefits and perks include:

• Hourly pay of $25–$30, based on experience and training. 
• Medical and dental benefits following successful completion of the probationary period. 
• Flexible work hours, as agreed upon with your supervisors. 
• Paid holidays. 
• Complimentary FLFE subscriptions for your home, phone, and hydration. 
• Comprehensive onboarding over several weeks, along with ongoing training in research tools, customer support practices, and FLFE services. Additional learning opportunities include personal development, leadership, sales, and business. 
• Opportunities for career growth and advancement within the Research Department and across FLFE. 
• A welcoming workplace that encourages you to bring your whole self – including your spiritual path – to your work. 
• A thoughtfully designed office with standing desks, air and water filtration, natural lighting, and a pantry stocked with organic tea and coffee.