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Added 12 mins ago
E
Cloud RAN L1 SW Developer
Ericsson
Ottawa, ON
- Full-time
Apply AI/ML tools and techniques to accelerate development, improve performance, and explore intelligent automation opportunities.
Added 12 mins ago
E
Co op Agentic AI Development
Ericsson
Ottawa, ON
- Full-time
…aspect of Ericsson’s 5G Radio Access Network (RAN) software product development. The successful candidate will work as a member of the Test management and OTA team in…
Added 41 mins ago
FS
Hardware Designer
Fidus Systems
Canada
- Full-time
…Sciences and Medical Devices, Space and Satellite, Industrial Automation, Automotive, and Semiconductor engagements. You won't be limited to a single product or industry - your work will…
Added 41 mins ago
FS
PCB Layout Designer
Fidus Systems
Canada
- Full-time
…Life Sciences & Medical Devices, Space & Satellite, Industrial Automation, Automotive, and Semiconductor engagements. You won't be limited to a single product or industry - your work will…
Added 41 mins ago
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FPGA Designer
Fidus Systems
Canada
- Full-time
…Life Sciences & Medical Devices, Space & Satellite, Industrial Automation, Automotive, and Semiconductor engagements. You won't be limited to a single product or industry - your work will…
Added 56 mins ago
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Lead AI Developer (AI-Powered Applications)
OpenText
Waterloo, ON
- Full-time
Job: Lead AI Developer (AI-Powered Applications)
Added 1 hour ago
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AI Product and Automation Tool Developer
Croesus
Montreal, QC · Laval, QC
- Full-time
As a true technology catalyst, you don’t just maintain the status quo. You place intelligent automation, agentic engineering, and advanced test data management at the heart of our processes…
Added 1 hour ago
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Technical Lead, Innovation
Croesus
Montreal, QC · Laval, QC
- Full-time
…ship dramatically faster at the same quality by pushing AI and automation through how we work day to day: spec, CI/CD, testing, observability, tooling. Claude Code is our primary build…
Added 1 hour ago
C
Data Engineering Expert
Croesus
Montreal, QC · Laval, QC
- Full-time
…include portfolio management systems, portfolio rebalancing tools, and application programming interfaces (APIs). These solutions empower wealth management professionals to improve their…
Added 1 hour ago
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Technical Lead, Software Development
Croesus
Laval, QC
- Full-time
…include portfolio management systems, portfolio rebalancing tools, and application programming interfaces (APIs). These solutions empower wealth management professionals to improve their…
Added 1 hour ago
RS
Senior Full Stack Software Developer, RMJ
Redwood Software
ON
- $132,000 to $165,000 CAD / year
As a Senior Full Stack Software Developer, you will be responsible for leading the design, development, and delivery of scalable full-stack applications, shaping system architecture, and…
Added 1 hour ago
SF
CHEF D’ÉQUIPE, GESTION DES COMMANDES – OPÉRATIONS DE VENTE AU DÉTAIL // TEAM LEAD, RETAIL OPERATIONS ORDER MANAGEMENT
SharkNinja France
Montreal, QC
- Full-time
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the…
Added 2 hours ago
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Electro-Mechanical Technologist
Saltworks Technologies
Richmond, BC
- Full-time
…offers one of the longest runways for AI-driven productivity and automation, and Saltworks aims to be at the forefront of this shift. We provide the training, computational capacity, and…
Added 2 hours ago
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Product Developer (Hybrid)
Traction Rec
Vancouver, BC
- Full-time
We're looking for a Product Developer to join our team as we enter our next stage of growth. As a Product Developer, you'll play a central role in how we build best-in-class SaaS products…
Added 2 hours ago
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Cloud Architecture & Engineering, Director
PwC Canada
Toronto, ON
- Full-time
Guide the development and automation of cloud infrastructure using Infrastructure-as-Code (Terraform, CloudFormation, AWS CDK, ARM, etc.).
Added 2 hours ago
PC
Cloud Architecture & Engineering, Director
PwC Canada
Ottawa, ON
- Full-time
Guide the development and automation of cloud infrastructure using Infrastructure-as-Code (Terraform, CloudFormation, AWS CDK, ARM, etc.).
Added 2 hours ago
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Valve Assembler
Emerson
Brantford, ON
- Full-time
Operate power tools, drills, impact gun and manual hand tools. Use assembly jigs and any other tools and equipment that may be necessary.
Added 2 hours ago
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Cybersecurity Engineer - IAM
lululemon
Vancouver, BC
- Full-time
Develop security code and tools creating security platforms and libraries, scanners and detectors, security frameworks and policies, and security automation tools
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Electro-Mechanical Technologist
Saltworks Technologies: Industrial Water + Lithium
Richmond, BC
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Added 2 hours ago
Senior Consultant
Infosys
ON
Working knowledge of automation products like Pega, Appian, etc. is desired, with firsthand experience in process modeling with BPMN standards.
Added 3 hours ago
EI
User Experience Designer
ExcelGens, Inc.
QC · Saint-Laurent-de-l'Île-d'Orléans, QC
- Contract
…components for products that use AI, rather than simply using AI tools to generate design…
Added 3 hours ago
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Quality Management System Process Engineer
Roche
Mississauga, ON · Welwyn, SK · Canada Pharma Campus
- Full-time
…data and actionable quality insights. By leveraging digital tools, automation, and process engineering methodologies, you will streamline workflows, embed regulatory expectations into…
Added 3 hours ago
Developer Experience Engineer, AWS Developer Experience
Amazon
Vancouver, BC
- Experience building developer tools, CLI applications, IDE extensions, or workflow automation
Added 3 hours ago
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Technical Project Manager
Fidus Systems
Canada
- Full-time
…Life Sciences & Medical Devices, Space & Satellite, Industrial Automation, Automotive, and Semiconductor engagements. You won't be limited to a single product or industry - your work will…
Added 4 hours ago
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Intermediate Software Engineer
PointClickCare
Mississauga, ON
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Flight Centre

Flight Centre - Application Support Analyst - Vancouver, BC

BC, Canada

For this position, we anticipate offering an annual salary of $55,000 - $75,000.

