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Added 2 months ago
Digital / Scaled Customer Success Manager
Petal
Remote, Canada
Full-time · Remote
We are looking for a Digital / Scaled Customer Success Manager to build and own our one-to-many Customer Success motion for a pooled portfolio of customers.
Added 15 days ago
Customer Success Manager, Medical & Health Sciences Education
Acuity Insights
Remote, Canada
Full-time · Remote
As our next Customer Success Manager, you’ll build trusted partnerships with program leaders, educators, and administrators, helping them realize meaningful value from Acuity’s products…
Added 2 months ago
Revenue Operations Manager, Customer Success
Float
Remote, Canada
$130,000 to $150,000 CAD / year
Full-time · Remote
Float is investing in the next chapter of its Customer Success Operations function. As our Revenue Operations Manager, Customer Success, you'll play a foundational role in shaping how…
Added 5 months ago
Customer Success Manager
Intiveo
Remote, Canada
$80,000 to $120,000 CAD / year
Full-time · Remote
Intiveo is growing and we’re looking for a Customer Success Manager to own and scale our retention and expansion program. We have a strong foundation: an established Value Exchange Model…
Added 4 months ago
Customer Success Manager
Trivium
Remote, Canada
Full-time · Remote
3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
Added 2 days ago
Customer Success Manager, Oakville (Toronto)
Timescapes
Remote, Canada
Full-time · Remote
As a Customer Success Manager, you are responsible for ensuring project teams realize maximum value from Timescapes across the entire project lifecycle, with a heavy focus on onboarding,…
Added 1 month ago
Customer Success Manager
Digioh
Remote, Canada
$75,000 to $100,000 USD / year
Full-time · Remote
Digioh is seeking a Customer Success Manager that is passionate about providing the best experience to customers who are optimizing their website conversions and acquisition with Digioh.…
Added 19 days ago
Customer Success Manager (Canada)
Valsoft Corporation
Remote, Canada
$75,000 to $85,000 CAD / year
Remote
We are looking for a Customer Success Manager to build lasting relationships across a diverse customer portfolio and help customers get the most from DemandBridge’s solutions. You will own…
Added 2 months ago
Customer Success Manager
BusPlanner
Remote, Canada
Full-time · Remote
BusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across Canada. This is a hybrid role that combines account growth and customer…
Added 4 months ago
Customer Success Manager
Float
Remote, Canada
$100,000 to $120,000 CAD / year
Full-time · Remote
As a Customer Success Manager, you’ll play a critical role in ensuring our customers successfully adopt and maximize the value of Float from the moment they onboard and throughout their…
Added 5 days ago
Customer Success Manager
SuiteSpot
Remote, Canada
Full-time · Remote
Are you a strategic relationship builder who is passionate about understanding why customers buy software and helping them achieve their long-term business goals? At SuiteSpot, our Customer…
Added 25 days ago
Manager, Customer Success
hive.co
Remote, Canada
$100,000 to $146,000 CAD / year
Full-time · Remote
We’re looking for a Manager of Customer Success to lead and scale our Customer Success team. You’ll be responsible for driving retention, expansion, and operational excellence across our…
Added 2 months ago
Customer Success Manager (Europe) (Remote)
Weflow
Remote, Canada
€80,000 to €140,000 EUR / year
Full-time · Remote
<p>As our Senior Customer Success Manager, you'll own a portfolio of our most important accounts, driving adoption, retention, and expansion. You'll be one of the first hires…
Added 2 months ago
Customer Success Manager
Ribbon AI
Remote, Canada
Full-time · Remote
Own the customer journey after the sale. As Ribbon’s Customer Success Manager, you’ll help HR and Talent teams successfully launch, adopt, and grow with Ribbon.
Added 5 months ago
Enterprise Customer Success Manager
Digioh
Remote, Canada
$80,000 to $100,000 USD / year
Full-time · Remote
Digioh is seeking an Enterprise Customer Success Manager that is passionate about providing the best experience to customers who are optimizing their website conversions and acquisition…
Added 2 months ago
Customer Success Manager (North America)
Nulogy
Remote, Canada
Full-time
The Smart Factory Customer Success Manager is the primary post-go-live partner for Nulogy’s Smart Factory customers. You will own a portfolio of manufacturing accounts, driving platform…
Added 3 months ago
Customer Success Manager - Technical Account Management
Zip
Remote, Canada
Full-time · Remote
We’re looking for a Customer Success Manager to manage our rapidly growing customer base across all industries for commercial customers.
Added 4 months ago
Senior Technical Customer Success Manager
Sentry
Remote, Canada
$163,000 to $184,000 CAD / year
Full-time · Remote
Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success…
Added 1 month ago
Customer Success Manager
PolarGrid
Remote, Canada
Full-time · Remote
We're looking for a Customer Success Manager to own the post-sale relationship. Our founders close the deals, your job is to make sure customers go live quickly, get value fast, and stick…
Added 1 month ago
Customer Success Account Manager
Litmus
Remote, Canada
Full-time · Remote
The Customer Success Account Manager is a key customer-facing role within the Litmus Customer Success team, responsible for driving customer retention, renewals, adoption, and value…
Added 5 months ago
Customer Success Manager (Tech Startup)
Rankbreeze
Remote, Canada
$24,000 to $33,000 USD / year
Full-time · Remote
We’re looking for a motivated Customer Success Manager to help our growing team scale our product support.
Added 4 months ago
Senior Customer Success Manager
Bask Health
Remote, Canada
Full-time · Remote
…the unique needs of telehealth, we put all the tools in our customers' hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance…
Added 20 days ago
Customer Success Manager, West
Heidi
Remote, Canada
Full-time · Remote
We're seeking a strategic and relationship-focused Customer Success Manager with 3-5 years of experience to manage our portfolio of mid-market healthcare organisations. In this role, you'll…
Added 4 months ago
Technical Customer Success Manager (CSM)
Vantage Circle
Remote, Canada
Full-time · Remote
We are seeking a Technical Customer Success Manager who functions as a "Trusted Advisor" and a critical bridge between our clients’ business goals and our platform’s technical ecosystem.…
Added 3 months ago
Customer Success Manager
Heidi
Remote, Canada
Full-time · Remote
We're seeking a strategic and relationship-focused Customer Success Manager with 3-5 years of experience to manage our portfolio of mid-market healthcare organisations. In this role, you'll…

