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Added 1 hour ago
SP
Senior Digital Designer, Marketing
Stormtech Performance Apparel
Markham, ON
- Full-time
Partner with agency partners where they remain the lead on larger campaigns, advanced email work, journey creative, digital systems, or overflow support.
Added 2 hours ago
M
CRM Project Manager
Monks
Toronto, ON
- Full-time
Monks is a trusted Salesforce Consulting Partner helping organizations grow faster and create deeper customer connections through their CRM platforms. We are seeking a highly motivated and…
Added 4 hours ago
T
Senior New Business Account Executive
Tailscale
Toronto, ON
- Full-time
Manage and organize your activities, pipeline, and forecast in Gong and Salesforce
Added 4 hours ago
Flight Centre - Business Analyst - Toronto, ON
Flight Centre
ON
Lead UAT planning, execution, defect management, retesting activities, and final business sign-off.
Added 4 hours ago
Flight Centre - Business Analyst - Vancouver, BC
Flight Centre
BC
Lead UAT planning, execution, defect management, retesting activities, and final business sign-off.
Added 6 hours ago
MI
Associate Project Manager and Consultant
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Toronto, ON
- Full-time
Micronetbd Inc. is a SOC 2 Type II, SAM and NJ MBE certified Salesforce Ridge (Silver) Partner and DocuSign Consulting Partner, headquartered in Hamilton, New Jersey, with an office in…
Added 6 hours ago
Senior AI Applied Value Architect
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Canada
…journey using the Celonis Context Model. Working alongside Lead and Principal VEs, you will combine technical execution with consulting and project management. As an AI-fluent operator,…
Added 6 hours ago
Applied AI Value Architect
Celonis
Canada
…journey using the Celonis Context Model. Working alongside Lead and Principal VEs, you will combine technical execution with consulting and project management. As an AI-fluent operator,…
Added 13 hours ago
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Senior Software Engineer – AI Agents
lululemon
Vancouver, BC
- Full-time
As a Senior Software Engineer – AI Agents, you will lead the design and implementation of complex software systems and features spanning multiple services and components, establishing…
Added 14 hours ago
MC
SAP OTC Service Delivery Manager – Projects & Enhancements (36082)
Myticas Consulting
Toronto, ON
- Contract
The Service Delivery Manager will be an experienced and seasoned SAP OTC lead with strong project and integration management capability. The resource will be responsible for leading small…
Added 14 hours ago
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AI GTM and Automation Specialist
Maplesoft
Waterloo, ON
- Full-time
Lead & Account Intelligence: Use CRM data, engagement signals and account research to identify and prioritize prospects. Improve targeting, lead scoring and personalization.
Added 14 hours ago
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Customer Success Manager - Core Clouds
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Toronto, ON
- Full-time
…workforce and a trusted advisor, identifying and addressing both technical and business concerns and aligning them strategically with customer priorities, projects, and…
Added 14 hours ago
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Account Development Representative II
Samsara
Ottawa, ON · Kanata, ON
- Full-time
6 Months experience with Salesforce, LI Sales Navigator, ZoomInfo.
Added 14 hours ago
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Account Development Representative II
Samsara
Calgary, AB
- Full-time
6 Months experience with Salesforce, LI Sales Navigator, ZoomInfo.
Added 14 hours ago
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Account Development Representative II
Samsara
Ottawa, ON
- Full-time
6 Months experience with Salesforce, LI Sales Navigator, ZoomInfo.
Added 14 hours ago
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Account Development Representative II
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6 Months experience with Salesforce, LI Sales Navigator, ZoomInfo.
Added 15 hours ago
Senior IT Business Systems Analyst
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Lead and facilitate cross-functional discovery sessions, workshops and walkthroughs, communicating complex business and technology requirements clearly across both technical and…
Added 15 hours ago
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Senior Salesforce Developer
Docebo
Remote, Canada
- $90,800 to $121,000 CAD / year
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- Remote
Our Salesforce org is the system of record for how Docebo sells, renews and serves customers. It carries CPQ, document generation, e-signature, provisioning and billing integrations, and a…
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Salesforce Consultant
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Lead the setup, configuration, and customization of Salesforce Data Cloud to meet client needs.
Added 16 hours ago
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
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Added 16 hours ago
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
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Added 16 hours ago
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
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Added 16 hours ago
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Salesforce QA
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Project: The Canadian Banking Business Group is working on a large-scale Salesforce Integration into multiple platforms. The group is searching for a strong hands-on Automation lead to…
Added 16 hours ago
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nCino Consultant
Delpath
Toronto, ON
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Added 16 hours ago
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
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Flight Centre

Flight Centre - Business Analyst - Vancouver, BC

BC, Canada

For this position, we anticipate offering an annual salary of $70,000 - $90,000.

