Find work in Canada.

320,997 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Grocery Utility Clerk (Cochrane)
Calgary Co-op
Cochrane, AB
…position reports directly to the Grocery Supervisor/Grocery Manager, and the main responsibilities…
Added 1 min ago
Personal Banking Associate Trainee
TD
Surrey, BC
Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 1 min ago
Information Security Specialist - Issue Management Governance and Reporting
TD
Toronto, ON
Full-time
Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
Added 1 min ago
Manager, Data Science
TD
Toronto, ON
Full-time
The Manager, Data Science leads a specialized team of data professionals varying in size and complexity that are responsible for aiding to drive changes and improvement in business…
Added 1 min ago
Vice President, Client Solutions- Global Transaction Banking
TD
Toronto, ON
Full-time
…government, and financial institution clients worldwide. With operations across 32 cities globally, our teams deliver integrated expertise across Global Transaction Banking, Corporate and…
Added 1 min ago
Customer Experience Associate
TD
Ottawa, ON
Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock…
Added 1 min ago
Mainframe Software Engineer II
TD
Toronto, ON
Full-time
Strong communication skills with the ability to collaborate effectively across engineering, infrastructure, operations, and business teams.
Added 1 min ago
Payroll Specialist I
TD
Toronto, ON
Full-time
…while creating pathways to broader opportunities across Payroll Operations, Human Resources, Compliance, Risk Management, Finance, and Enterprise…
Added 1 min ago
Senior Business Support Analyst
TD
Toronto, ON
Full-time
…segments, strengthen stakeholder engagement, and ensure support operations can scale effectively as Cloud Data Platform adoption…
Added 1 min ago
Personal Banking Associate Trainee - Kirkland (Full Time)
TD
Kirkland, QC
Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 1 min ago
Director, People Development & Wellbeing - Human Resources - Full Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
Full-time
Lead day-to-day portfolio operations through managers and professional teams, ensuring responsive, consistent and coordinated services across OVH sites.
Added 1 min ago
Store Lead - Aberdeen - Part time
The Children's Place
Aberdeen, SK
Part-time
The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store…
Added 1 min ago
Portfolio Manager
BMO
Waterloo, ON · MARS
Full-time
…solutions, and driving business growth? Join our team as a Portfolio Manager, Treasury & Payment Solutions, where you’ll partner with commercial clients to optimize cash flow, enhance…
Added 1 min ago
Administrative Associate
BMO
Surrey, BC · WSSC
Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 1 min ago
Administration Associate, Wealth Management, Nesbitt Burns
BMO
Quebec, QC
Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 1 min ago
National Account Manager - Canada (Confident Remodels)
Installation Made Easy
Remote, Canada
Remote
…servira de lien important entre les partenaires d’affaires, les opérations et les équipes techniques, en aidant à traduire les besoins des partenaires en exigences d’affaires et de système…
Added 1 min ago
Hub Manager
HelloFresh
Toronto, ON
The Hub Manager will have oversight and responsibility over all functional areas within the facility and geographic delivery service area. Building from the ground up, you will shape and…
Added 1 min ago
Project Director - Canem
Canem Systems Ltd.
Mississauga, ON · Canem Mississauga
Full-time
· Experience in senior leadership roles such as Senior Project Manager, Operations Manager, Project Director, or equivalent.
Added 1 min ago
Regional Sales Manager - Western Canada
March Networks
Remote, Canada
Full-time · Remote
…cloud-enabled solutions for organizations with complex, multi-site operations. Its platform combines high-performance network video recorders, the Command video management system (Command…
Added 1 min ago
Gestionnaire des garanties / Warranty Manager
Airbus
Mirabel, QC · Montreal, QC
Full-time
Gestionnaire des garanties / Warranty Manager
Added 1 min ago
Recreation Worker Uncertified
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of the Operations Manager, the Recreation Worker plans, facilitates, and evaluates Recreation Programs to meet the social, physical, emotional, cognitive, and spiritual…
Added 1 min ago
Manager, Internal Controls** Gestionnaire, Contrôles internes
Aliaxis
CA - IDS - Office
Full-time
…collaborerez étroitement avec les équipes des finances, des opérations, des technologies de l'information, de l'approvisionnement et de la fabrication afin d'améliorer les contrôles, de…
Added 1 min ago
Manager, Internal Controls** Gestionnaire, Contrôles internes
IPEX Group
CA - IDS - Office
Full-time
…collaborerez étroitement avec les équipes des finances, des opérations, des technologies de l'information, de l'approvisionnement et de la fabrication afin d'améliorer les contrôles, de…
Added 1 min ago
Drug Prior Authorization Case Manager
Manulife
Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON · Montreal, QC
Full-time
The Drug Prior Authorization Case Manager is accountable for the full service, end to end management of our most complex Prior Authorization claims including directly communicating with…
Added 1 min ago
Assistant Planner
Sephora
Toronto, ON
…reach our clients efficiently. You’ll be part of an innovative operations and logistics team that’s united in beauty, supported by those who are equally as passionate about enhancing speed…

