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Added 3 hours ago
Operations Coordinator
Hudson Entry & Automation
London, ON
$55,000 to $75,000 CAD / year
Full-time
You sit between the customer, the service manager, the technicians, and the project team. A call or an email comes in. You turn it into a scheduled job, a clear quote, a clean invoice, and…
Added 3 hours ago
GIS Project Manager – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Full-time
The GIS Project Manager supports the delivery of enterprise geographic information system (GIS) initiatives across land-focused programs. This role is ideal for a delivery-oriented…
Added 3 hours ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Senior Project Manager/Leader to support the Agency’s Customer Experience (CX) Team and the Patients Before Paperwork (Pb4P) portfolio. The successful…
Added 3 hours ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Senior Project Manager/Leader to support the Agency’s Customer Experience (CX) Team and the Patients Before Paperwork (Pb4P) portfolio. The successful…
Added 3 hours ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
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Added 5 hours ago
Station Design Manager
SYSTRA Canada
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Full-time
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GIS Project Manager – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
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Added 5 hours ago
General Manager (Contract)
Indigo Books & Music
Thunder Bay, ON
$57,000 to $93,000 CAD / year
Full-time
The General Manager is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for leading a team of…
Added 5 hours ago
Cabot Revelstoke Mountain Lodge - Housekeeping - Laundry Operations Manager
Northland Properties
Revelstoke, BC
The Laundry Operations Manager oversees all laundry operations, ensuring the highest standards of cleanliness, quality, and efficiency for all linens, uniforms, and guest laundry services.…
Added 7 hours ago
Sector Design Deputy Manager – ALTO project / Cadence
SYSTRA
Montreal, QC
Full-time
Reporting to Sector Manager in support of the Co-Development Phase of the Alto High-Speed Rail (HSR) programme, the Deputy Sector Manager performs a vital technical role in assisting the…
Added 7 hours ago
Station Design Manager
SYSTRA
Montreal, QC
Full-time
The Station Design Manager will lead and coordinate the multidisciplinary design of rail stations and associated facilities across all project stages. The Station Design Manager is…
Added 7 hours ago
GIS Project Manager – ALTO project / Cadence
SYSTRA
Montreal, QC
Full-time
The GIS Project Manager supports the delivery of enterprise geographic information system (GIS) initiatives across land-focused programs. This role is ideal for a delivery-oriented…
Added 11 hours ago
Sector Design Deputy Manager – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Full-time
Reporting to Sector Manager in support of the Co-Development Phase of the Alto High-Speed Rail (HSR) programme, the Deputy Sector Manager performs a vital technical role in assisting the…
Added 15 hours ago
Principal Forward Deployed Engineer
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Toronto, ON
Full-time · Other
The FDE Practice Manager is responsible for setting and elevating the Forward Deployed Engineering (FDE) capability across McCain, ensuring a high standard of technical excellence, business…
Added 16 hours ago
Talent Acquisition Advisor
Colliers International
Toronto, ON
…a proactive and strategic approach to sourcing and pipeline development, excelling in a fast-paced environment while anticipating future hiring…
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Power Plant Engineer, Facilities
Manufacturing Job Site
Guelph, ON
Internship
Under the direction of the Facilities Manager, the Power Plant Engineer is responsible for the inspection, maintenance, troubleshooting, and repair of the facility’s main infrastructure…
Added 22 hours ago
Manager, Collections
Rogers Bank
Milton, ON
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 22 hours ago
Manager, Collections
Rogers Bank
New Minas, NS
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 22 hours ago
Manager, Collections
Rogers Bank
Prince George, BC
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 22 hours ago
Manager, Collections
Rogers Bank
Orangeville, ON
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 22 hours ago
Manager, Collections
Rogers Bank
Bowmanville, ON
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 22 hours ago
Manager, Collections
Rogers Bank
Whitchurch-Stouffville, ON
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 22 hours ago
Assistant Store Manager
Rexall Pharmacy Group LTD
Hamilton, ON
Full-time
The Role: Assistant Store Manager - 12 Month Contract
Added 1 day ago
PHN with BScN (French Language Designated)- Immunization
Windsor-Essex County Health Unit
Windsor, ON
Supports organizational excellence and readiness by contributing to professional development, emergency response, and continuous quality improvement.
Added 1 day ago
Manager, Operations Services
H&R Block Canada
Calgary, AB
Full-time
As the Manager, Operations Services, you will play a key role in supporting operational excellence across the organization. Reporting to the AVP, Operations, you will work closely with…

Flight Centre

Envoyage - General Manager, Canada - Toronto, ON

Quebec, QC, Canada

Pay: For this position, we anticipate offering an annual salary of $175,000 - $200,000 Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
Posting language: English
Posted: Aug 27, 2026

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Original job description

General Manager, Canada

We want everyone to live life by the compass, not by the clock. Envoyage is a global network of experienced, entrepreneurial travel advisors and agencies across the world. As part of Flight Centre Travel Group (FCTG), we’ve got the breadth, reach and expertise to equip travel businesses with everything needed to succeed. We know that just as every trip is unique, so is every travel business. This is why we’ve created Envoyage with travel advisors in mind. Our goal is to be the home and the heart of the travel industry for the independent world and to build an unparalleled offering you can tap into as much or as little as you need to succeed, grow and thrive.