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Job details

Pay: For this position, we anticipate offering an annual salary of $70,000 - $90,000.
Posting language: English
Posted: Oct 20, 2026

Original job description

Business Analyst

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Join Flight Centre Travel Group’s Digital Workplace Team and play a key role in shaping the tools and platforms that support our global Onboarding and Customer Success teams. This is an exciting opportunity for an analytical and detail-oriented Business Analyst who enjoys solving business problems, uncovering insights, and translating stakeholder needs into meaningful outcomes. You’ll collaborate closely with Product Managers, Developers, QA resources, and business stakeholders to ensure solutions deliver measurable business value. If you thrive in a fast-paced environment where communication, critical thinking, and continuous improvement are valued, we’d love to hear from you.

Key Responsibilities

Gather and analyze business context through stakeholder engagement, process documentation, support records, operational evidence, and business communications.
Complete Project Analysis for new products and Change Request Analysis for enhancements to existing platforms.
Document current-state processes, business impacts, risks, dependencies, and feasibility considerations.
Structure work into business-outcome-focused Epics and produce comprehensive Business Analysis documentation.
Define and document business requirements, expected outcomes, acceptance criteria, and key success measures.
Write detailed acceptance criteria using Given/When/Then methodology.
Provide business-impact data, supporting evidence, and scope recommendations to assist prioritization decisions.
Leverage approved AI tools to improve analysis quality, identify gaps, validate requirements, and challenge assumptions while maintaining accountability for final outputs.
Facilitate requirements workshops, walkthroughs, and stakeholder discussions.
Ensure approved business decisions and requirements are accurately documented before design commences.
Support Design, Development, QA, and UAT activities by providing timely business clarification and requirement updates.
Participate in design reviews to confirm alignment between solutions and approved business outcomes.
Lead UAT planning, execution, defect management, retesting activities, and final business sign-off.
Maintain complete and traceable requirements, decisions, and documentation within Notion.
Maintain process maps and delivery flows using approved modeling tools.
Review support cases, usage trends, recurring issues, and feedback to identify opportunities for improvement.
Apply sound judgement when handling customer, business, operational, and system information.
Communicate effectively across technical and non-technical audiences, global regions, and multiple time zones.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

Previous experience as a Business Analyst, ideally within enterprise SaaS, CRM, low-code, automation, or digital workplace environments.
Demonstrated experience producing structured business analysis from problem definition through implementation and UAT.
Strong experience writing Given/When/Then acceptance criteria.
Experience maintaining traceability between business requirements, design decisions, testing, and sign-off activities.
Proven ability to synthesize complex, incomplete, or conflicting information into clear business requirements.
Strong understanding of business analysis methodologies and stakeholder management practices.
Experience collaborating with developers, technical leads, and cross-functional delivery teams.
Experience using AI tools to support requirements analysis, validation, or quality review.
Experience using Notion or similar requirements and documentation platforms.
Exposure to Nintex K2, Microsoft Power Platform, Salesforce, or comparable workflow and automation platforms.
Knowledge of Dataverse, Azure, integrations, Azure DevOps, GitHub, or similar technologies is advantageous.
Experience with Lucidchart or comparable process-modeling tools is preferred.
Excellent written and verbal communication skills.
Strong facilitation, stakeholder engagement, and problem-solving skills.
Ability to manage confidential and sensitive information appropriately.
CBAP, PMI-PBA, or related Business Analysis certification is advantageous.
Ability to collaborate across global time zones, including occasional early morning or evening meetings.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses

Location – Vancouver, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Have questions about this opportunity? Reach out to our recruitment team at  fccareers@flightcentre.ca

For this position, we anticipate offering an annual salary of $70,000 - $90,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®: World’s Top Disability Inclusive Business

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More about this job

Responsibilities

The Business Analyst will gather and analyze business requirements to support global Onboarding and Customer Success teams. They will facilitate requirements workshops, document processes, and lead UAT activities to ensure solutions deliver measurable business value.

Requirements

Candidates should have experience as a Business Analyst in enterprise SaaS or digital workplace environments, with proficiency in writing acceptance criteria. Strong facilitation, problem-solving skills, and familiarity with process-modeling tools and automation platforms are required.

Skills

Business analysis
Stakeholder engagement
Process documentation
Requirements gathering
Acceptance criteria
Given/When/Then methodology
UAT planning
Defect management
Process modeling
Data analysis
Notion
Lucidchart
Salesforce
Microsoft Power Platform
Azure DevOps
GitHub

Benefits

Extended health care
Dental care
Vision care
Gender affirming care
Fertility care
Life insurance
AD&D insurance
Critical illness insurance
Long term disability insurance
Employee assistance program
RRSP/RPP with matching
Tuition reimbursement program
Employee share plan
Travel perks and discounts
Paid volunteer day
Diversity day

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
SaaS
CRM
Automation
Digital Workplace
Epics
UAT
Notion
Nintex K2
Microsoft Power Platform
Salesforce
Dataverse
Azure
Azure DevOps
GitHub
Lucidchart
CBAP
PMI-PBA
Stakeholder Management
Process Mapping
Requirements Traceability
Change Request Analysis
Project Analysis
Acceptance Criteria
Given/When/Then

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