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Added 1 hour ago
B
Systems Analyst II
BGIS
Markham, ON
- Full-time
The System Analyst II will lead the management and maintenance of key data center and network infrastructure to ensure successful realization of operational targets. As someone who has…
Added 1 hour ago
Flight Centre - Business Analyst - Toronto, ON
Flight Centre
ON
Apply sound judgement when handling customer, business, operational, and system information.
Added 1 hour ago
Flight Centre - Business Analyst - Vancouver, BC
Flight Centre
BC
Apply sound judgement when handling customer, business, operational, and system information.
Added 3 hours ago
MD
Facilities and Operations Leader - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Represent the division on special projects involving leased space, such as technology upgrades, space redesign, and building or grounds improvements.
Added 4 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 5 hours ago
P
Infrastructure Analyst
Procom
Richmond, BC
- $63,750 to $85,000 CAD / year
- Full-time
On behalf of our technology client, Procom is searching for an Infrastructure Analyst for a permanent role. This position is onsite at our client’s Richmond, British Columbia office.
Added 7 hours ago
A
Senior SAP Programmer Analyst TRBK
ATB
Remote, Canada
- Full-time
- Remote
…functionality. The Senior Developer is accountable for maintaining system quality, performance, and transparency throughout the entire development…
Added 7 hours ago
MC
Oracle EPM Analyst
MMC Corporate
Toronto, ON
- Other
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Added 8 hours ago
BS
Quality Systems Analyst I
Boston Scientific
Ottawa, ON
- Full-time
The Quality Systems Analyst I will gain exposure to a variety of quality system processes, which may include nonconformance management, corrective and preventive action (CAPA), change…
Added 8 hours ago
Sr. Business Process Analyst, Logistics
Tenstorrent
Toronto, ON
We’re looking for a Sr. Business Process Analyst, Logistics to design, document, and improve the systems and workflows that move our products around the world. You will work at the…
Added 9 hours ago
BS
Quality Systems Analyst I
Boston Scientific
Ottawa, ON
- Full-time
The Quality Systems Analyst I will gain exposure to a variety of quality system processes, which may include nonconformance management, corrective and preventive action (CAPA), change…
Added 10 hours ago
M
Oracle EPM Analyst
Marsh
Toronto, ON
- Full-time
We are seeking a talented individual to join our IT Product Development team at Marsh as an Oracle EPM Analyst .This role will be based in Toronto. This is a hybrid role that has a…
Added 10 hours ago
E
Sr Advisor IT Systems
Enbridge
Calgary, AB
- Full-time
Post-secondary degree in Business, Computer Science, Information Technology, Engineering, or a related discipline. Equivalent combinations of education and experience will be considered.
Added 10 hours ago
Technology Analyst Student
PCL Construction
Edmonton, AB
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Added 11 hours ago
MC
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Canada
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Technical Business Analyst – Syndigo / PIM / MDM
Added 11 hours ago
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Tax Technology Analyst, e- Invoicing
lululemon
Vancouver, BC
- Full-time
…business to support various growth Initiatives. We understand our technology ecosystem to enable a deep understanding of how financial Information and processes are captured as it relates…
Added 11 hours ago
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Application Analyst
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AB · Edmonton, AB
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University degree in Computer Science, Computer Engineering, Information Technology, or a related discipline, plus 4 years of related experience.
Added 12 hours ago
FS
Business Analyst, Pension
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Toronto, ON
- Full-time
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Added 12 hours ago
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Senior IT Business Systems Analyst
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Reporting to the Director of Technical Solutions within Application Delivery, the Senior IT Business Systems Analyst will bridge business needs with technology solutions through all phases…
Added 12 hours ago
IE
Analyst, Business
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IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 13 hours ago
Business Performance Analyst
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Toronto, ON
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IC
Business Analyst
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Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- $41 to $62 CAD / hour
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The project requires an experienced Business Analyst with strong Agile/Scrum experience to bridge business needs and technology delivery. The role will lead requirements management from…
Added 13 hours ago
T
Senior Market Risk Analyst (5622)
TD
Toronto, ON
- Full-time
Work closely with the Trading desk, PC, Finance, Project and Technology, providing expert knowledge and support to simulated exposure, credit spread & xVA analysis and system implementation.
Added 13 hours ago
NC
Senior GIS Analyst (PFT) (CUPE 80.26) internal
Norfolk County
Remote, Canada
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Monitor the GIS technology environment including all desktop GIS and GIS related software on Application/Database servers within the overall network infrastructure, Investigate and resolve…

Flight Centre

Flight Centre - Business Analyst - Vancouver, BC

BC, Canada

For this position, we anticipate offering an annual salary of $70,000 - $90,000.