Float

Scaled Customer Success Manager

Remote, Canada

Pay: $90,000 to $100,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.

About Float

Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.

As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.

At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.

Our Product

Float is Canada's intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada.

Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.

Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we're looking for bold innovators to help shape the future of business finance in Canada.

AI Use in Our Hiring Process

We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.

About the Role

As our Scaled Customer Success Manager, you'll own health, education, risk, and expansion for Float's Scaled, Unmanaged segment: over 7,000 customers who don’t often get a dedicated 1:1 CSM. You'll design and run the digital-led, one-to-many programs, including webinars, support lifecycle email, in-app education, community, and targeted high-impact touchpoints, that let one team credibly cover thousands of accounts.

You'll be measured on similar outcomes a 1:1 CSM owns: health, adoption, NRR, renewals, and expansion. You'll get there through playbooks, automation, and data-driven prioritization instead of account-by-account relationship management. If you're energized by building a program that doesn't exist yet, and by making thousands of accounts feel covered without touching each one individually, we'd love to hear from you.

What You'll Be Responsible For:

Scaled Relationship Management

Own a book of 7,000+ Scaled customers, guiding them through the lifecycle with one-to-many strategies: human-led webinars, email automation, digital touchpoints, high-impact 1:1 outreach, and community channels. You're one of the faces of the motion.
Track and move adoption, NRR, health score, payment volume, and satisfaction through targeted outreach and digital playbooks.
Own renewal for the segment and flag expansion opportunities from product usage and health data.

Program Execution & Strategy

Build and iterate Float's Scaled CX playbook with leaders across CX, Product, Lifecycle Marketing, and RevOps.
Partner beyond scaled onboarding, lifecycle communications, and tech-touch success plans that lift engagement and cut churn.
Project-manage cross-functional CX programs, balancing consistency with execution.

Tooling & Data Enablement

Use tools such as Appcues, email automation, and new CS dept tools to trigger and measure playbooks, track usage, and run health scoring.
Work with RevOps and Data on churn prediction models, dashboarding, and customer insights.
Test and recommend new tooling to improve digital engagement and success visibility.

Cross-Functional Collaboration

Be the voice of Scaled customers: bring patterns, insights, and blockers to Product, Support, RevOps, Marketing, and CX at large.
Push for the cross-team SLAs and feedback loops that make tech-touch CX actually work.

About You

Here's what sets you up for success at Float:

You Put Customers First, Always. You care deeply about delivering meaningful value, and you extend that instinct to a book of 7,000 rather than a handful of named accounts.
You Act Like an Owner. You take responsibility for outcomes even when most of your book never talks to you directly, and you build the systems that make that ownership possible.
You Think Big and Move Fast. You're energized by building from 0 to 1. Float's Scaled segment doesn't have a playbook yet, and you're not waiting for someone else to write it.
You Constantly Learn and Grow. You're hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.
You Raise the Bar. You balance the speed a tech-touch motion demands with the rigor a health score and an NRR number both have to hold up to.
You Win as a Team. You're a generous collaborator across CX, Product, and RevOps. You lift others up and help make the team stronger.

