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Added 1 hour ago
C
Partner Delivery Project Manager
Ciena
Ottawa, ON
- Full-time
Experience enabling AI, automation, or digital productivity solutions and driving stakeholder adoption and measurable outcomes.
Added 1 hour ago
M
Quality Engineer Lead
Manulife
Waterloo, ON
- Full-time
…engineered across our technology platforms. You will lead the design and scaling of automated testing solutions, embed quality‑first practices across the software development lifecycle, and…
Added 1 hour ago
Flight Centre - Business Analyst - Toronto, ON
Flight Centre
ON
Join Flight Centre Travel Group’s Digital Workplace Team and play a key role in shaping the tools and platforms that support our global Onboarding and Customer Success teams. This is an…
Added 1 hour ago
Flight Centre - Business Analyst - Vancouver, BC
Flight Centre
BC
Join Flight Centre Travel Group’s Digital Workplace Team and play a key role in shaping the tools and platforms that support our global Onboarding and Customer Success teams. This is an…
Added 2 hours ago
B
Global Relationship Manager- 3
BrightClaim
ON
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 3 hours ago
B
Staff Software Engineer - Full-Stack, Solution Architecture
Blazesoft
Concord, ON
- Full-time
Proven track record of delivering robust solutions within tight, fixed timeframes - quality and speed together, not one at the expense of the other.
Added 3 hours ago
M
Senior Software Engineer - Credit Commercial Engineering
Marqeta
Remote, Canada
- Full-time
- Remote
Marqeta is seeking a skilled Senior Software Engineer to contribute to the design and delivery of software solutions on our Credit Commercial Engineering Team. In this role, you will take…
Added 3 hours ago
OA
PRODUCTION OPERATOR-Techniseal, Candiac QC
Oldcastle APG
Candiac, QC
- Other
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for…
Added 3 hours ago
A
Ingénieur En Automatisation
Actalent
Terrebonne, QC
- $45 to $70 CAD / hour
- Contract
…d'automatisation pour les centres de distribution à l'international. Ses solutions combinent la mécanique, l'automatisation, la robotique, les convoyeurs et les logiciels afin d'optimiser…
Added 4 hours ago
Vibration Technician
Lakeside Controls
Thunder Bay, ON
Lakeside Process Controls Ltd. (‘Lakeside’) is recognized as a market leader, providing complete automation solutions to a wide range of industries. Our capabilities in process management…
Added 4 hours ago
Panel Builder
Eclipse Automation
Cambridge, ON
Eclipse Automation delivers cutting-edge custom automated manufacturing solutions across multiple industries. We combine advanced automation expertise with digital innovation to create…
Added 4 hours ago
M
Cybersecurity Architect
Manulife
Toronto, ON
- Full-time
The Cybersecurity Architect is responsible for supporting projects that apply new and existing technologies and solutions to solve business needs in the cybersecurity space, for the US…
Added 4 hours ago
Q
FY27 Intern - High-Speed Electrical and Optical Systems Validation Co-Op - Canada (4 months)
Qualcomm
Ottawa, ON
- Full-time
Qualcomm relentlessly innovates transforming businesses, enriching lives and fortifying societies. Our solutions are pivotal in crafting a smarter, interconnected world. Building on our…
Added 4 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 5 hours ago
Technician, Combustion Services - Intermediate
Lakeside Controls
Hamilton, ON
Lakeside Process Controls Ltd. (‘Lakeside’) is recognized as a market leader, providing complete automation solutions to a wide range of industries. Our capabilities in process management…
Added 5 hours ago
ST
Senior Chemical Process Engineer
Saltworks Technologies
Richmond, BC
- $110,000 to $150,000 CAD / year
- Full-time
…Engineering team leads the design of lithium concentration and refining plants and advanced industrial water treatment systems. You will be involved at a strategic level with our customers…
Added 5 hours ago
A
Chargé De Projets Automatisations
Actalent
Boisbriand, QC
- $40 to $60 CAD / hour
- Contract
The Automation Project Manager plays a key role in deploying and optimizing automated systems within a modern manufacturing plant. This person stays current with the latest automation…
Added 5 hours ago
A
Ingenieur Systemes V&V
Actalent
Sainte-Anne-de-Bellevue, QC
- $50 to $80 CAD / hour
- Contract
We are seeking Payload System Verification and Validation Engineers to support advanced satellite payload development programs. The team is expanding significantly, with approximately 30…
Added 5 hours ago
BT
Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
We are seeking a Full-Stack Developer with a strong passion for user experience, modern interface design, and application development. The successful candidate will be responsible for…
Added 5 hours ago
EI
Software Engineer
Ecolab Inc.
Calgary, AB
- Full-time
Demonstrated understanding of software architecture and experience designing practical, maintainable solutions.
Added 6 hours ago
TA
AI Product Manager
Tiger Analytics
Canada
- Full-time
…analytics to embrace Generative AI, agentic AI, intelligent automation, and cloud-native data platforms. A global presence across North America, Latin America, Europe, and…
Added 6 hours ago
GS
IT Operations Lead
Giatec Scientific Inc.
Ottawa, ON
- Full-time
Giatec Scientific Inc. is a global leader in smart concrete testing technologies, bringing real-time data, AI, and IoT solutions to jobsites worldwide. Our core products - SmartRock®,…
Added 7 hours ago
OT
Sr. IT Software Developer
Open Text Corporation
Waterloo, ON
- Other
As a Sr. IT Software Developer (Digital Fullstack), you will independently deliver full-stack and platform capabilities for OpenText's digital experience ecosystem. You will work across…
Added 8 hours ago
TC
Senior Sharepoint Developer
Tata Consultancy Services
Vancouver, BC
- Full-time
The person will be responsible for working with business analysts, architects, technical leads and end users to understand requirements, design SharePoint based solutions, implement…
Added 8 hours ago
Q
FY27 Intern - Camera HW ASIC Verification Intern - Canada (12 or 16 months)
Qualcomm
Vancouver, BC
- Full-time
Qualcomm relentlessly innovates transforming businesses, enriching lives and fortifying societies. Our solutions are pivotal in crafting a smarter, interconnected world. Building on our…

Flight Centre

Flight Centre - Business Analyst - Vancouver, BC

BC, Canada

For this position, we anticipate offering an annual salary of $70,000 - $90,000.

