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Added 23 mins ago
H
Site Civil Section Manager
HDR
Toronto, ON · Richmond Hill, ON
- Full-time
…you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect, and thrive. From high-performance data centers driving the…
Added 23 mins ago
AM
Director Digital Solutions & Business Growth
Arc Mercer
Barrie, ON
- Full-time
Empower Simcoe is searching for a bold, visionary Director Digital Solutions & Business Growth to drive our digital revolution! In this high-impact role, you will spearhead our innovation…
Added 23 mins ago
M
CRM Project Manager
Monks
Toronto, ON
- Full-time
Lead project teams to follow best practices related to work product delivery, documentation, and communication, meeting project needs and client expectations.
Added 1 hour ago
C
Partner Delivery Project Manager
Ciena
Ottawa, ON
- Full-time
You will lead the planning, execution, and transition of partner delivery initiatives supporting supply chain infrastructure, fulfillment delivery, and integrated systems. Working across IT…
Added 1 hour ago
C
Senior Mobile Solutions Lead
Cognizant
Toronto, ON
- $60,000 to $95,000 CAD / year
- Full-time
We are seeking an experienced 6-10 years of experience Senior Mobile Solutions Lead to drive the design and development of mobile and backend solutions supporting the Life & Annuities…
Added 1 hour ago
DC
Senior Environmental Engineer or Geoscientist
Dillon Consulting Limited
London, ON
- Full-time
We’re looking for a technical leader, trusted advisor and problem solver with a safety-first mindset and the desire to build strong teams to lead Ontario-based contaminated sites projects.
Added 2 hours ago
Flight Centre - Business Analyst - Toronto, ON
Flight Centre
ON
Experience collaborating with developers, technical leads, and cross-functional delivery teams.
Added 2 hours ago
Flight Centre - Business Analyst - Vancouver, BC
Flight Centre
BC
Experience collaborating with developers, technical leads, and cross-functional delivery teams.
Added 4 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
…inspections, and related services through the implementation of a new digital permitting platform, enhancing efficiency, transparency, and customer service for residents, businesses, and…
Added 4 hours ago
2L
Business Development Lead
247 Labs
Toronto, ON
- Full-time
…solutions, web and mobile applications, AI-powered systems, and digital transformation services. For over 13 years, the team has supported organizations in healthcare, finance, insurance,…
Added 4 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 5 hours ago
M
Développeur(euse) Web Fullstack
Mirego
Montreal, QC · Quebec, QC
- Full-time
- You collaborate on the design and delivery of world-class digital products, including web applications, Cloud Native services, and back-end integrations.
Added 5 hours ago
M
Cybersecurity Architect
Manulife
Toronto, ON
- Full-time
…segment. This Architect works with other architects, engineers, technical SMEs, and operational support staff both within IT and other business units to provide and maintain solutions that…
Added 6 hours ago
S
Technology Manager
Skip
Oakville, ON
- Full-time
Just Eat Takeaway is seeking a Technology Manager to lead and grow the Delivery as a Service team (DaaS) within our Logistics Pillar (Logistics Services).
Added 8 hours ago
LI
Software Developer - API
Lotus IT Solutions
Toronto, ON
- Contract
The Government Services Integration Cluster (Ministry of Public and Business Service Delivery and Procurement) is seeking a Senior Software Developer – API to join their team onsite in…
Added 8 hours ago
OT
Consultant
Open Text Corporation
Richmond Hill, ON
- Other
A Consultant at OpenText is more than just a technical delivery role. You will play a critical part in helping customers and their trading partners successfully connect, communicate, and…
Added 8 hours ago
OT
Principal Systems Architect (Copilot Architect)
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
…architecture, development, and deployment direction of sustainable technical and application solutions. You will translate complex business requirements into target architectures, lead…
Added 9 hours ago
II
Director, AI Applications Development
iVedha Inc.
Toronto, ON
- Full-time
iVedha Inc. is hiring Director - AI Applications Development, where you'll lead the AI Applications Development function and guide a high-performing team of AI engineers, developers, and…
Added 10 hours ago
K
Senior Consultant - Cybersecurity, Strategy & Transformation
KPMG
Vancouver, BC · Victoria, BC
- Full-time
Hands-on participation in the digital and technical aspects of a broad range of engagements including design and implementation of security strategies and solutions. Work alongside seasoned…
Added 10 hours ago
A
Digital Transformation Project Manager
Affinity
Surrey, BC
- Contract
We are seeking an experienced Project Manager (PM) to join our Digital Transformation Program, a multi-year initiative modernizing business systems, processes, and data capabilities across…
Added 10 hours ago
TM
Ice Cream Process Engineer
The Magnum Ice Cream Company
ON · Simcoe, ON
- Full-time
Process engineers also lead/co-ordinate the deployment of digital activities in the factories. The focus will be on enabling our manufacturing sites to deploy appropriate, standardized…
Added 10 hours ago
2L
Sales Account Manager
247 Labs
Toronto, ON
- Full-time
Ability to work on-site in Toronto, ON, and coordinate with cross-functional technical and delivery teams.
Added 10 hours ago
F
Director, Measurement & Analytics
Flywheel
Toronto, ON
- Full-time
Lead and contribute to the delivery of client projects and engagements, ensuring high-quality outputs and actionable insights and recommendations that align with client objectives
Added 11 hours ago
N
Sr. Advisor, Procurement Operations
Nutrien
Calgary, AB
- Full-time
Lead in the operationalization and provide expert guidance to end-users on P2P processes and digital tools, including SAP S/4HANA, Ariba Guided Buying, and Candex
Added 11 hours ago
N
Sr. Advisor, Procurement Operations
Nutrien
Saskatoon, SK
- Full-time
Lead in the operationalization and provide expert guidance to end-users on P2P processes and digital tools, including SAP S/4HANA, Ariba Guided Buying, and Candex

Flight Centre

Flight Centre - Business Analyst - Toronto, ON

ON, Canada

For this position, we anticipate offering an annual salary of $70,000 - $90,000.

