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Added 1 min ago
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Electrical and Instrumentation Inspector
Brunel
Pickering, ON
- $65 to $77 CAD / hour
- Contract
Prepare and review history files and code data reports, including pressure vessel, piping, and partial data reports.
Added 1 min ago
C
Legal Product Builder
Carta
Toronto, ON
- Full-time
…moving from an idea to a working prototype before or alongside engineering to shape what we build…
Added 1 min ago
TI
Full Stack Java Developer
Themesoft Inc.
Toronto, ON
- Contract
The specialist will orchestrate data workflows with Apache Airflow, write optimized ANSI SQL, and ensure quality through automated testing and CI CD using GitHub and GitHub Actions while…
Added 2 mins ago
AG
Business Unit Manager
AXIUS GROUP LLC
Toronto, ON · North York, ON
- Full-time
The Business Unit Manager has operational effectiveness by evaluating business processes, identifying improvement opportunities, and ensuring alignment between business needs and system…
Added 2 mins ago
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Health, Saftey & Wellbeing Advisor
Arcadis
Markham, ON
- Full-time
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
Added 2 mins ago
Sales Office Administrator
Great Gulf Group
Orangeville, ON
…residential development, construction management, software, engineering, panelized manufacturing, architecture, and…
Added 2 mins ago
MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
Green Shield Canada
Toronto, ON · Windsor, ON
We are seeking a strategic, technically curious, and execution-oriented Manager, Finance Enablement, Technology & Transformation to modernize how Finance works. This individual contributor…
Added 17 mins ago
Quality Manager
FCC Canada
Toronto, ON
FCC Group is an international leader in engineering and infrastructure, headquartered in Spain. With over a century of history, FCC’s core businesses include construction, environmental…
Added 17 mins ago
Automation Specialist
Spartan Controls Ltd.
Edmonton, AB
Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western…
Added 17 mins ago
Asset manager - Wind turbine performance / Gestionnaire d'actifs - Performances des éoliennes
ENERCON
Montreal, QC
Added 17 mins ago
Manager, AML Data Governance & Controls - Global AML
Scotiabank
Toronto, ON
The Manager contribute to the overall success of the AML Data team globally by supporting the execution, documentation, and sustainment of data governance, data quality, data lineage,…
Added 17 mins ago
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Manager, Credit Risk Model Validation
BMO
Toronto, ON · FCP
- Full-time
A MSc or PhD in quantitative fields such as statistics, applied mathematics, financial mathematics, data science, actuarial sciences, electrical engineering, or related fields.
Added 17 mins ago
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Facility Manager III - Future Opportunities
BGIS
Vancouver, BC
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 17 mins ago
CG
Junior Survey Technologist (Office)
Challenger Geomatics
AB · Edmonton, AB
- Full-time
…The Survey Technologist is responsible for processing field data & interpreting various engineering plan; as well as quality control and review of data pertaining to the various published…
Added 32 mins ago
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Gestionnaire de programme senior, Stratégie commerciale des nouveaux produits | Senior Program Manager, New Product Commercial Strategy
RTX
Longueuil, QC
- Full-time
Added 32 mins ago
Lead, Technical Services
MongoDB
Toronto, ON
…growing list but currently include products such as Atlas, Cloud Manager, and Compass. Join our team and be at the forefront of innovation and creativity as we scale cloud deployments for…
Added 32 mins ago
Senior Manager, Deal Technology: M&A IT (Calgary)
EY
AB · Calgary, AB
Competitive business today is all about making intelligent, informed decisions. As a Deal Technology Senior Manager within EY-Parthenon you will help make that happen. You will be an…
Added 32 mins ago
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Principal AI Solutions Architect, Customer Success
Genesys
AB · Toronto, ON · ON · Quebec, QC
- Full-time
…experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger…
Added 32 mins ago
Product Operations Manager
Brex
Vancouver, BC
This is a role for someone who combines product manager, data, and operations skills and behaviors. You'll inherit a team that has already automated a large share of its own workflow, with…
Added 47 mins ago
MNF Development Program Prof
Owens Corning
Edmonton, AB
A Bachelor's degree in Mechanical Engineering, Electrical Engineering, Chemical Engineering, Industrial Engineering, Mechanical Engineering Technology, Electrical Engineering Technology,…
Added 47 mins ago
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Project Engineer (Water & Wastewater)
Veolia Environnement SA
Oakville, ON
- Full-time
Ensure that all engineering designs, bills of material and technical data are completely and accurately documented by reviewing associated engineering drawings and related documents.
Added 47 mins ago
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Guest Experience Manager -FT- Chelsea - Toronto
Langham Hotel
Canada
- Full-time
The Guest Experience Manager is responsible for leading and enhancing all aspects of the guest journey, ensuring an exceptional and memorable experience from arrival to departure. This…
Added 47 mins ago
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Project Engineering Coordinator
AtkinsRéalis
Pickering, ON
- Full-time
The Project Coordinator, reporting directly to the Area Manager, will play a key role in providing leadership in managing/supervising construction projects by assisting in the project…
Added 47 mins ago
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Project engineer, Rolling stock vehicules
AtkinsRéalis
Montreal, QC
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 1 hour ago
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Electrical Engineer / System Integrator
Canal
North Vancouver, BC
- Full-time
…gather and analyze technical information (including product data sheets, measurements and functional descriptions) to produce engineering designs, drawings, recommendations and instructions…