In addition to living our values...

You've got the experience. We're looking for a Digital CSM with 4-5+ years in Customer Success at a fast-paced SaaS company, with a track record of building programs and processes that deliver a best-in-class experience at scale. You've owned a scaled book of business or run 1-to-many success programs across the lifecycle.

Nice to have:

Experience in fintech, payments, or accounting-adjacent products
Experience building or tuning churn prediction models with a Data or RevOps team

You're a builder. You bring a customer- and product-driven mindset that prioritizes both client satisfaction and scale, with a strong orientation toward continuous improvement, feedback loops, and digital CX automation suited to a self-serve or product-led growth environment.
You know how to leverage data. Strong proficiency with data analytics and CRM tools to monitor customer health, pull out actionable insight, and measure what a playbook or program actually did across a one-to-many motion.
You understand the commercial side. You've owned renewals and expansion at scale, centred on NRR, and can turn customer needs into a business outcome without a name-by-name relationship to lean on.
You communicate well. Strong communication and interpersonal skills, with the ability to build and hold relationships with customers at every level of an organization, even at a distance.
You solve problems. Excellent problem-solving and analytical skills to address customer needs and concerns at scale.

This may not be the role for you if:

You prefer deep, white-glove 1:1 relationships over one-to-many, tech-touch motions.
You're not energized by building and iterating a program in ambiguity.
You'd rather run an existing playbook than help design one.
You need personal familiarity with every account to feel confident prioritizing your book.
You're not comfortable making decisions in ambiguous situations.
You prefer to stay in your lane rather than collaborate across CX, Product, and RevOps.

Why You Should Join

Own the segment that touches the majority of Float's customer base: over 7,000 accounts and growing.
Build the playbook instead of maintaining someone else's. Scaled CX doesn't have one yet.
Competitive compensation, equity options, and benefits.
Hybrid work model. We are based in Toronto with in-office days for connection and collaboration.
Catered team lunches every Tuesday, Wednesday and Thursday.
Bring your pup to our dog-friendly office.
Thrive in a high-trust, high-performance culture where your work truly matters.

In Short

At Float, you'll thrive if you're bold, curious, and eager to make a real impact at scale. We're building something special, and having a lot of fun along the way. If you're excited to build a scaled motion from the ground up and win together, we'd love to meet you.

We're committed to building a workplace that's welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we'll work with you to make sure you have what you need to succeed.

Our Hiring Philosophy

We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.

We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.

Apply About employer

More about this job

Responsibilities

You will own the health, education, and expansion of a scaled segment of over 7,000 customers using digital-led, one-to-many programs. This involves designing playbooks, managing renewals, and collaborating cross-functionally to drive adoption and customer satisfaction.

Requirements

The ideal candidate has 4-5+ years of experience in Customer Success at a fast-paced SaaS company with a focus on scaled or digital-led motions. You must be a builder who is proficient in data analytics and CRM tools to drive business outcomes without 1:1 account management.

Skills

Customer success
SaaS
Program management
Data analytics
CRM tools
Lifecycle marketing
Churn prediction
Digital engagement
Automation
Strategic planning
Cross-functional collaboration
Financial technology
Customer health scoring
Renewal management
Expansion strategy
Tech-touch success

Benefits

Equity options
Competitive compensation
Commission
Hybrid work model
Catered team lunches

Visa sponsorship

Not detected in the job text

Hiring contact

Vic

Hiring contact email

victoria@floatfinancial.com

Keywords

Customer Success
SaaS
Fintech
Scaled Customer Success
Digital-led
One-to-many
NRR
Churn Prediction
Appcues
RevOps
Lifecycle Marketing
Data Analytics
CRM
Product-led Growth
Customer Health Score
Automation
Playbook Design
Business Finance
Expense Management
Strategic Planning

Report this job