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Added 5 mins ago
Automation Specialist
Spartan Controls Ltd.
Edmonton, AB
…automation solutions. The successful candidate will report to the Manager, Control Systems Lifecycle…
Added 5 mins ago
CG
Junior Survey Technologist (Office)
Challenger Geomatics
AB · Edmonton, AB
- Full-time
…responsible for processing field data & interpreting various engineering plan; as well as quality control and review of data pertaining to the various published products of the Geomatics…
Added 20 mins ago
Lead, Technical Services
MongoDB
Toronto, ON
…growing list but currently include products such as Atlas, Cloud Manager, and Compass. Join our team and be at the forefront of innovation and creativity as we scale cloud deployments for…
Added 20 mins ago
G
Principal AI Solutions Architect, Customer Success
Genesys
AB · Toronto, ON · ON · Quebec, QC
- Full-time
Strong architecture and software development background, including experience with integrations, APIs, testing, deployment practices, and enterprise solution design
Added 20 mins ago
Product Operations Manager
Brex
Vancouver, BC
…banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend…
Added 35 mins ago
M(
Director of Platform Engineering
MaintainX (An Autodesk Company)
Remote, Canada
- $173,000 to $254,000 CAD / year
- Full-time
- Remote
We're looking for an Engineering Director to lead MaintainX's Platform division. Platform owns the seven foundational teams every product engineer builds on: AI Builder, DevOps, Compliance,…
Added 49 mins ago
PL
SCADA and Communications Specialist
PSG leadership Inc.
Ajax, ON
- Full-time
The SCADA & Communication Coordinator works independently and under the direction of the Manager, Technology and Security Operations. Provides full installation, operation, maintenance, and…
Added 49 mins ago
TC
VAM And LMS BSA
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
…in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer…
Added 49 mins ago
X
Digital Sales Engineer / Market Development Manager-Automation-Flygt
Xylem
Montreal, QC
- Full-time
We're Hiring a Digital Sales Engineer / Market Development Manager!
Added 49 mins ago
N
Senior Implementation Consultant
Nakisa
Montreal, QC
- Full-time
Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE). Our cloud platform powers mission-critical…
Added 49 mins ago
AC
Project Coordinator
Asco Construction Ltd
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting directly to the Project Manager, the Project Coordinator is part of the project execution team, responsible for planning, coordinating, implementing, and safely delivering ASCO’s…
Added 49 mins ago
K
Staff Technical Program Manager
Kaseya
Vancouver, BC
- Full-time
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive…
Added 50 mins ago
Liaison Engineer
Westerkirk
Calgary, AB
Develop substantiation for design changes and work with the Engineering Manager to prioritize work activities.
Added 50 mins ago
T
System Engineering Sub-Discipline Manager, Halifax NS
Thales
Halifax, NS
- Full-time
The Systems Engineering Sub-Discipline Manager provides System Engineering support throughout the project life cycle from requirements analysis and design, through development, integration,…
Added 50 mins ago
T
Data Scientist II
TD
Toronto, ON
- Full-time
Collaborate with other partners, such as data and business analysts, software engineer, data engineers, and application developers to develop scalable and sustainable data science solutions…
Added 1 hour ago
M
Network Engineer
Moneris
Toronto, ON
- Full-time
Reporting Relationship: You will report to the Senior Manager, Network Infrastructure.
Added 1 hour ago
A
Senior Product Manager, Robot Platforms
Avidbots
Kitchener, ON
- Full-time
We are seeking an experienced Senior Product Manager to work alongside management on the roadmap for the Avidbots cleaning robot platforms - Neo, Neo 2W, and Kas. You will report directly…
Added 1 hour ago
F
Manager, Special Operations
Factor_
Toronto, ON
- Full-time
We are seeking a highly skilled and versatile Manager (Ops Tech), Special Operations, to join Factor (factormeals.ca), a healthy, ready-to-heat meal delivery service under HelloFresh. This…
Added 1 hour ago
J
Automation Manager
JLL
Burnaby, BC
- Full-time
We are seeking an experienced Automation Manager to design, develop, and implement automation control systems for industrial processes and warehouse distribution equipment. The role…
Added 1 hour ago
VC
Business Analyst
Valsoft Corporation
Remote, Canada
- $80,000 to $90,000 CAD / year
- Remote
…Professional Services Team, leading client engagements across TTG’s software…
Added 1 hour ago
M
Operations Project Manager
Miovision
Remote, Canada
- $75,000 to $100,000 CAD / year
- Full-time
- Remote
At Miovision, we are engineering the future of smart transportation, but to keep our internal operations moving at highway speeds, we need a highly adaptable Operations Project Manager.…
Added 1 hour ago
AN
Major Account Manager
Arista Networks
Toronto, ON
- Full-time
…advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our…
Added 1 hour ago
MP
Metallurgical Tech. 185331UO
Metal Processing Group, an Affiliate of The Heico Companies
L'Orignal, ON
- Full-time
Reporting to the Quality Manager, as a Metallurgical Technologist, you review and approve wire rod for releases to customers based on evaluation of own test results, tests from other QA…
Added 1 hour ago
SR
Senior Tax Manager
Swim Recruiting
Vancouver, BC
- $130,000 to $170,000 CAD / year
- Full-time
Reporting directly to the VP, Tax, this is a hands-on Senior Manager position combining corporate tax compliance, tax accounting and provisions with international tax, business partnering,…
Added 1 hour ago
EI
Mechanical and Electrical Manager
EBC Inc.
Greater Napanee, ON · Napanee, ON
- Full-time
We are looking for a Mechanical and Electrical Manager to join our building division on a project located in Napanee, Ontario. This role will play an important part in the project from…

