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SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added just now
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added just now
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 2 hours ago
BE
Senior Business Analyst
BC Energy Regulator
Victoria, BC
- Full-time
The Analyst leads the evaluation and interpretation of the BCER’s strategic business needs, translating them into actionable system requirements and process enhancements. This includes:
Added 4 hours ago
AE
Senior Analyst - Customer Marketing
American Express
Toronto, ON
- Full-time
Turn data into action. Measure campaign and channel performance, uncover insights, and translate what you learn into clear recommendations and next steps.
Added 4 hours ago
Research and Policy Analyst
Government of Alberta
AB
The Policy and Strategy Unit develops and advances policies, strategies, and initiatives that support Alberta’s entrepreneurs, small and medium-sized businesses, and regional economic…
Added 5 hours ago
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Regulatory Analyst
Saskatchewan Liquor & Gaming Authority (SLGA)
Regina, SK
- $91,140 to $118,168 CAD / year
- Temporary
The Regulatory Analyst is responsible for providing advice, options and recommendations on regulatory, legislative, policy, and operational aspects of SLGA’s charitable gaming regulatory…
Added 6 hours ago
TM
Program Analyst, PGME - Family Medicine
Toronto Metropolitan University
Toronto, ON
- Temporary
We are seeking a Program Analyst to support the Family Medicine residency and Enhanced Skills programs. The Program Analyst will provide advanced program, governance, project, and…
Added 7 hours ago
D
Senior Wind Energy Analyst
DNV
Toronto, ON
- Full-time
DNV Energy Systems' Renewables and Power Advisory Group is seeking a Senior Wind Energy Assessment Analyst to join our Wind Energy Assessment team.
Added 8 hours ago
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Added 8 hours ago
Contract Services Analyst
Government of Alberta
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Contract Analyst
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Calgary, AB
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Strategic Finance Manager
Pacific Blue Cross
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- $98,000 to $140,000 CAD / year
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You will be responsible for building and maintaining sophisticated multi-year financial models that translate project assumptions into meaningful financial outcomes. From forecasting and…
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Consultant, Compliance
CIBC
Toronto, ON
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Compliance & Global Regulatory Affairs (Compliance & GRA) helps our bank develop and execute a strong, proactive regulatory compliance and regulatory affairs strategy while effectively…
Added 9 hours ago
L
Compensation Analyst
Ledcor
Vancouver, BC
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Ledcor is hiring a Compensation Analyst to play a central role in the execution and administration of our compensation programs across a complex, multi-jurisdictional organization.…
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Financial Analyst II
University Health Network
Toronto, ON
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The Cancer Clinical Research Unit has a mandate to lead and promote clinical research within the PMH Cancer Program through standardization of processes and encouraging a culture of…
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Decision Support Analyst II (Hybrid)
Health Sciences North
Sudbury, ON
Help drive decision making through data extraction, advanced analytics and reporting of key metrics to hospital staff and senior leaders. Work with programs and services across the hospital…
Added 11 hours ago
Business Analyst
Government of Alberta
AB
…ministry programs through the planning, development, delivery and operations of user-centered common platform services. The branch builds and develops common platforms and data services…
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Senior Financial Analyst, Store Design & Renewal
Canadian Tire Corporation
Toronto, ON · Retail City
- $82,000 to $95,000 CAD / year
- Full-time
The Senior Financial Analyst, Store Design & Renewal is a highly visible finance partner supporting investment and financial decision-making across Canadian Tire's Store Design & Renewal…
Added 13 hours ago
CA
Sales Systems Analyst
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Blacks Harbour, NB
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The Sales Systems Analyst is responsible for supporting and enhancing the technology, systems, and processes used by the Sales Operations and Commercial teams. This role works closely with…
Added 15 hours ago
FC
FLIGHT CENTRE - APPLICATION SUPPORT ANALYST - TORONTO, ON
Flight Centre Travel Group Canada
ON · Ontario, Canada
- Full-time
Categories: Digital and Technology, Data and Business Intelligence
Added 15 hours ago
FC
FLIGHT CENTRE - APPLICATION SUPPORT ANALYST - VANCOUVER, BC
Flight Centre Travel Group Canada
BC · British Columbia, Canada
- Full-time
Categories: Digital and Technology, Data and Business Intelligence
Added 15 hours ago
AC
Project Analyst, Cultivation
Aurora Cannabis Inc.
Markham, ON
- $60,000 to $70,000 CAD / year
- Internship
Reporting to the Sr. Director, Global Cultivation Excellence, the Project Analyst –Cultivation will support strategic cultivation initiatives by combining strong project management,…
Added 16 hours ago
M
RQ00762 - Systems Analyst - Senior
Maarut
Toronto, ON
- Contract
solutions and applications to meet program/service goals and objectives
Added 21 hours ago
M
Marsh People and Investment - Compensation Consulting Analyst - Toronto - 2027 New Grads
Marsh
Toronto, ON
- Full-time
As a Compensation Analyst in the Workforce and Rewards practice, you will work with a broad range of clients and industries in a stimulating environment, participating as an integral member…

Flight Centre

Flight Centre - Application Support Analyst - Vancouver, BC

BC, Canada

For this position, we anticipate offering an annual salary of $55,000 - $75,000.