FLiiP

Customer Success Manager

Brossard, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 6, 2027
Experience: 3-5 years of customer success, account management, or client-facing experience
Posting language: English
Posted: Oct 8, 2026

Original job description

About FLiiP

FLiiP is revolutionizing fitness business management through our all-in-one SaaS platform. As a seed-stage startup, we've recently raised over 4 million CAD and are scaling rapidly, aiming to 4x our growth over the next two years. We serve gyms, yoga studios, martial arts centers, and other fitness businesses with powerful software solutions that streamline operations and improve customer management. We're part of the Google for Startups Accelerator and backed by top investors.

Role Overview

We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness industry clients, ensure they achieve their business goals using FLiiP, and contribute to our rapid growth trajectory. You'll work closely with sales, product, and support teams to deliver exceptional customer experiences.

Guide new clients through the onboarding steps while transitioning from their previous software to FLiiP
Identify opportunities for account expansion and revenue generation within our customer base
Advise customers on how to improve their performance and their return on investment
Clearly communicate the benefits of new product features and ensure customers adopt them quickly
Work closely with our product and engineering teams to resolve issues
Work collaboratively with clients to help them fully understand our value and achieve results

Requirements

3-5 years of customer success, account management, or client-facing experience
Bilingual - French/English (written and verbal) with a preference for english native speakers
Experience in B2B SaaS or technology environments
Proven track record of managing customer relationships and driving retention
Analytical mindset with ability to interpret customer data and usage metrics
Self-motivated with excellent organizational and project management skills
Experience in fitness, wellness, or related industries is an aset

Personal Attributes

Proactive Builder: Takes initiative and drives improvements independently
Data-Driven: Uses metrics to inform decisions and measure success
Team Player: Collaborative approach with strong cross-functional skills
Relationship-Oriented: Builds trust and meaningful connections with clients
Curious & Quick Learner: Adapts quickly and embraces new challenges
Resilient & Adaptable: Thrives in fast-paced startup environment
Positive Attitude: Maintains optimism and grows with feedback

Benefits

Competitive salary and benefits package
Hybrid work model with flexible remote culture
Health & insurance benefits
Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move
Direct access to executive team and significant growth opportunities
Career advancement opportunities in various department (Customer Success, Sales, Marketing, etc.)

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More about this job

Responsibilities

Guide new customers through onboarding and migration to FLiiP, build strong client relationships, and help fitness businesses achieve their goals and return on investment. Drive retention, account expansion, and adoption of new features while collaborating with sales, product, engineering, and support teams to resolve issues and improve customer outcomes.

Requirements

Requires 3–5 years of customer success, account management, or other client-facing experience, bilingual written and verbal French and English, and experience in B2B SaaS or technology. Candidates should have a record of managing customer relationships and driving retention, analytical and organizational skills, and self-motivation; fitness or wellness industry experience is an asset.

Skills

Customer Success
Account Management
Customer Onboarding
Customer Retention
Account Expansion
Revenue Generation
B2B SaaS
Data Analysis
Usage Metrics
Project Management
Cross-Functional Collaboration
Product Adoption
Client Communication
French
English

Benefits

Competitive Salary and Benefits Package
Flexible Hybrid Work
Health and Insurance Benefits
Health, Fitness, and Wellness Allowance
Executive Access
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

FLiiP
SaaS
Fitness Business Management
Customer Success
Customer Onboarding
Software Migration
Customer Retention
Account Expansion
Revenue Generation
Return on Investment
Product Features
Product Adoption
Customer Data
Usage Metrics
B2B
Technology
Fitness
Wellness
Gyms
Yoga Studios
Martial Arts Centers
French
English
Cross-Functional Collaboration
Customer Advocacy

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