FLiiP

Customer Success Manager

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 3-5 years of customer success, account management, or client-facing experience
Posting language: English
Posted: Oct 8, 2026

Original job description

About FLiiP

FLiiP is revolutionizing fitness business management through our all-in-one SaaS platform. As a seed-stage startup, we've recently raised over 4 million CAD and are scaling rapidly, aiming to 4x our growth over the next two years. We serve gyms, yoga studios, martial arts centers, and other fitness businesses with powerful software solutions that streamline operations and improve customer management. We're part of the Google for Startups Accelerator and backed by top investors.

Role Overview

We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness industry clients, ensure they achieve their business goals using FLiiP, and contribute to our rapid growth trajectory. You'll work closely with sales, product, and support teams to deliver exceptional customer experiences.

Guide new clients through the onboarding steps while transitioning from their previous software to FLiiP
Identify opportunities for account expansion and revenue generation within our customer base
Advise customers on how to improve their performance and their return on investment
Clearly communicate the benefits of new product features and ensure customers adopt them quickly
Work closely with our product and engineering teams to resolve issues
Work collaboratively with clients to help them fully understand our value and achieve results

3-5 years of customer success, account management, or client-facing experience
Bilingual - French/English (written and verbal) with a preference for english native speakers
Experience in B2B SaaS or technology environments
Proven track record of managing customer relationships and driving retention
Analytical mindset with ability to interpret customer data and usage metrics
Self-motivated with excellent organizational and project management skills
Experience in fitness, wellness, or related industries is an aset

Personal Attributes

Proactive Builder: Takes initiative and drives improvements independently
Data-Driven: Uses metrics to inform decisions and measure success
Team Player: Collaborative approach with strong cross-functional skills
Relationship-Oriented: Builds trust and meaningful connections with clients
Curious & Quick Learner: Adapts quickly and embraces new challenges
Resilient & Adaptable: Thrives in fast-paced startup environment
Positive Attitude: Maintains optimism and grows with feedback

Competitive salary and benefits package
Hybrid work model with flexible remote culture
Health & insurance benefits
Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move
Direct access to executive team and significant growth opportunities
Career advancement opportunities in various department (Customer Success, Sales, Marketing, etc.)

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More about this job

Responsibilities

The Customer Success Manager will drive customer retention, expansion, and advocacy by guiding clients through onboarding and ensuring they achieve their business goals. They will collaborate with sales, product, and support teams to resolve issues and communicate the value of new product features.

Requirements

Candidates must have 3-5 years of experience in customer success or account management within a B2B SaaS or technology environment. Proficiency in both French and English is required, along with strong analytical skills and a proactive, data-driven mindset.

Skills

Customer success
Account management
B2B SaaS
Onboarding
Data analysis
Project management
Communication
Strategic planning
Problem solving
Fitness industry knowledge
Technical proficiency

Benefits

Health insurance
Fitness and wellness program
Flexible remote culture
Growth opportunities
Career advancement

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Account Management
B2B
Fitness Industry
Onboarding
Retention
Revenue Generation
Data Metrics
Product Adoption
Startup
Google for Startups Accelerator
Project Management
Client Relations
Software Solutions

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