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Job details

Pay: For this position, we anticipate offering an annual salary of $70,000 - $90,000.
Posting language: English
Posted: Oct 20, 2026

Original job description

Business Analyst

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Join Flight Centre Travel Group’s Digital Workplace Team and play a key role in shaping the tools and platforms that support our global Onboarding and Customer Success teams. This is an exciting opportunity for an analytical and detail-oriented Business Analyst who enjoys solving business problems, uncovering insights, and translating stakeholder needs into meaningful outcomes. You’ll collaborate closely with Product Managers, Developers, QA resources, and business stakeholders to ensure solutions deliver measurable business value. If you thrive in a fast-paced environment where communication, critical thinking, and continuous improvement are valued, we’d love to hear from you.

Key Responsibilities

Gather and analyze business context through stakeholder engagement, process documentation, support records, operational evidence, and business communications.
Complete Project Analysis for new products and Change Request Analysis for enhancements to existing platforms.
Document current-state processes, business impacts, risks, dependencies, and feasibility considerations.
Structure work into business-outcome-focused Epics and produce comprehensive Business Analysis documentation.
Define and document business requirements, expected outcomes, acceptance criteria, and key success measures.
Write detailed acceptance criteria using Given/When/Then methodology.
Provide business-impact data, supporting evidence, and scope recommendations to assist prioritization decisions.
Leverage approved AI tools to improve analysis quality, identify gaps, validate requirements, and challenge assumptions while maintaining accountability for final outputs.
Facilitate requirements workshops, walkthroughs, and stakeholder discussions.
Ensure approved business decisions and requirements are accurately documented before design commences.
Support Design, Development, QA, and UAT activities by providing timely business clarification and requirement updates.
Participate in design reviews to confirm alignment between solutions and approved business outcomes.
Lead UAT planning, execution, defect management, retesting activities, and final business sign-off.
Maintain complete and traceable requirements, decisions, and documentation within Notion.
Maintain process maps and delivery flows using approved modeling tools.
Review support cases, usage trends, recurring issues, and feedback to identify opportunities for improvement.
Apply sound judgement when handling customer, business, operational, and system information.
Communicate effectively across technical and non-technical audiences, global regions, and multiple time zones.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

Previous experience as a Business Analyst, ideally within enterprise SaaS, CRM, low-code, automation, or digital workplace environments.
Demonstrated experience producing structured business analysis from problem definition through implementation and UAT.
Strong experience writing Given/When/Then acceptance criteria.
Experience maintaining traceability between business requirements, design decisions, testing, and sign-off activities.
Proven ability to synthesize complex, incomplete, or conflicting information into clear business requirements.
Strong understanding of business analysis methodologies and stakeholder management practices.
Experience collaborating with developers, technical leads, and cross-functional delivery teams.
Experience using AI tools to support requirements analysis, validation, or quality review.
Experience using Notion or similar requirements and documentation platforms.
Exposure to Nintex K2, Microsoft Power Platform, Salesforce, or comparable workflow and automation platforms.
Knowledge of Dataverse, Azure, integrations, Azure DevOps, GitHub, or similar technologies is advantageous.
Experience with Lucidchart or comparable process-modeling tools is preferred.
Excellent written and verbal communication skills.
Strong facilitation, stakeholder engagement, and problem-solving skills.
Ability to manage confidential and sensitive information appropriately.
CBAP, PMI-PBA, or related Business Analysis certification is advantageous.
Ability to collaborate across global time zones, including occasional early morning or evening meetings.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses

Location – Toronto, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Have questions about this opportunity? Reach out to our recruitment team at  fccareers@flightcentre.ca

For this position, we anticipate offering an annual salary of $70,000 - $90,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®: World’s Top Disability Inclusive Business

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More about this job

Responsibilities

The Business Analyst will gather and analyze business requirements to support global Onboarding and Customer Success teams. They will collaborate with cross-functional teams to document processes, define acceptance criteria, and lead UAT activities to ensure measurable business value.

Requirements

Candidates should have experience as a Business Analyst, ideally within enterprise SaaS or automation environments. Proficiency in writing acceptance criteria, using documentation platforms like Notion, and strong stakeholder management skills are required.

Skills

Business analysis
Stakeholder engagement
Process documentation
Requirements gathering
Acceptance criteria
Given/When/Then methodology
User acceptance testing
Notion
Process modeling
Data analysis
Problem solving
Communication
Facilitation
Workflow automation
SaaS
CRM

Benefits

Extended health care
Dental care
Vision care
Gender affirming care
Fertility care
Life insurance
AD&D insurance
Critical illness insurance
Long term disability insurance
Employee assistance program
RRSP/RPP with matching
Tuition reimbursement program
Employee share plan
Paid time off
Travel perks and discounts
Health and wellness programs

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
SaaS
CRM
Automation
Digital Workplace
Notion
Nintex K2
Microsoft Power Platform
Salesforce
Dataverse
Azure
Azure DevOps
GitHub
Lucidchart
CBAP
PMI-PBA
UAT
Process Mapping
Stakeholder Management
Requirements Analysis
Epics
Change Request Analysis
Project Analysis
Workflow Automation
Travel Industry

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