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Flight Centre

Flight Centre - Corporate Benefits Consultant - Toronto, ON

ON, Canada

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Job details

Experience: Minimum 2 years’ experience in travel sales
Posting language: English
Posted: Oct 27, 2026

Original job description

Love travel. Love great conversations. Love the thrill of closing a sale.
Sound like you?

Ready to take your travel career in a new direction? Join Flight Centre Corporate Benefits (FCCB), a specialist team connecting employees of corporate partners with expert leisure travel advice, exclusive travel benefits, and exceptional customer experiences.

This is an exciting opportunity for a commercially minded Travel Consultant who thrives on building relationships, creating memorable travel experiences, and growing a profitable book of business. Working within an established corporate referral network, you'll leverage repeat business opportunities while delivering exceptional service and driving sales success.

You'll be part of a collaborative, high-performing team focused on customer loyalty, profitable growth, and delivering personalised travel solutions that make a real impact.

To learn more about Flight Centre please click HERE

About the opportunity

As a Flight Centre Corporate Benefits Consultant, you will work full time, on site in one of our retail stores on a rotating roster across a 7 day trade. This is a target driven sales role where success is measured through KPIs, revenue, conversion, and customer satisfaction.

You will take ownership of the customer journey from first enquiry through to booking and follow up, selling complete travel solutions - not just flights.

What You Will Be Doing

Manage leisure travel enquiries from employees, executives, and customers referred through the corporate network.
Build strong customer relationships that drive loyalty, repeat business, and referrals.
Deliver a consultative, high-touch travel sales experience tailored to customer needs.
Sell a broad range of travel products including flights, accommodation, cruises, tours, packages, and tailor-made itineraries.
Take ownership of individual sales, commission, conversion, and margin performance.
Proactively manage customer enquiries and sales opportunities through consistent follow-up.
Maximise booking value through appropriate recommendations of preferred partners, travel insurance, and additional travel products.
Develop a sustainable customer portfolio through proactive engagement and repeat business strategies.
Identify opportunities to improve customer value while maintaining profitable travel solutions.
Represent FCCB professionally with customers and internal referral partners.
Promote awareness of FCCB travel benefits across existing corporate partnerships.
Build strong relationships with Corporate Traveller, Corporate Sales, and internal referral networks.
Identify opportunities for cross-brand referrals including leisure groups and business travel opportunities.
Maintain accurate customer records, activities, and opportunities within Salesforce and other business systems.
Ensure timely responses, quality quotations, effective follow-up, and exceptional customer communication.
Participate in team meetings, coaching sessions, supplier training, and professional development activities.
Demonstrate strong operational discipline, compliance, and commitment to customer outcomes.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

What Success Looks Like in This Role

You enjoy working toward targets and are motivated by results and commission
You are confident asking for the booking and closing the sale
You balance great customer experience with delivering results
You stay organized, resilient, and positive when things get busy

What We’re Looking For

Minimum 2 years’ experience in travel sales
Proven ability to build and maintain long-term customer relationships.
Excellent verbal and written communication skills.
Strong commercial awareness and understanding of margin, conversion, and profitable selling.
Experience proactively managing enquiries and sales pipelines.
Confidence handling complex, premium, and multi-product travel enquiries.
Strong organisational and time-management skills.
Ability to work independently within a virtual team environment.
Positive, solutions-focused mindset with adaptability to new systems and technology.
Experience with Salesforce or similar CRM platforms is advantageous.
Previous experience supporting corporate-connected customers, premium leisure travel, or complex itineraries is preferred.

What You’ll Get in Return

Competitive base salary plus uncapped commission
Clear performance metrics and transparent earning potential
Career progression opportunities across Flight Centre’s global brands
Industry travel discounts and opportunities to experience the products you sell
A performance driven team environment that celebrates results and development

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses

Don’t Miss Out! Apply now for one of the best adventures you’ll ever have.

Location – Toronto, Canada

This posting reflects an active vacancy that we are currently seeking to fill.

Have questions about this opportunity? Reach out to our recruitment team at  fccareers@flightcentre.ca

For this position, we anticipate offering an annual salary of $45,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $45,000 - $68,000. The annual salary range listed represents the total compensation package, excluding benefits.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®: World’s Top Disability Inclusive Business

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More about this job

Responsibilities

Manage leisure travel enquiries from corporate partners and build strong customer relationships to drive loyalty and repeat business. Sell a broad range of travel products while maximizing booking value and maintaining accurate customer records in Salesforce.

Requirements

Requires a minimum of 2 years of experience in travel sales with a proven ability to build and maintain long-term customer relationships. Candidates must possess excellent communication skills, commercial awareness, and the ability to work independently in a target-driven environment.

Skills

Travel sales
Sales closing
Consultative selling
Salesforce
CRM
Time management
Communication skills
Commercial awareness
Lead management
Customer service
Itinerary planning
Upselling
Target achievement
Relationship building

Benefits

Paid time off
Travel discounts
Health and wellness programs
Employee financial wellness services
Extended health care
Dental care
Vision care
Gender affirming care
Fertility care
Life insurance
Critical illness insurance
Long term disability insurance
Employee assistance program
RRSP/RPP matching
Tuition reimbursement
Employee share plan

Visa sponsorship

Not detected in the job text

Keywords

Travel Consultant
Corporate Benefits
Sales
Customer Service
Leisure Travel
Salesforce
CRM
KPIs
Revenue
Conversion
Travel Insurance
Itineraries
Commission
Corporate Partnerships
Retail
Target Driven
Customer Loyalty
Professional Development
Diversity and Inclusion
Corporate Social Responsibility

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