Float

Customer Success Manager

Remote, Canada

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: To be successful in this role, we’re looking for a Customer Success Manager with 3+ years of experience managing a book of 50+ customers simultaneously.
Posting language: English
Posted: Apr 29, 2026

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Original job description

About Float

Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.

As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.

At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.

Our Product

Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.

Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.

AI Use in Our Hiring Process

We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.

About the Role

As a Customer Success Manager, you’ll play a critical role in ensuring our customers successfully adopt and maximize the value of Float from the moment they onboard and throughout their journey. You’ll be a trusted partner, working closely with customers to drive strong adoption, mitigate risks, and unlock long-term growth opportunities.

At Float, we believe great customer success is about building meaningful partnerships and unlocking long-term value for our customers. If you’re passionate about driving adoption, mitigating risks, and helping businesses scale their financial operations, we’d love to hear from you!

What You'll Be Responsible For

Building an Early Foundation for Long-Term Success

Build deep relationships with customers as they begin their Float journey, ensuring a smooth and successful onboarding experience.
Partner with key stakeholders to define success criteria and measurable outcomes for their initial adoption of Float.
Identify long-term expansion opportunities by deeply understanding each customer’s broader financial operations and future needs.
Ensure customers stay on track with their year-one objectives, including spend targets and product adoption milestones.
Serve as a strategic partner post-onboarding to drive continued engagement, training, and advocacy within customer organizations.
Proactively monitor customer health signals and usage patterns, ensuring any barriers to adoption are addressed early.

Proactively Managing Risk and Retention

Identify risks across your book of business and develop proactive mitigation plans in partnership with cross-functional teams.
Ensure customers remain engaged and see ongoing value from Float by addressing potential churn indicators before they escalate.
Support customers through any transitions, ensuring they continue to leverage Float’s full capabilities.