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Job details

Pay: For this position, we anticipate offering an annual salary of $70,000 - $90,000.
Posting language: English
Posted: Oct 20, 2026

Original job description

Business Analyst

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Join Flight Centre Travel Group’s Digital Workplace Team and play a key role in shaping the tools and platforms that support our global Onboarding and Customer Success teams. This is an exciting opportunity for an analytical and detail-oriented Business Analyst who enjoys solving business problems, uncovering insights, and translating stakeholder needs into meaningful outcomes. You’ll collaborate closely with Product Managers, Developers, QA resources, and business stakeholders to ensure solutions deliver measurable business value. If you thrive in a fast-paced environment where communication, critical thinking, and continuous improvement are valued, we’d love to hear from you.

Key Responsibilities

Gather and analyze business context through stakeholder engagement, process documentation, support records, operational evidence, and business communications.
Complete Project Analysis for new products and Change Request Analysis for enhancements to existing platforms.
Document current-state processes, business impacts, risks, dependencies, and feasibility considerations.
Structure work into business-outcome-focused Epics and produce comprehensive Business Analysis documentation.
Define and document business requirements, expected outcomes, acceptance criteria, and key success measures.
Write detailed acceptance criteria using Given/When/Then methodology.
Provide business-impact data, supporting evidence, and scope recommendations to assist prioritization decisions.
Leverage approved AI tools to improve analysis quality, identify gaps, validate requirements, and challenge assumptions while maintaining accountability for final outputs.
Facilitate requirements workshops, walkthroughs, and stakeholder discussions.
Ensure approved business decisions and requirements are accurately documented before design commences.
Support Design, Development, QA, and UAT activities by providing timely business clarification and requirement updates.
Participate in design reviews to confirm alignment between solutions and approved business outcomes.
Lead UAT planning, execution, defect management, retesting activities, and final business sign-off.
Maintain complete and traceable requirements, decisions, and documentation within Notion.
Maintain process maps and delivery flows using approved modeling tools.
Review support cases, usage trends, recurring issues, and feedback to identify opportunities for improvement.
Apply sound judgement when handling customer, business, operational, and system information.
Communicate effectively across technical and non-technical audiences, global regions, and multiple time zones.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

Previous experience as a Business Analyst, ideally within enterprise SaaS, CRM, low-code, automation, or digital workplace environments.
Demonstrated experience producing structured business analysis from problem definition through implementation and UAT.
Strong experience writing Given/When/Then acceptance criteria.
Experience maintaining traceability between business requirements, design decisions, testing, and sign-off activities.
Proven ability to synthesize complex, incomplete, or conflicting information into clear business requirements.
Strong understanding of business analysis methodologies and stakeholder management practices.
Experience collaborating with developers, technical leads, and cross-functional delivery teams.
Experience using AI tools to support requirements analysis, validation, or quality review.
Experience using Notion or similar requirements and documentation platforms.
Exposure to Nintex K2, Microsoft Power Platform, Salesforce, or comparable workflow and automation platforms.
Knowledge of Dataverse, Azure, integrations, Azure DevOps, GitHub, or similar technologies is advantageous.
Experience with Lucidchart or comparable process-modeling tools is preferred.
Excellent written and verbal communication skills.
Strong facilitation, stakeholder engagement, and problem-solving skills.
Ability to manage confidential and sensitive information appropriately.
CBAP, PMI-PBA, or related Business Analysis certification is advantageous.
Ability to collaborate across global time zones, including occasional early morning or evening meetings.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses

Location – Vancouver, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Have questions about this opportunity? Reach out to our recruitment team at  fccareers@flightcentre.ca

For this position, we anticipate offering an annual salary of $70,000 - $90,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®: World’s Top Disability Inclusive Business

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More about this job

Responsibilities

The Business Analyst will gather and analyze business requirements to support global Onboarding and Customer Success teams. They will facilitate requirements workshops, document processes, and lead UAT activities to ensure solutions deliver measurable business value.

Requirements

Candidates should have experience as a Business Analyst in enterprise SaaS or digital workplace environments, with proficiency in writing acceptance criteria. Strong facilitation, problem-solving skills, and familiarity with process-modeling tools and automation platforms are required.

Skills

Business analysis
Stakeholder engagement
Process documentation
Requirements gathering
Acceptance criteria
Given/When/Then methodology
UAT planning
Defect management
Process modeling
Data analysis
Notion
Lucidchart
Salesforce
Microsoft Power Platform
Azure DevOps
GitHub

Benefits

Extended health care
Dental care
Vision care
Gender affirming care
Fertility care
Life insurance
AD&D insurance
Critical illness insurance
Long term disability insurance
Employee assistance program
RRSP/RPP with matching
Tuition reimbursement program
Employee share plan
Travel perks and discounts
Paid volunteer day
Diversity day

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
SaaS
CRM
Automation
Digital Workplace
Epics
UAT
Notion
Nintex K2
Microsoft Power Platform
Salesforce
Dataverse
Azure
Azure DevOps
GitHub
Lucidchart
CBAP
PMI-PBA
Stakeholder Management
Process Mapping
Requirements Traceability
Change Request Analysis
Project Analysis
Acceptance Criteria
Given/When/Then

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