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FLSmidth

Field Service Technician

Vancouver, BC, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Experience: 7+ years of mechanical experience, preferably in mining, heavy industry, or rotating equipment.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Field Service Technician – Knelson Product Line

You will be a part of the leading brand in the mining industries. And we want to become even better. We also know we can only drive success and excellence with competent, passionate, and engaged employees.

We know you want to be successful at work and at home, and together we can ensure that both our business goals and your personal aspirations are met.

This Field Service Technician position is responsible for FLS products, specifically Knelson globally.

The primary responsibilities of the role are to support our existing installation base, increase market share in core markets, and grow new market opportunities.

This is an individual contributor role working within our team structure reporting to the Product Manager, Gold Concentrations.

Your Responsibilities:

Establish strategies to protect the installed base of FLS and ensure the customers are supported technically and operationally within the broader FLS products & Site Sales support networks.
Provides hands-on mechanical service and customer support during field visits or dispatches of Knelson products
Manages all on site installation, commissioning, configuring, repair, maintenance and test tasks, typically of a more complex nature of the Knelson product line
Performs equipment mechanical health-check at site, and generate site visit reports accordingly with recommendations / actions.
Diagnoses errors or technical problems and determines proper solutions
Provides advisory support to operations / maintenance site staff and management
Researches, evaluates, and recommends new products or equipment upgrades that will meet customer needs
Develops on-going relationships with customers to secure future business
Perform mechanical training onsite for client and internal personal
Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities

What you bring:

7+ years of mechanical experience, preferably in mining, heavy industry, or rotating equipment. A college diploma or degree in a technical field is an asset but not required.
A level of understanding of FLS Knelson or competitor products will be highly regarded.
Hands-on experience working with mining processing equipment
Strong troubleshooting skills and a knack for solving mechanical issues under pressure.
- Demonstrated ability to develop strong relationships and credibility both internally and with external clients with strong customer service skills & technical solutions.
- Demonstrated business acumen to develop realistic business plans with stretch targets and the clear plan to reach those targets.
- Negotiation skills and demonstrated experience in conducting successful negotiations as a company representative.
- Sales skills with the ability to close deals and willingness to collaborate with local sales team.
- Ability to work in a team or individually on multiple concurrent projects.
Ability to work independently and remotely, along with communicate well with clients and teammates, and represent the company professionally on site.
- Computer experience using standard MS Office suite of programs is required.
- Demonstrated ability to deliver in a fast-paced, changing environment while maintaining high attention to detail.
- Travel, globally, is required in this role. Volumes will vary based on the requirements, but 50% to 75% of time should be expected.

What we offer

Competitive wages and Benefits package (Extended Health, Dental, Employee Assistance Program, Life Insurance, AD&D, Health Spending Account, Short and Long-Term Disability Time to recharge through 3 weeks’ annual vacation)
RRSP Program for retirement preparation
Work-life balance with a flexibility work schedule so you can focus on professional and personal priorities. Note that travels may be for 2-3 weeks duration periods.
Financial support for continuing education
Annual bonus’s
Employee Assistance Program
An equal opportunity employer committed to creating a diverse and inclusive workplace
A global network of supportive colleagues and growth opportunities
Supportive, safety-first culture with real-world impact.
FLSmidth will welcome candidates located in Canada only.

As an equal opportunity employer, FlSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials.

Please apply by clicking "apply" on this page.

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

Candidates will be contacted by email.

No recruiters and unsolicited agency referrals please.

What’s it like to work at Flsmidth – Watch the video: What’s it Like to Work at Flsmidth?

About FLS

Flsmidth is the full flowsheet technology and service supplier to the global mining industry. We help our customers to improve performance, lower operating costs and reduce environmental impact.

With our Mission Zero program, we have set a target of providing solutions for zero-emissions mining, supporting a green transition built upon sustainable materials.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit FLSmidth.com/careers

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

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More about this job

Responsibilities

The Field Service Technician is responsible for providing complex mechanical service, installation, and commissioning for Knelson products globally. They will also diagnose technical issues, provide advisory support to site staff, and develop customer relationships to secure future business.

Requirements

Candidates must have 7+ years of mechanical experience, preferably in mining or heavy industry, with strong troubleshooting and customer service skills. The role requires the ability to travel globally 50% to 75% of the time and proficiency in MS Office.

Skills

Mechanical service
Troubleshooting
Installation
Commissioning
Equipment maintenance
Technical support
Business acumen
Negotiation
Sales
Mechanical training
Mining equipment
Rotating equipment
MS Office
Project management

Benefits

Extended Health
Dental
Employee Assistance Program
Life Insurance
AD&D
Health Spending Account
Short and Long-Term Disability
3 weeks annual vacation
RRSP Program
Annual bonus
Continuing education financial support

Visa sponsorship

Not detected in the job text

Keywords

Field Service Technician
Knelson
Mining
Mechanical
Rotating Equipment
Installation
Commissioning
Troubleshooting
Customer Support
Business Acumen
Negotiation
Sales
MS Office
Safety
Global Travel
Mining Processing Equipment
Technical Support
Equipment Upgrades
Maintenance
Site Sales

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