Inside Sales Representative

Company Description Flying Colours International (FCI), founded in 1910, is a world leader in the design, manufacturing, and distribution of flags and banners. Together with Canadiana Flag, FCI offers custom flags, fabric printing, and embroidery directly from the manufacturer. The company is recognized across Canada for using high-quality materials, dyes, and design and construction techniques to produce flags, banners, flagpoles, and promotional products. Through a strong focus on product quality, service, and value, FCI has become one of Canada’s leading manufacturers in the flag industry. The company is committed to delivering the right product at the right time and at the right price for customers.

Role Description This is a full-time, on-site Inside Sales Representative role based in Port Coquitlam, BC. The Inside Sales Representative will handle inbound and outbound sales calls, respond to email inquiries, and provide product information and quotations to customers. This role includes generating and qualifying leads, managing customer accounts, and following up on proposals to close sales. The representative will collaborate with production and logistics teams to ensure orders are processed accurately and delivered on time. Daily responsibilities also involve maintaining CRM records, supporting customer service activities, and contributing to sales targets and company growth.

Qualifications

• Strong Inside Sales experience, including comfort with phone- and email-based selling and closing opportunities.
• Commitment to Customer Service and Customer Satisfaction, with the ability to build positive, long-term customer relationships.
• Demonstrated ability in Lead Generation, identifying prospects, and nurturing opportunities through the sales cycle.
• Account Management skills, including tracking orders, managing repeat business, and maintaining accurate CRM information.
• Clear and professional verbal and written communication skills.
• Ability to work on-site in Port Coquitlam, BC and collaborate with cross-functional teams.
• Good organizational and time-management skills, with attention to detail in quotations and order processing.
• Previous experience in manufacturing, printing, signage, or related industries is an asset.
• A proactive, solutions-oriented approach to customer service.
• Proficiency with basic computer applications, CRM and sales order entry systems.

Qualifications & Skills

• Previous experience in sales support, customer service, order processing, or office administration.

• Excellent written and verbal communication skills.

• Strong organizational skills and exceptional attention to detail.

• Ability to manage multiple tasks, prioritize deadlines, and work independently.

• Proficiency in Microsoft Office, particularly Outlook and Excel.

• Comfortable learning new software and order management systems.

• Ability to work collaboratively with a team while taking ownership of individual responsibilities.

• Experience in printing, signage, promotional products, or a related industry is an asset but not required.

Position Details & Compensation

**Position: Full-time, permanent

**Location: In-office (Port Coquitlam)

**Schedule: Monday to Friday, 8:30 AM – 4:30 PM or 9AM to 5PM

**Salary: $45-50K negotiable depending on experience

**Vacation: 2 weeks paid vacation

**Additional Compensation: Profit-sharing program