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Job details

Pay: For this position, we anticipate offering an annual salary of $55,000 - $75,000.
Posting language: English
Posted: Oct 20, 2026

Original job description

Application Support Analyst

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Flight Centre Travel Group (FCTG) is seeking a motivated and detail-oriented Level 2 Support Resource to join our Digital Workplace team. In this hands-on technical support role, you will provide triage, investigation, and resolution support across critical platforms used by our global Onboarding and Customer Success teams. You'll work closely with Business Analysts, Developers, and QA team members to diagnose issues across integrated systems, identify root causes, and ensure a seamless user experience. This is an exciting opportunity to develop expertise across platforms including Salesforce, Nintex K2, Microsoft Power Platform, and other Digital Workplace-managed applications while making a meaningful impact on business operations.

Key Responsibilities

Own incoming Salesforce Cases from technical triage through resolution or escalation.
Maintain accurate case categorisation, diagnostic evidence, actions taken, workarounds, and resolution details.
Diagnose and resolve Level 2 application and platform issues across supported systems.
Escalate issues to development or dependent platform teams with clear evidence, troubleshooting details, business impact, and required support.
Trace issues across integrated workflows using case history, application logs, workflow/run history, monitoring data, and system records.
Investigate failures across connected systems and determine appropriate resolution pathways.
Apply knowledge of Nintex K2, Microsoft Power Platform, Salesforce, APIs, and event-driven integrations to identify root causes.
Collaborate with Business Analysts, Developers, and QA teams to understand upcoming changes, known issues, and platform dependencies.
Create and maintain troubleshooting guides, knowledge articles, runbooks, and known-error documentation in Notion.
Communicate technical updates, resolutions, and workarounds clearly to non-technical users.
Identify high-impact incidents and support Major Incident processes, investigations, and recovery activities.
Analyse recurring issues and support trends to identify systemic problems and improvement opportunities.
Participate in fix validation, regression testing, release readiness activities, and operational handovers.
Maintain ownership of support cases while managing multiple requests against SLA requirements.
Support the secure and confidential handling of customer and account information.
Contribute to continuous improvement initiatives across support, training, documentation, and product teams.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

Previous experience in a Level 1 or Level 2 technical support, application support, or service desk role.
Experience working within an ITSM or ticketing environment, ideally Salesforce Case Management.
Strong written and verbal English communication skills.
Ability to communicate technical concepts effectively to non-technical audiences.
Experience troubleshooting complex issues across integrated systems.
Exposure to Nintex K2, Microsoft Power Platform, Salesforce, or other workflow/low-code platforms highly desirable.
Willingness and aptitude to learn multiple business-critical platforms.
Strong analytical and problem-solving skills.
Ability to determine when issues should be resolved, monitored, or escalated.
Experience working with application logs, workflow histories, API responses, monitoring tools, and system data.
Basic SQL or data-querying skills desirable.
Understanding of API-driven, automated, and event-driven processes desirable.
Experience creating and maintaining technical documentation, knowledge articles, and support guides.
Familiarity with Notion desirable.
Comfortable using AI-assisted tools while independently validating findings.
Experience handling sensitive customer and account data appropriately.
Strong organisational skills with the ability to manage multiple concurrent requests.
ITIL Foundation, Microsoft Power Platform Fundamentals, Salesforce Certified Associate, or similar certifications considered an advantage.
Availability to align with supported regional working hours.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses

Location – Vancouver, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Have questions about this opportunity? Reach out to our recruitment team at  fccareers@flightcentre.ca

For this position, we anticipate offering an annual salary of $55,000 - $75,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®: World’s Top Disability Inclusive Business

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More about this job

Responsibilities

The Application Support Analyst will provide Level 2 technical triage and resolution for critical platforms including Salesforce and Microsoft Power Platform. They will collaborate with developers and business analysts to diagnose integrated system issues and maintain comprehensive troubleshooting documentation.

Requirements

Candidates must have previous experience in a technical support or service desk role with strong analytical and problem-solving skills. Proficiency in troubleshooting integrated systems and familiarity with workflow or low-code platforms like Salesforce or Nintex K2 is highly desirable.

Skills

Salesforce
Technical support
Application support
Troubleshooting
Nintex K2
Microsoft Power Platform
API
SQL
ITSM
Case management
Data analysis
Documentation
Incident management
Communication
Problem solving

Benefits

Paid time off
Travel perks and discounts
Health and wellness programs
Extended health care
Dental and vision care
Gender affirming care
Fertility care
Life insurance
Critical illness insurance
Long term disability insurance
Employee assistance program
RRSP with matching
Tuition reimbursement
Employee share plan

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Nintex K2
Microsoft Power Platform
API
SQL
ITSM
Notion
Technical support
Application support
Incident management
Root cause analysis
Regression testing
Release readiness
Data querying
Workflow automation
Event-driven integration
Knowledge management
Runbooks
SLA management
Digital workplace

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