FCTG, headquartered in Brisbane, Australia, is one of the world’s largest travel retailers and corporate travel managers, with operations in 23 countries and a presence in over 90 through independent networks. Since opening its first shop in 1982, FCTG has remained committed to its purpose: “to open up the world for those who want to see,” creating unforgettable travel experiences for people worldwide.

Please click here to learn more about Envoyage and Flight Centre Travel Group

About The Opportunity

Envoyage is a fast-growing global network of travel entrepreneurs spanning the USA, Canada, Australia, New Zealand, and South Africa. With exceptional growth and a strong trajectory ahead, we are seeking a strategic and commercially focused General Manager to lead Envoyage Canada into its next phase of success.

In this leadership role, you will have ultimate responsibility for business growth, profitability, customer engagement, and operational excellence across the Canadian network. You will lead a high-performing team, influence industry partners, and play a key role in shaping both local and global strategy. This is an opportunity to make a significant impact while working alongside an ambitious global leadership team.

Key Responsibilities

Drive profitable market share growth across the independent travel sector, with a focus on acquiring new agents and agencies.
Lead high-value sales opportunities and negotiations, articulating the Envoyage value proposition to prospective members.
Monitor the competitive landscape and identify growth opportunities and potential risks.
Lead and develop the National Sales Director and BDM team to achieve ambitious sales and growth targets.
Maintain ultimate accountability for the Envoyage Canada P&L.
Oversee business operations to ensure service excellence, member retention, and operational efficiency.
Drive commercial decision-making to maximize profitability and support revenue growth.
Collaborate with Product and Supply teams to optimize channel strategies and focus on high-margin opportunities.
Ensure accurate supplier reconciliations and revenue collection processes.
Develop and implement scalable growth strategies that support long-term profitability.
Identify, monitor, and mitigate business risks while ensuring compliance with relevant legislation and regulations.
Drive customer satisfaction through effective use of NPS, CSAT, and other performance metrics.
Create and execute customer engagement initiatives that strengthen community and increase share of wallet.
Resolve business challenges with a balance of customer and commercial outcomes.
Lead, coach, mentor, and develop a high-performing and engaged team.
Align team goals and resources with Envoyage and FCTG strategic priorities.
Embed Envoyage CVPs and Brand DNA throughout the organization.
Establish clear plans, goals, and performance expectations.
Provide coaching and performance management support where required.
Communicate openly, consistently, and transparently across the business.
Foster an AI-forward culture by embedding AI tools and ways of working to improve efficiency and capability.
Build and maintain strong relationships with suppliers, industry partners, and stakeholders.
Attend industry events and remain informed on market trends and opportunities.
Contribute to local and global strategic planning with senior leadership.
Deliver regular reporting on business performance, risks, opportunities, and strategic initiatives.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Experience & Qualifications

Proven senior leadership experience with responsibility for business growth and operational performance.
Demonstrated success leading sales teams and driving profitable market share growth.
Strong experience with P&L management and commercial decision-making.
Exceptional presentation, influencing, and negotiation skills.
Experience developing and executing growth strategies within a scalable business environment.
Strong understanding of customer engagement, retention, and satisfaction metrics such as NPS and CSAT.
Experience leading cross-functional teams and managing multiple priorities simultaneously.
Demonstrated ability to coach, mentor, and develop high-performing teams.
Strong risk management and compliance awareness.
Experience building relationships with suppliers, partners, and industry stakeholders.
Strategic thinker with strong analytical and problem-solving capabilities.
Knowledge of the travel industry, particularly within the independent agency sector, is highly desirable.
Experience leading teams through change and technology adoption, including AI-enabled ways of working.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses

Location – Toronto, ON

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Have questions about this opportunity? Reach out to our recruitment team at  [email protected]

For this position, we anticipate offering an annual salary of $175,000 - $200,000 Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]

🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®: World’s Top Disability Inclusive Business

#LI-KB1#ENVCA#LI-Onsite

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More about this job

Responsibilities

The General Manager is responsible for driving profitable market share growth, managing the Canadian P&L, and overseeing operational excellence across the Envoyage network. They will lead high-performing teams, execute growth strategies, and foster strong relationships with industry partners and stakeholders.

Requirements

Candidates must possess proven senior leadership experience with a strong background in P&L management, sales team development, and business growth strategy. A deep understanding of the travel industry and the ability to lead teams through change and technology adoption are highly desirable.

Skills

Strategic planning
P&L management
Sales leadership
Business growth
Negotiation
Team development
Operational excellence
Customer engagement
Risk management
Compliance
Analytical skills
Problem solving
Change management
AI-enabled workflows
Stakeholder management

Benefits

Paid time off
Travel perks and discounts
Health and wellness programs
Employee financial wellness services
Extended health care
Dental and vision insurance
Gender affirming care
Fertility care
Life insurance
Critical illness insurance
Long term disability insurance
Employee assistance program
RRSP/RPP with matching
Tuition reimbursement program
Employee share plan

Visa sponsorship

Not detected in the job text

Keywords

General Manager
Envoyage
Flight Centre Travel Group
Travel Industry
P&L Management
Sales Strategy
Business Development
Market Share Growth
NPS
CSAT
AI-forward culture
Strategic Planning
Operational Efficiency
Stakeholder Management
Leadership
Travel Advisors
Revenue Collection
Supplier Relations
Compliance
Performance Management

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