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Job details

Pay: For this position, we anticipate offering an annual salary of $55,000 - $75,000.
Posting language: English
Posted: Oct 20, 2026

Original job description

Application Support Analyst

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Flight Centre Travel Group (FCTG) is seeking a motivated and detail-oriented Level 2 Support Resource to join our Digital Workplace team. In this hands-on technical support role, you will provide triage, investigation, and resolution support across critical platforms used by our global Onboarding and Customer Success teams. You'll work closely with Business Analysts, Developers, and QA team members to diagnose issues across integrated systems, identify root causes, and ensure a seamless user experience. This is an exciting opportunity to develop expertise across platforms including Salesforce, Nintex K2, Microsoft Power Platform, and other Digital Workplace-managed applications while making a meaningful impact on business operations.

Key Responsibilities

Own incoming Salesforce Cases from technical triage through resolution or escalation.
Maintain accurate case categorisation, diagnostic evidence, actions taken, workarounds, and resolution details.
Diagnose and resolve Level 2 application and platform issues across supported systems.
Escalate issues to development or dependent platform teams with clear evidence, troubleshooting details, business impact, and required support.
Trace issues across integrated workflows using case history, application logs, workflow/run history, monitoring data, and system records.
Investigate failures across connected systems and determine appropriate resolution pathways.
Apply knowledge of Nintex K2, Microsoft Power Platform, Salesforce, APIs, and event-driven integrations to identify root causes.
Collaborate with Business Analysts, Developers, and QA teams to understand upcoming changes, known issues, and platform dependencies.
Create and maintain troubleshooting guides, knowledge articles, runbooks, and known-error documentation in Notion.
Communicate technical updates, resolutions, and workarounds clearly to non-technical users.
Identify high-impact incidents and support Major Incident processes, investigations, and recovery activities.
Analyse recurring issues and support trends to identify systemic problems and improvement opportunities.
Participate in fix validation, regression testing, release readiness activities, and operational handovers.
Maintain ownership of support cases while managing multiple requests against SLA requirements.
Support the secure and confidential handling of customer and account information.
Contribute to continuous improvement initiatives across support, training, documentation, and product teams.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

Previous experience in a Level 1 or Level 2 technical support, application support, or service desk role.
Experience working within an ITSM or ticketing environment, ideally Salesforce Case Management.
Strong written and verbal English communication skills.
Ability to communicate technical concepts effectively to non-technical audiences.
Experience troubleshooting complex issues across integrated systems.
Exposure to Nintex K2, Microsoft Power Platform, Salesforce, or other workflow/low-code platforms highly desirable.
Willingness and aptitude to learn multiple business-critical platforms.
Strong analytical and problem-solving skills.
Ability to determine when issues should be resolved, monitored, or escalated.
Experience working with application logs, workflow histories, API responses, monitoring tools, and system data.
Basic SQL or data-querying skills desirable.
Understanding of API-driven, automated, and event-driven processes desirable.
Experience creating and maintaining technical documentation, knowledge articles, and support guides.
Familiarity with Notion desirable.
Comfortable using AI-assisted tools while independently validating findings.
Experience handling sensitive customer and account data appropriately.
Strong organisational skills with the ability to manage multiple concurrent requests.
ITIL Foundation, Microsoft Power Platform Fundamentals, Salesforce Certified Associate, or similar certifications considered an advantage.
Availability to align with supported regional working hours.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses

Location – Vancouver, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Have questions about this opportunity? Reach out to our recruitment team at  fccareers@flightcentre.ca

For this position, we anticipate offering an annual salary of $55,000 - $75,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®: World’s Top Disability Inclusive Business

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More about this job

Responsibilities

The Application Support Analyst will provide Level 2 technical triage and resolution for critical platforms including Salesforce and Microsoft Power Platform. They will collaborate with developers and business analysts to diagnose integrated system issues and maintain comprehensive troubleshooting documentation.

Requirements

Candidates must have previous experience in a technical support or service desk role with strong analytical and problem-solving skills. Proficiency in troubleshooting integrated systems and familiarity with workflow or low-code platforms like Salesforce or Nintex K2 is highly desirable.

Skills

Salesforce
Technical support
Application support
Troubleshooting
Nintex K2
Microsoft Power Platform
API
SQL
ITSM
Case management
Data analysis
Documentation
Incident management
Communication
Problem solving

Benefits

Paid time off
Travel perks and discounts
Health and wellness programs
Extended health care
Dental and vision care
Gender affirming care
Fertility care
Life insurance
Critical illness insurance
Long term disability insurance
Employee assistance program
RRSP with matching
Tuition reimbursement
Employee share plan

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Nintex K2
Microsoft Power Platform
API
SQL
ITSM
Notion
Technical support
Application support
Incident management
Root cause analysis
Regression testing
Release readiness
Data querying
Workflow automation
Event-driven integration
Knowledge management
Runbooks
SLA management
Digital workplace

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