Championing Product Adoption & Driving Innovation

Drive customer adoption of Float’s full suite of features, ensuring teams maximize the value of corporate and employee spend management.
Advocate for customer participation in Float’s Early Adopter Programs, gathering insights to shape future product iterations.
Educate and inspire customers to explore new ways to optimize their workflows with Float’s evolving capabilities.
Identify opportunities for growth across your aligned Book of Business.

Being the Voice of the Customer at Float

Provide insight and strategic recommendations on how Float can best serve our customers, from social proof to feature enhancements.
Partner with internal teams to leverage customer feedback for product development and operational improvements.
Help accelerate learning cycles by engaging customers who share our passion for simplifying corporate spending.
Collaborate on initiatives that impact Float’s customers, from onboarding programs to strategic campaigns that drive engagement and growth.
Support the development and execution of scalable processes that enhance the customer experience at every stage of their journey.

About You

Here’s what sets you up for success at Float:

You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users.
You Act Like an Owner. You take responsibility for outcomes, step up to challenges, and seek solutions proactively - doing what’s best for the business, not just your role.
You Think Big and Move Fast. You’re energized by building from 0 to 1. You’re not afraid to challenge the status quo, experiment quickly, and learn as you go.
You Constantly Learn and Grow. You’re hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.
You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.
You Win as a Team. You’re a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger.

In addition to living our values...

You’ve got the experience. To be successful in this role, we’re looking for a Customer Success Manager with 3+ years of experience managing a book of 50+ customers simultaneously. You have a proven track record of driving product adoption, retention, and expansion within a B2B customer-base.
- Nice to have:
  - CPA, CA, CFA designation
  - You're bilingual. You're fluent in both French and English - written and spoken - and can move effortlessly between the two with customers and colleagues across Canada.
You know how to leverage data. You prioritize your efforts based on insights - analyzing customer usage, engagement trends, and success metrics to focus on the highest-impact activities. You’re comfortable with using technology to forecast risk, drive adoption, and measure success.
You’re eager to continue learning. You take a curious and problem-solving approach to customer challenges, always seeking to understand the ‘why’ behind every issue. You’re resourceful, adaptable, and energized by finding creative solutions that drive customer success.
You believe the customer comes first. You’re a strong advocate for your customers and bring their voice into internal conversations to enhance their experience. You actively contribute to internal initiatives, such as playbook development, process improvements, or customer advocacy programs, to scale impact beyond your own book of business.
You understand the market. Experience working with finance, accounting, or payments-related products is a plus. You understand the commercial side of customer success, aligning customer needs with business goals and identifying win-win opportunities for expansion.

This may not be the role for you if:

You need close day-to-day direction rather than working independently
You’re not energized by feedback or fast-paced change
You’re seeking predictability over adaptability
You’re not comfortable making decisions in ambiguous situations
You prefer to stay in your lane rather than collaborate cross-functionally
You don’t feel a strong connection to Float’s mission or the product we’re building

Why You Should Join

Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters

In Short

At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special - and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.

We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic ([email protected]), and we’ll work with you to make sure you have what you need to succeed.

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More about this job

Responsibilities

The Customer Success Manager will build strong relationships with customers to ensure successful onboarding, drive product adoption, and maximize long-term value. They will proactively monitor customer health, mitigate churn risks, and act as the voice of the customer to influence product development.

Requirements

Candidates must have 3+ years of experience managing a book of 50+ customers and a proven track record in B2B retention and expansion. Proficiency in data analysis and a strong understanding of financial or accounting products are highly valued.

Skills

Customer success
Relationship management
Onboarding
Retention strategy
Product adoption
Data analysis
Risk management
Financial operations
B2B
Strategic planning
Communication
Problem solving
Collaboration
Account management
Customer advocacy

Benefits

Competitive compensation
Equity options
Hybrid work model
Catered team lunches
Dog-friendly office

Visa sponsorship

Not detected in the job text

Hiring contact

Vic

Hiring contact email

[email protected]

Keywords

Customer Success Manager
Fintech
B2B
Onboarding
Retention
Expansion
Product Adoption
Financial Operations
Expense Management
Corporate Cards
CPA
CA
CFA
Data Analysis
Customer Health
Churn Mitigation
Stakeholder Management
SaaS
Customer Advocacy
Playbook Development

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