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Flow Thai Massage & Spa

spa manager

Richmond, BC, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Aug 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Overview

Languages

English

Education

Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Responsibilities

Tasks

Direct and control daily operations
Evaluate daily operations
Plan and organize daily operations
Establish or implement policies and procedures for staff
Plan and control budget and inventory
Hire, train and supervise staff
Address customers' complaints or concerns

Supervision

5-10 people

Additional information

Work conditions and physical capabilities

Attention to detail
Fast-paced environment

Personal suitability

Efficient interpersonal skills
Excellent oral communication
Team player

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
Provides visual accessibility accommodations (for example: braille, screen readers, etc.)
Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)
Participates in a government or community program or initiative that supports persons with disabilities
Offers mentorship, coaching and/or networking opportunities for persons with disabilities
Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

Participates in a government or community program or initiative that supports newcomers and/or refugees
Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
Supports newcomers and/or refugees with foreign credential recognition
Offers mentorship programs that pair newcomers and/or refugees with experienced employees
Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Does not require Canadian work experience

Support for youths

Participates in a government or community program or initiative that supports youth employment
Offers on-the-job training tailored to youth
Offers mentorship, coaching and/or networking opportunities for youth
Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

Participates in a government or community program or initiative that supports Veterans
Offers mentorship, coaching and/or networking opportunities for Veterans
Provides awareness training to employees to create a welcoming work environment for Veterans
Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.)
Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.)
Offers workshops, counselling services or other resources to help Veterans navigate their transition into the civilian workforce (for example: adapting to different organizational structures)
Supports Veterans in translating their military skills and experience into the language of the civilian job market
Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

Support for Indigenous people

Participates in a government or community program or initiative that supports Indigenous people
Offers mentorship, coaching and/or networking opportunities for Indigenous workers
Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Facilitates access to Elders who can offer support and guidance to Indigenous workers

Support for mature workers

Participates in a government or community program or initiative that supports mature workers
Applies hiring policies that discourage age discrimination
Provides staff with awareness training to create a welcoming work environment for mature workers
Offers mentorship, coaching and/or networking opportunities for mature workers
Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)

Supports for visible minorities

Participates in a government or community program or initiative that supports members of visible minorities
Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
Offers mentorship programs that pair members of visible minorities with experienced employees
Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Apply About employer

More about this job

Responsibilities

Direct, evaluate, plan, and organize the spa’s daily operations, including implementing staff policies and procedures. Manage budgets and inventory, hire and supervise a team of 5–10 people, and address customer complaints or concerns.

Requirements

A secondary school graduation certificate and 1 to less than 2 years of experience are specified. The role is on-site and calls for attention to detail, effective interpersonal and oral communication, and teamwork in a fast-paced environment.

Skills

Daily Operations Management
Operational Evaluation
Planning And Organization
Policy And Procedure Implementation
Budget Management
Inventory Control
Hiring
Staff Training
Staff Supervision
Customer Complaint Resolution
Attention To Detail
Interpersonal Communication
Oral Communication
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Spa
Daily Operations
Operations Management
Budget Management
Inventory Control
Staff Hiring
Staff Training
Staff Supervision
Policies And Procedures
Customer Complaints
Team Management
Attention To Detail
Fast-Paced Environment
Interpersonal Communication
Oral Communication
Teamwork

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