Operations Manager

About the role

Flyover is looking for an Operations Manager to join our team. The focus of this role is to oversee the location’s day-to-day operations, ensure efficiency, optimize processes, manage resources, and lead teams to achieve our organizational goals. This key management role is responsible for ensuring a seamless and memorable guest experience, guiding and supporting frontline teams, upholding the highest safety standards, and driving operational excellence at a premier entertainment destination.

Compensation:

• 75,000 CAD/annually
• Extended Benefits
• Short Term Incentive eligible

What you'll do

• Lead operational strategy and execution across all facets of the Flyover attraction, ensuring alignment with business goals, brand standards, and guest satisfaction metrics
• Drive a culture of excellence and accountability among frontline teams and supervisors through coaching, mentorship, and performance management.
• Champion our guest experience service standards, refining operational workflows, and proactively identifying opportunities to exceed expectations
• Optimize workforce planning, balancing labour efficiency with service quality through effective scheduling, forecasting, and real-time floor management.
• Collaborate cross-functionally with marketing, technical, retail, and food & beverage teams to deliver seamless experiences and capitalize on revenue-driving initiatives
• Leverage data and operational insights to evaluate KPIs, improve throughput, and elevate operational effectiveness and guest satisfaction scores
• Lead frontline team recruitment, onboarding, and development programs to attract top talent, foster retention, and build a high-performing, guest-focused team
• Act as a key leader on-site, making real-time decisions during peak hours, resolving escalated guest concerns, and serving as a role model for operational leadership
• Other duties as assigned

Education & Experience

• Bachelor’s degree in business, operations management or related field, preferred
• CPR/First Aid Certification or willingness to obtain

Ideal Experience

• A minimum of 3–5 years of experience in operations management, preferably in themed entertainment, attractions, hospitality, or tourism
• Proven ability to manage high-volume guest flow in a fast-paced, dynamic environment
• Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management
• Working knowledge of safety regulations, operational procedures, and guest experience strategies

Physical Demands

• Ability to stand and walk for extended periods
• Must be able to move throughout the attraction, including climbing stairs, navigating backstage areas and accessig elevated or confined spaces
• Occasional lifting, pushing or pulling items up to 40lbs (e.g equipment, supplies and promotional materials)
• Comfortable working in varying conditions including low lighting, loud environments, and around motion-based simulation equipment
• Manual dexterity to operate equipment, use handheld devices, and complete light administrative tasks
• Must be able to respond quickly and safely to emergency situations, including directing guests and assisting with evacuations if needed

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable an individual with disabilities to perform these essential functions.

Welcoming All Applicants

At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.