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FLiiP

Customer Success Manager

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Experience: 3-5 years of customer success, account management, or client-facing experience
Posting language: English
Posted: Oct 8, 2026

Original job description

About FLiiP

FLiiP is revolutionizing fitness business management through our all-in-one SaaS platform. As a seed-stage startup, we've recently raised over 4 million CAD and are scaling rapidly, aiming to 4x our growth over the next two years. We serve gyms, yoga studios, martial arts centers, and other fitness businesses with powerful software solutions that streamline operations and improve customer management. We're part of the Google for Startups Accelerator and backed by top investors.

Role Overview

We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness industry clients, ensure they achieve their business goals using FLiiP, and contribute to our rapid growth trajectory. You'll work closely with sales, product, and support teams to deliver exceptional customer experiences.

Guide new clients through the onboarding steps while transitioning from their previous software to FLiiP
Identify opportunities for account expansion and revenue generation within our customer base
Advise customers on how to improve their performance and their return on investment
Clearly communicate the benefits of new product features and ensure customers adopt them quickly
Work closely with our product and engineering teams to resolve issues
Work collaboratively with clients to help them fully understand our value and achieve results

3-5 years of customer success, account management, or client-facing experience
Bilingual - French/English (written and verbal) with a preference for english native speakers
Experience in B2B SaaS or technology environments
Proven track record of managing customer relationships and driving retention
Analytical mindset with ability to interpret customer data and usage metrics
Self-motivated with excellent organizational and project management skills
Experience in fitness, wellness, or related industries is an aset

Personal Attributes

Proactive Builder: Takes initiative and drives improvements independently
Data-Driven: Uses metrics to inform decisions and measure success
Team Player: Collaborative approach with strong cross-functional skills
Relationship-Oriented: Builds trust and meaningful connections with clients
Curious & Quick Learner: Adapts quickly and embraces new challenges
Resilient & Adaptable: Thrives in fast-paced startup environment
Positive Attitude: Maintains optimism and grows with feedback

Competitive salary and benefits package
Hybrid work model with flexible remote culture
Health & insurance benefits
Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move
Direct access to executive team and significant growth opportunities
Career advancement opportunities in various department (Customer Success, Sales, Marketing, etc.)

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More about this job

Responsibilities

The Customer Success Manager will drive customer retention, expansion, and advocacy by guiding clients through onboarding and ensuring they achieve their business goals. They will collaborate with sales, product, and support teams to resolve issues and communicate the value of new product features.

Requirements

Candidates must have 3-5 years of experience in customer success or account management within a B2B SaaS or technology environment. Proficiency in both French and English is required, along with strong analytical skills and a proactive, data-driven mindset.

Skills

Customer success
Account management
B2B SaaS
Onboarding
Data analysis
Project management
Communication
Strategic planning
Problem solving
Fitness industry knowledge
Technical proficiency

Benefits

Health insurance
Fitness and wellness program
Flexible remote culture
Growth opportunities
Career advancement

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Account Management
B2B
Fitness Industry
Onboarding
Retention
Revenue Generation
Data Metrics
Product Adoption
Startup
Google for Startups Accelerator
Project Management
Client Relations
Software Solutions

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