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Job details

Pay: For this position, we anticipate offering an annual salary of $70,000 - $90,000.
Posting language: English
Posted: Oct 20, 2026

Original job description

Business Analyst

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Join Flight Centre Travel Group’s Digital Workplace Team and play a key role in shaping the tools and platforms that support our global Onboarding and Customer Success teams. This is an exciting opportunity for an analytical and detail-oriented Business Analyst who enjoys solving business problems, uncovering insights, and translating stakeholder needs into meaningful outcomes. You’ll collaborate closely with Product Managers, Developers, QA resources, and business stakeholders to ensure solutions deliver measurable business value. If you thrive in a fast-paced environment where communication, critical thinking, and continuous improvement are valued, we’d love to hear from you.

Key Responsibilities

Gather and analyze business context through stakeholder engagement, process documentation, support records, operational evidence, and business communications.
Complete Project Analysis for new products and Change Request Analysis for enhancements to existing platforms.
Document current-state processes, business impacts, risks, dependencies, and feasibility considerations.
Structure work into business-outcome-focused Epics and produce comprehensive Business Analysis documentation.
Define and document business requirements, expected outcomes, acceptance criteria, and key success measures.
Write detailed acceptance criteria using Given/When/Then methodology.
Provide business-impact data, supporting evidence, and scope recommendations to assist prioritization decisions.
Leverage approved AI tools to improve analysis quality, identify gaps, validate requirements, and challenge assumptions while maintaining accountability for final outputs.
Facilitate requirements workshops, walkthroughs, and stakeholder discussions.
Ensure approved business decisions and requirements are accurately documented before design commences.
Support Design, Development, QA, and UAT activities by providing timely business clarification and requirement updates.
Participate in design reviews to confirm alignment between solutions and approved business outcomes.
Lead UAT planning, execution, defect management, retesting activities, and final business sign-off.
Maintain complete and traceable requirements, decisions, and documentation within Notion.
Maintain process maps and delivery flows using approved modeling tools.
Review support cases, usage trends, recurring issues, and feedback to identify opportunities for improvement.
Apply sound judgement when handling customer, business, operational, and system information.
Communicate effectively across technical and non-technical audiences, global regions, and multiple time zones.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

Previous experience as a Business Analyst, ideally within enterprise SaaS, CRM, low-code, automation, or digital workplace environments.
Demonstrated experience producing structured business analysis from problem definition through implementation and UAT.
Strong experience writing Given/When/Then acceptance criteria.
Experience maintaining traceability between business requirements, design decisions, testing, and sign-off activities.
Proven ability to synthesize complex, incomplete, or conflicting information into clear business requirements.
Strong understanding of business analysis methodologies and stakeholder management practices.
Experience collaborating with developers, technical leads, and cross-functional delivery teams.
Experience using AI tools to support requirements analysis, validation, or quality review.
Experience using Notion or similar requirements and documentation platforms.
Exposure to Nintex K2, Microsoft Power Platform, Salesforce, or comparable workflow and automation platforms.
Knowledge of Dataverse, Azure, integrations, Azure DevOps, GitHub, or similar technologies is advantageous.
Experience with Lucidchart or comparable process-modeling tools is preferred.
Excellent written and verbal communication skills.
Strong facilitation, stakeholder engagement, and problem-solving skills.
Ability to manage confidential and sensitive information appropriately.
CBAP, PMI-PBA, or related Business Analysis certification is advantageous.
Ability to collaborate across global time zones, including occasional early morning or evening meetings.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses

Location – Vancouver, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Have questions about this opportunity? Reach out to our recruitment team at  fccareers@flightcentre.ca

For this position, we anticipate offering an annual salary of $70,000 - $90,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®: World’s Top Disability Inclusive Business

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More about this job

Responsibilities

The Business Analyst will gather and analyze business requirements to support global Onboarding and Customer Success teams. They will facilitate requirements workshops, document processes, and lead UAT activities to ensure solutions deliver measurable business value.

Requirements

Candidates should have experience as a Business Analyst in enterprise SaaS or digital workplace environments, with proficiency in writing acceptance criteria. Strong facilitation, problem-solving skills, and familiarity with process-modeling tools and automation platforms are required.

Skills

Business analysis
Stakeholder engagement
Process documentation
Requirements gathering
Acceptance criteria
Given/When/Then methodology
UAT planning
Defect management
Process modeling
Data analysis
Notion
Lucidchart
Salesforce
Microsoft Power Platform
Azure DevOps
GitHub

Benefits

Extended health care
Dental care
Vision care
Gender affirming care
Fertility care
Life insurance
AD&D insurance
Critical illness insurance
Long term disability insurance
Employee assistance program
RRSP/RPP with matching
Tuition reimbursement program
Employee share plan
Travel perks and discounts
Paid volunteer day
Diversity day

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
SaaS
CRM
Automation
Digital Workplace
Epics
UAT
Notion
Nintex K2
Microsoft Power Platform
Salesforce
Dataverse
Azure
Azure DevOps
GitHub
Lucidchart
CBAP
PMI-PBA
Stakeholder Management
Process Mapping
Requirements Traceability
Change Request Analysis
Project Analysis
Acceptance Criteria
Given/When/Then

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