Flight Centre - QA Engineer - Toronto, ON
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Job no: 533443-A
Brand: Product and Technology
Work type: Full time
Location: Ontario
Categories: Digital and Technology
QA Engineer
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
To learn more about Flight Centre Travel Group please click HERE
About The Opportunity
Join our Digital Workplace team and play a critical role in delivering high-quality solutions that support our global Onboarding and Customer Success teams. As a QA Engineer, you'll work at the intersection of quality, automation, and innovation, helping ensure every release is reliable, scalable, and ready for users around the world.
This is a hands-on opportunity to build automated testing capabilities, reduce manual regression effort, and influence quality practices across platforms including Nintex K2, Microsoft Power Platform, and Salesforce. You'll collaborate closely with Developers, Business Analysts, and Support teams while leveraging AI-assisted testing approaches to improve coverage and efficiency.
Key Responsibilities
- Design, build, and execute test plans and test cases across Digital Workplace platforms and applications.
- Develop and maintain reusable automated test frameworks, shared helpers, and data-driven test scenarios.
- Reduce manual regression testing through repeatable, code-based automation practices.
- Utilize AI-assisted tools to generate test scenarios, prepare test data, and create reusable automated tests.
- Review and validate AI-generated outputs against requirements, business rules, and expected outcomes.
- Collaborate with Developers and Business Analysts to translate requirements into effective test coverage.
- Lead QA planning and execution across functional, integration, regression, and deployment testing activities.
- Support UAT readiness, including test data preparation, defect triage, retesting, and release preparation.
- Validate deployments within QA environments, including configuration, integrations, environment variables, and service account verification.
- Design and maintain reusable test data, environment pre-checks, and reset processes that support repeatable testing.
- Integrate automated regression tests and evaluation processes into delivery pipelines where applicable.
- Maintain test execution configurations and ensure results are accessible for investigation and deployment decisions.
- Log, track, prioritize, and manage defects through resolution.
- Validate fixes and provide release-readiness summaries outlining test outcomes, known issues, and residual risk.
- Maintain representative evaluation cases for AI-enabled solutions and assess outcomes against expected behaviors.
- Rerun evaluations following changes to prompts or AI agent functionality and document results.
- Create and maintain test documentation, test cases, known issues logs, and QA artifacts within Notion.
- Monitor quality metrics including defect trends, coverage gaps, test stability, execution efficiency, and AI-related costs.
- Recommend continuous improvements to testing reliability, automation coverage, quality processes, and release confidence.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Experience & Qualifications
- Previous experience in a QA Engineer, Test Engineer, or similar software quality assurance role.
- Demonstrated experience designing, building, and maintaining automated testing frameworks.
- Experience creating reusable helpers, automated test scripts, and data-driven testing scenarios.
- Experience with scripting, API, or command-line tools for test data management and validation.
- Exposure to tools such as Playwright, Postman, Power Platform CLI, Dataverse Web API, Salesforce APIs, or similar technologies.
- Experience performing functional, integration, regression, and deployment testing.
- Strong understanding of defect management and release validation processes.
- Experience working with AI-assisted testing tools or evaluating AI-driven solutions is desirable.
- Exposure to Nintex K2, Microsoft Power Platform, and/or Salesforce is highly desirable.
- Strong analytical, problem-solving, and risk-based testing skills.
- Excellent written and verbal communication skills with technical and non-technical stakeholders.
- Ability to manage sensitive customer information and apply appropriate data privacy practices.
- Familiarity with Notion or similar documentation platforms is advantageous.
- ISTQB or equivalent testing certification is desirable but not required.
- Ability to collaborate effectively across global teams and support multiple regions.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
Location – Toronto, Canada
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $65,000 - $85,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
This posting reflects an active vacancy that we are currently seeking to fill.
We welcome applications from candidates with diverse experiences
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®:
World’s Top Disability Inclusive Business
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