Customer Success Manager
- Brossard, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 3-5 years of customer success, account management, or client-facing experience
- Posting language
- English
- Posted
Original job description
About FLiiP
FLiiP is revolutionizing fitness business management through our all-in-one SaaS platform. As a seed-stage startup, we've recently raised over 4 million CAD and are scaling rapidly, aiming to 4x our growth over the next two years. We serve gyms, yoga studios, martial arts centers, and other fitness businesses with powerful software solutions that streamline operations and improve customer management. We're part of the Google for Startups Accelerator and backed by top investors.
Role Overview
We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness industry clients, ensure they achieve their business goals using FLiiP, and contribute to our rapid growth trajectory. You'll work closely with sales, product, and support teams to deliver exceptional customer experiences.
FLiiP is revolutionizing fitness business management through our all-in-one SaaS platform. As a seed-stage startup, we've recently raised over 4 million CAD and are scaling rapidly, aiming to 4x our growth over the next two years. We serve gyms, yoga studios, martial arts centers, and other fitness businesses with powerful software solutions that streamline operations and improve customer management. We're part of the Google for Startups Accelerator and backed by top investors.
Role Overview
We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness industry clients, ensure they achieve their business goals using FLiiP, and contribute to our rapid growth trajectory. You'll work closely with sales, product, and support teams to deliver exceptional customer experiences.
- Guide new clients through the onboarding steps while transitioning from their previous software to FLiiP
- Identify opportunities for account expansion and revenue generation within our customer base
- Advise customers on how to improve their performance and their return on investment
- Clearly communicate the benefits of new product features and ensure customers adopt them quickly
- Work closely with our product and engineering teams to resolve issues
- Work collaboratively with clients to help them fully understand our value and achieve results
- 3-5 years of customer success, account management, or client-facing experience
- Bilingual - French/English (written and verbal) with a preference for english native speakers
- Experience in B2B SaaS or technology environments
- Proven track record of managing customer relationships and driving retention
- Analytical mindset with ability to interpret customer data and usage metrics
- Self-motivated with excellent organizational and project management skills
- Experience in fitness, wellness, or related industries is an aset
- Proactive Builder: Takes initiative and drives improvements independently
- Data-Driven: Uses metrics to inform decisions and measure success
- Team Player: Collaborative approach with strong cross-functional skills
- Relationship-Oriented: Builds trust and meaningful connections with clients
- Curious & Quick Learner: Adapts quickly and embraces new challenges
- Resilient & Adaptable: Thrives in fast-paced startup environment
- Positive Attitude: Maintains optimism and grows with feedback
- Competitive salary and benefits package
- Hybrid work model with flexible remote culture
- Health & insurance benefits
- Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move
- Direct access to executive team and significant growth opportunities
- Career advancement opportunities in various department (Customer Success, Sales, Marketing, etc.)
More about this job
Responsibilities
Guide new customers through onboarding and migration to FLiiP, build strong client relationships, and help fitness businesses achieve their goals and return on investment. Drive retention, account expansion, and adoption of new features while collaborating with sales, product, engineering, and support teams to resolve issues and improve customer outcomes.
Requirements
Requires 3–5 years of customer success, account management, or other client-facing experience, bilingual written and verbal French and English, and experience in B2B SaaS or technology. Candidates should have a record of managing customer relationships and driving retention, analytical and organizational skills, and self-motivation; fitness or wellness industry experience is an asset.
Skills
- Customer Success
- Account Management
- Customer Onboarding
- Customer Retention
- Account Expansion
- Revenue Generation
- B2B SaaS
- Data Analysis
- Usage Metrics
- Project Management
- Cross-Functional Collaboration
- Product Adoption
- Client Communication
- French
- English
Benefits
- Competitive Salary and Benefits Package
- Flexible Hybrid Work
- Health and Insurance Benefits
- Health, Fitness, and Wellness Allowance
- Executive Access
- Career Advancement Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Management & Leadership
- Technology
- Sports & Recreation
Keywords
- FLiiP
- SaaS
- Fitness Business Management
- Customer Success
- Customer Onboarding
- Software Migration
- Customer Retention
- Account Expansion
- Revenue Generation
- Return on Investment
- Product Features
- Product Adoption
- Customer Data
- Usage Metrics
- B2B
- Technology
- Fitness
- Wellness
- Gyms
- Yoga Studios
- Martial Arts Centers
- French
- English
- Cross-Functional Collaboration
- Customer Advocacy